Sephora

Recently went back to the store and LOVE all my samples and new products! Erica was so sweet and really took the time to help me find products for my problematic skin!!! It’s been a few days and my flawless skin is in the making!!! I am so happy that I stumbled upon this location. They have all the high end brands like Urban Decay, Smashbox, Kat Von D, Anastascia, Nars, Makeup Forever, Too Faced, Tarte and so many more!

Horrible service!!! I’ve never been to a Sephora where they have you apply the foundation yourself and with a finger at that!!! She obviously didn’t know a damn thing about their products because she couldn’t tell me the difference between them. To the platinum blonde who helped me: get another job you suck!!!

I’ve never had a bad experience at this location before. NEVER. Its inside JC Penney and it’s smaller than the one at mission viejo which is a regular store. It doesn’t hAve all the brands here but I always manage knowing what they carry.
Here are a few brands they carry at this location: Nars, ABH, Kat Von D, MUFE, Bare minerals, Sephora brand, smashbox, Lancôme, Becca, Josie Maron, benefit, cover fx, urban decay, that nail polish brand, some frags and brushes etc.
Everyone is usually really nice. I had… I wanna say her name is. Shannon …but don’t quote me on it. She was so helpful and gave me some suggestion since the product I was looking for was out of stock. I also appreciated her honesty when it came to certain products and wasn’t just selling it to me to get the commish-​if they do.
Just be careful because if you return an item w/​o a receipt– you’ll get a store credit but it’s only good at JC Penney Sephora’s (which they also have one at main place) so if you don’t want that– I would highly recommend going to a regular Sephora so you don’t have this problem.

Currently standing in the middle of the store and have been for the last 23 minutes with no help. Under-​staffed for sure! Please properly staff for busy hours like after work. I’m about to walk out this is ridiculous

Horrible customer service. Beware buyers: you think this is just like every other Sephora, think again.
I bought gifts for Christmas, then later realized that I bought the wrong items. I went in to return, and they would not honor anything other than store credit to JC Penny and nothing else. Even though they scanned the receipt, they said they can’t verify me as the buyer since it is the «gift receipt» and not actual receipt. I asked if they can look up through my credit card then, which is what I usually do at a regular Sephora with no issues. Nope, not here.
What’s funny is that I only paid $ 44 with coupon originally and they gave me over $ 77 store credit. I told them you realize you are giving me more than the items are worth, just because you won’t honor the original purchase return. They did not care. I will NEVER shop at Sephora thru JC Penny ever again. You get treated like a cheap customer. Even though they looked up my VIB rouge account and can see the purchase, the manager wanted to move along the line and gave me an ultimatum — either keep items or get store credit for what items are worth today. She didn’t seem like she wanted to hear how she was actually paying me more now than just a regular return.
Never again. I will only use my store credit to shop online, but even then… I am very weary because they are very inflexible with returns — as other reviewers have noted.

Dirty. Wasn’t approached once to inquire if I needed any help. Bad customer service. Platinum blonde sales girl at the register was very aloof and rude and not helpful at all. Wouldn’t honor a coupon I had that the Sephora at Mission Viejo Mall told me I could use there just a few days ago. Very very disappointed and will never go back. Yuck.

Will not be returning to this Sephora EVER again. I went in to exchange a SEPHORA brush set that they did not sell at that location. Even though they accepted it as a return the cashier told me they would have to trash it. WTF? Lol I did not appreciate that platinum blonde sales reps attitude what so ever. I took back the product and said I will go to a different location and get the actual product I was exchanging for else where.
Waste my time, made your problem my problem, I will happily take my business to the girls at south coast plaza. SO much more intelligent and friendly.

I always go to this Sephora, and I love it! They have a really nice variety of makeup and their customer service is excellent! I gotta give a shout out to my girls Shannan and Julia, they were such a great help on picking a good foundation and were so informative! I defff prefer this location to Mission Viejo, because they actually pay attention to you over here. Thank you ladies :)

This rating is more service than for product (although there are lots of options). Shannon, did an amazing job. She was friendly and professional demonstrating her breadth of product knowledge answering questions with ease. Keep up the good vibes!

I’m not sure if this Sephora seems worse because it’s located inside of the Laguna Hills Mall which seems to be dying a slow miserable death. I’ve been to others that I love but this one was a major disappointment. It’s located inside of a JC Penny which is depressing in itself. There was only one girl working when we first got there. She was trying to be helpful but she was either lazy or uneducated. We were getting color matched and she didn’t really have an opinion on anything, she was leaving the guessing up to us which was difficult because we were looking for a professionals opinion. I’ve been to other sephoras where the employees are SO helpful and excited to teach you about makeup and what looks best on you. She also had to keep walking away while helping us to help other customers check out since she was the only person working. Definitely won’t be returning here, I left feeling really frustrated.

This Sephora is located inside the JCPenny inside the Laguna Hills Mall. It’s the closest location to my home so I went here to return something I had ordered online. Unfortunately, they no longer accept online returns here because their POS system is different. However, it doesn’t state this on the packing slip that comes with the order. It just says that you can return at any Sephora location, which this in fact a Sephora location, albeit smaller. The sales associate tried to check with her manager and the manager who was behind me just said «No we don’t just don’t do online returns anymore.» Had she actually spoken to me, instead of over my head, I might have been a better mood. I was annoyed that I had to go to the Mission Viejo location instead to process my return.

Received great service from an employee named Brittany. She was friendly, helpful a and knowledgable. Gave me samples of products to try and recommendations for my skin type.

I had really great service today from a employee named Alana. I think that’s what her name was. She was super nice and helpful! :)

This is my umpteenth visit to this Sephora branch. I usually go there to get my mascara. Every time I go I get a frustrated with their staff. They simply ignore you, even if you were at the register ready to pay. This is what just happened to me today. I stood there waiting for about 10 while the staff was a few feet away from me chatting with a customer who then left without buying anything.
This would have been ok had the staff acknowledged my presence and may be told me that she’d be with me in a few minutes. I finally left without buying mascara or the new eyeshadow I wanted to try.
My earlier encounters were no less frustrating. They’re really slow attending to customers. And when they do, they don’t do a great job. I once wanted to try Sephora’s shade matching software. The staff grudgingly did it and then gave me a number without explaining anything. She then went on telling me that this software is no good after all. She did the matching herself. I returned the liquid foundation and bronzer next day when I saw my face in real light.
I’ve been a Sephora customer for over 8 years now and never had such a bad experience. I hope they do something about this, although I’m never going back there.

Shannon is amazing! The needy leading consultant ever! Thank you for having her. I’m going back on Friday to buy nars. Because of her I am in love with nars. Please go see Shannon

1^st off I was weary to going Into this location as the reviews are terrible… But that is a complete load of S***! What a wonderful experience and such helpful staff… I came in for a few items… Only needed an eyeliner and I spent close to $ 400 dollars if that tells you anything. Great location near my home I will be back and will be sending business your way! Thank you Heather & Amy you were absolutely perfect

I got the best makeover ever! At first I was a little iffy about the location and the girl who helped me seemed preoccupied. But once she started doing my makeup she totally opened up and we laughed a lot. She knew what she was doing and made me look amazing for my new years party!!! I would highly recommend Amy. She listened to what I asked for & put her expertise into it and everyone that night couldn’t stop commenting on my makeup and how fabulous I looked! How can I be mad at that? I’m kind of a perfectionist (so I’m sure that’s a little annoying) and I’m hard to please. She gave me more than I could have imagined! I will definitely be back!!!

The worst sephora in terms of customer service.
The lame cashier was too busy braiding her hair to help me and then apparently doesn’t have the time to do simple math to Provide me my refund.
(Think a valley girl voice mixed with Fran from the Nanny mixed with someone stuck in slow mo) — if you encounter her– go elsewhere.
Good thing her complete lack of decency made me count my refund before walking out the store– yep. I had to go back to inform her and show her the difference. She short changed (dollars) me.
Here is a kicker: I returned Cologne/​she asked, what is this? Makeup setting spray?
Um… cologne is written on the unopened box.
BTW– they shit talk about customers as soon as their back is turned. I’m turned around, not deaf.
Terrible.

I came here yesterday and for being a Sephora inside JCPenney’s, I was surprisingly very happy with my trip! I am always hesitant about going to JCP Sephoras because they aren’t as big as actual stand-​alone stores and also do not have all of the brands that the normal stores would usually have, but the selection of brands this Sephora has was really good! I’ve been to other JCP Sephoras which always tend to lack the higher end brands, but this one had what I was looking for which was great.
I wish there was a way to check which locations sell which brands because I could not find a listing ANYWHERE online, so I thought I’d list what I saw at this particular JCP Sephora:
NARS
Too Faced
Tarte
Kat Von D
Urban Decay
Make Up Forever (MUFE)
Sephora brand
Cover FX
Becca
Nail polish: X Factor, Deborah Lippmann
Benefit
Philosophy
Tons of fragrances and skincare products as well
My local Sephora (which is a stand alone store) doesn’t even have a Becca section which I thought was interesting because this JCP Sephora actually did.
The employees were very helpful and were very attentive. It’s a small location so I would hope so!
Overall I give it 4 stars. 5 stars if it were a stand alone!

AVOID or do what you can to avoid going to this poor excuse of a Sephora. It is tiny, in a ghetto JCPenneys and its employees don’t care about their customers and don’t know anything about any of the products, and they rarely have what you need.
Skip it and drive a little further to the AWESOME Sephora in the Mission Viejo Mall! It is totally worth it and they have amazing employees like Karin who genuinely care about you and will not act like you’re asking them to wash your car when you ask for a sample of a new product before you spend $ 80 on a bottle of it.
Me and my friend spend hours in the MV store and have a great time (and spend lots of money) when we go. Even during Christmastime it was awesome!