Barnes Terra, OD

Dr. Barnes made sure I felt comfortable and knew all the information before getting into Lasik. She referred me to trustworthy people and I am overall happy. She takes her time to make sure that I have a complete examination. Never felt rushed with her. I moved out of the area but before I left, she made sure what I needed to get done for future examinations (required for my yearly Lasik exams) even though it wasn’t going to be with her office. She helped me find where I can get the cheapest solutions instead of buying it from certain places. These are qualities I value in searching for the right optometrist.

Without a doubt this was the biggest waste of time I’ve ever had in a medical office. Besides having to repeat almost every question and answer I gave them, The «staff» (all trainees who didn’t know anything) gave me half of my exam and needed help the entire time, and I constantly had to correct their information. Then my insurance was messed up (this part obviously not their fault) but I wanted this doctor to finish the exam so I could get my contacts, so I put forth the effort for the next hour to get my insurance sorted out so I could pay them.
Once I actually got it sorted out, I asked the male staff member how much it would be and he told me $ 60 for a «contact lens fitting fee», plus my $ 10 co pay for the initial exam. I thought it was a bit much and asked for clarification as to the breakdown of the costs, and once I understood he left and Dr. Barnes came back in and casually told me the fee was $ 70, plus a $ 10 co-​pay. I asked her why since her staff told me $ 60, and she started telling me in an extremely condescending manner that she «told me that initially» (which she didn’t, she said without the insurance it would be $ 75, initially. Regardless who cops an attitude like that when their staff screws up??). Then she «broke it down» for me herself, and somehow it became $ 80. I was further confused, and somehow when she added the $ 5 worth of contacts my insurance didn’t cover it magically became $ 90. I kept calm as I could and said I still didn’t understand how $ 70 became $ 90 with an added $ 5 for contacts.
Then she took me to her back room. She closed the door and began chastising me like a child, saying, «Look, I’m trying to squeeze you in in between my appointments, and if you’re going to be rude in front of my other customers like that – «
I cut her off there. I had an appointment like everyone else, so she wasn’t squeezing me in. At no point did i raise my voice to her or her hairbrained staff (whose mistakes were not my fault), or use adult language. I spent two hours of my day trying to pay this woman and was rightfully confused when the price kept going up. I told her how offended I was that she, after everything i’ve been through, actually had the gall to take me into her exam room to try and hide me and her ATTITUDE from her customers. i walked back out to the lobby to finish my conversation with her. I refuse to be treated like that. I think everyone should. If she has an issue it’s her job to resolve it, not treat she customer involved like a second class citizen.