Ez Lube Store No 45

This is now a Valvoline Instant oil change. SO MUCH better. The staff is courteous, efficient and honest. The manager Malachi, really takes customer service to a new level in the oil change business. Definitely recommend this place. I’ll be back!

Dropped by this morning for an oil change not too thrilled about EZ Lube but really needed to get it done. Learned they were now Valvoline and the difference is night and day. EZ Lube was just ok but the experience here was like no other oil change place I’ve experienced. They check all your lights, turn signals, etc while you’re in the car. They gave me the option of staying in my car during the oil change.
I’ll definitely be going back there. I hope all valvoline oil places are this cool and that this business is setting the standard for service!

They want $ 90 for a 2010 Prius oil change. With Jiffy Lube is $ 70.

This shop does a fantastic job and the employees that work here are nothing but honest. They are so nice and they never try to sell me services I don’t need (which I know since I check ALL of my records for my vehicle). I would definitely recommend it to anyone I know who needs maintenance done on their car. Also, I find that the gentleman below is exaggerating over what seems to be a mere 5 pounds of tire pressure. If you are letting a small tire pressure discrepancy discourage you enough to ruin your day then it sounds like you’re simply unpleasable. These guys rock!

I am a long time customer of yours. I could have been killed or severely injured by the incompetence and lying of your staff.
Last year I had the tires rotated on my van and when I checked the tire pressure before leaving your facility, I checked the tire pressure and they had 80 pounds in the front and 55 pounds in the rear tires, the exact opposite of what they are supposed to be. Since I drive my van fully loaded at high speeds on the freeway, this could have caused a serious accident and roll over. It was an error that I caught before leaving your facility and so no harm done.
Last week, I came in for servicing and to have the tires rotated and specifically warned them to have the tire pressures correct upon completion of the rotation. When the guy came in to sell me additional services, I again warned him to double check the tire pressure. When it came time to pay the bill I asked and was assured that the manager had personally checked the tire pressure, Before leaving, I had the employee who handled the billing to accompany me to the vehicle to check the pressure and he kept saying that the manager had personally checked the pressure and there was no need, but I insisted. The pressure on both front tires was too high by 5 pounds and one rear tire was low by 10 pounds. An employee shouted in from the bay that he knew the pressure was 10 pounds low but that he was afraid to put any more pressure in.
They were willing to let me leave with a 10 pound differential in the rear tires after assuring me that the manager had personally checked the pressure and they were all correct. My van is always fully loaded and I go at the speed limit on the freeways which in Arizona is 75 miles per hour. 3 of the 4 tires had incorrect pressure by at least 5 pounds with a 10 pound differential on the rear tires.
Now comes the insulting part. I asked to see the manager (Malachi) and he was defiant and said, «What’s your problem? We finally put the right pressure in. What more do you want me to do?» He didn’t call out the employee who had knowingly put the wrong pressure in. He didn’t apologize for lying when he had said that he personally checked the tire pressure after 4 warnings from me.
Ford says the van could have easily overturned with such a pressure differential.
Obviously we can’t believe anything the employees say when they say they have done services to the car. I am alerting the public on Unilocal that people, especially women should avoid EZlube because of the obvious deceptive practices and the selling of additional services by EZLube. I think back over the many years I have used EZLube and wonder how many times I have been told they did something for which I was charged and which wasn’t done. The manager was such a brazen liar that i couldn’t believe it.
Donald Bourassa, Esq.

Awesome job guys! Malachi Kies the manager was awesome. He greeted me very nicely and new exactly what to do. The location was very clean and well managed. They did an oil change and a tire rotation in less then 30 min! Would highly recommend all my family and friends to go here!

I had to get a last-​minute oil change the Sunday before July 4^th, these guys took me in a half-​hour before closing and had me out in fifteen minutes (I was the only one at the time, so I guess they had more folks to work on my car).
Thankfully no upsell and no surprise issues — they guys were nice and the receptionist super-​friendly. I’ve been to EZ Lubes that I would never return to — this one is one of the better ones.
I’d definitely come back to this place if I’m in the area.

Great store! Friendly staff, clean shop, and amazing customer service! Thanks to Malachi and his great staff of professionals, I will be coming back!

I was in and out within 30 minutes. I had a coupon for an oil change with Castro GTX oil which is what my dad puts in my car so, why not. The techs informed me of services that were recommended for my car and I politely declined. Of course I expected extreme upsell, but they weren’t pushy. They also told me that my battery was seriously on the decline, which I was pretty much aware of. Decent service, very polite staff, and a busy location. Come in with a coupon and they’ll get you in and out quick.

Sorry, but this place was so horrible I had to write a review. The customer service was absolutely terrible and it took over an hour. I was totally disgusted with my experience here and will NEVER go back.

I bought windshield wipers from them because they told me the warrantee would cover them for a year. When I told them they were deteriorating and not working but six months after, they looked at me like I was crazy. Of course the girl that sold them to me wasn’t there so I told them I would never patronize their business ever again. Their customer service sucks.

So I tookint car here and the guy comes and tells me that my bolt that holds the oil plug in has been stripped and he can get it off but would have to then measure it and drive to kragen to get a new one and then come back and finish my oil change… I’m not sure how $$$ this would have all been because I took it to my mechanic where I will be getting all future oil changes! Btw it was them who stripped it! I had taken it to them last! And when I said that — they said no way could it be them… maybe it was the magic fairies that play with my oil plug for my car when nobody is looking. It was them who screwed up and then came up with some crazy way to fix it. And according to the guy-​this happens all the time…

I’ve been here a few times, and last time I went, it was totally fine. My guess is because of how busy it was that day. When I first went, it was quick, smooth, and when offered additional services, they respected when I declined.
However, I went in today, and it was super slow. Which probably explains the pushiness of the staff. And of course, I’m sure they try to sell more to women who they seem to think to know less about cars. I went in and was pretty clear that I only was there for a standard 21-​point oil change, with standard oil. The staff member (I’ll be nice and not name names…) tried to sell the expensive full-​synthetic oil, which is understandable. But when I said «no, please give me the standard» he pressed me multiple times, no matter how many times I said no. My tires did need rotating, which I accepted to shut him up (yes, i could have had it done for free). After I go in the waiting room and he inspects it, he tries to sell four more services (again, I understand that’s his job, to try to upsell as well as avoid liability), but when I say «no,» I mean it. He tried to sell over $ 200 in extra services, all which I rejected, and he pushed it on me at least four times. Even after I said «I can’t afford it right now» and «I can have that taken care of at home, no thank you» and «if I change my mind, I’ll come back next week.»
Being so pushy to your customers is NOT a good way to get them to come back or recommend you to their friends. Yes, upselling is your job, but pushing is not. I DID recommend the place after the first time I went there, but this recent experience changed my opinion.
I’m not going to be bitter because of one experience and give one star, because the servicing of the car itself is good quality and super easy. If you’re a woman, just hold your own and don’t fall into their trap. Changing your air filter is way cheap and easy to do on your own, and when you tell them you’re going to do it at home for $ 6 instead of spend $ 30 extra, they talk down to you and act as though you can’t do it. The first time my boyfriend was with me, maybe that had something to do with how little they pushed me.