Zen Nails & Spa

VERY dissatisfied… I used to come to this nail place all the time but the past two times I have come to get my nails done the same lady does them and they are so messy. She doesn’t take the time to file evenly… And the job she does painting is really bad. Every nail she paints she paints on my skin, and then tries to get the polish of my skin by digging her nail into my nail beds… First of all this hurts, second of all it just smears the polis on my skin. Third of all she doesn’t make sure that the clear polish is all over the color so you can see the contrast of Matte to shiny… I really liked this place when the sweet girl who used to manage it was always there but unfortunately I would not be happy going back. I wish they would for me a refund…

I love this nail salon. I have been here twice now, once when it was brand new and now a few years later. The inside is nicer than most nail salons in my opinion, it is clean and the employees are friendly. They are also open on Sundays when most nail salons are not which is nice. I recently took my 8 year old Daughter for her birthday here to get a princess treatment manicure and pedicure. We went at 11:30 on a Sunday and they got us in spa chairs right away. They were very gentle and sweet with my Daughter, and both our nails turned out great. I would definitely recommend Zen Nails and will be back.

I’ve been coming to Zen for a while now. I know there has been a few management changes, but I personally don’t think this has effected their customer service and prices. Overall, Zen has the best customer service and truly care about customer satisfaction. If you are not happy with your manicure or your gel manicure chips off after a few days they are more than happy to fix it for you.
I get my nails done by Lysa and she is the best! She takes her time to make sure my manicure turns out amazing and always starts up a conversation. I highly recommend other customers to go to her. She does amazing gel manicures! She is only available Friday — Sunday.
As for their price, Zen is the most reasonable around town… $ 12 for regular manicure, $ 17 for pedicure, and $ 25 for gel manicure.
One last tip! I definitely recommend to call in advance to make an appointment. They are always busy and if you don’t make an appointment, you could be waiting for a long time.

Do NOT come here. First, I’d like to say, I’ve been to Zen multiple times over the past couple years, and they’ve always been pretty solid. That is until they got new management. Multiple times. I honestly can’t keep up with their management because it changes so often. I hadn’t been here in quite some time because of bad experiences myself and multiple people had had, but I was going out of town and didn’t have much time. So I settled for the nail salon closest to my house. big mistake. And my experience as of recently was so horrible, I not only will not be going back, but I hope whoever is interested in coming here, rethinks that decision. I went in on a Wednesday, and the salon wasn’t busy. I have naturally long, strong nails that are easy to shape. I simply wanted a gel polish with a gold foil design they advertise often on their Instagram (which word to the wise, most of them can’t even do the designs they show on their site). The nails at first looked wonderful, so I left a nice tip and left pretty happy. When I got home not even an hour after my appointment, the gold foil started to peel off ?! I was livid. I am going on a trip and didn’t have much time so the next day I went in asking for them to redo the nails. They were not apologetic what so ever, and It took them an hour just to put on the foil (not even redo any of the nails). They then placed this glue stuff over it, reassuring me it wouldn’t come off. The next day not only did it chip off, the foil fell off as well. Even the white gel polish had began to chip. a DAY after they were done. No nail salon should ever be so horrible as to make you come back twice to just have your nails looks decent. If you want pretty nails for an hour max, go here. Otherwise don’t waste your money or time here. after going back twice I went somewhere completely different and it was a much easier/​better experience. Don’t waste a penny on this place that doesn’t care about your business or even doing a decent enough job for the price. If they can’t do a simple gel color change .I don’t know what they can do…

I was referred by a friend that has been coming here a lot to get her acrylics done here & I’m so glad I paid a visit. It was my first time ever to get acrylics and the man who politely greeted me was their manager. I didn’t get to catch his name but he was such a nice man. He made sure I was comfortable, enjoyed my experience, and liked the outcome of my nails. He was actually the one who did my acrylics & I was so shocked because he actually did a great job on them. It only cost me 20 $. I’m definitely coming back soon!

Very accommodating nice set up. Didn’t have an appointment took me right in. I recommend them highly. Also close to v-​barber shop

Love this place! They always do what I want and better! The décor is super cute! The staff is amazing and so nice. They get really busy I usually hate waiting but I don’t mind when I come here because is totally worth it! I really enjoy coming here.

We came in with a coupon flyer sent to our house for a spa mani/​pedi for $ 24 and a spa pedi for $ 14. When my mom paid for us she was charged $ 42 when it should’ve been $ 38. I called them back to tell them about their mistake and they just kept arguing. Needless to say they lost 2 customers. Don’t send out coupons if you do not it want to honor them!!! oh and we tipped every one that helped us in cash so it wasn’t the tip that they put on our credit charge.

Was in town visiting my sister and she took me to her local nail salon to catch up on life and what not. I got a manicure and pedicure and asked if they had a book with photos of designs they do… they didn’t have one. Every nail place I’ve been to has a book so I thought that was lazy. The ladies that did my nails were great, but there’s nothing really spectacular about this place. I like 3D nails in Upland and they didn’t have any crystals, or decorations that would make your nails look current. They drew a design on my nails which was great, but I have a friend that could do the same design they did so it’s basic AF here. If you live in the area I guess you’re stuck with this, but if you’re willing to venture out to Westminster and get great nails for half the price then Zen is not for you.

HORRIBLE! HORRIBLE! EXPERIENCE! I only put one star because I had to.
I made my wedding nail appt. with Mary months in advance. When I called a week prior to confirm the manager told me she wouldn’t be working so I wanted to talk to Mary because she knew this was for my wedding and re-​assured me when I say her for previous appts so I just wanted to clear up any confusion– but nope, the manager rather argued with me and laughed at me over the phone, finally Mary got on the phone and said she would be doing my nails for my wedding and followed up with a text to confirm my appt. well, this is where it gets real twisted!!! I showed up for my appt. and the lady at the front who greeted me told the manager she is here for her appt with Mary, the manager said ‘oh’ she (the manager) walked straight to the back of the salon and never came back to the front! this is the appt she confirmed via text Tuesday for my Thursday appt. she never showed/​never called or texted me to say she couldn’t make it (so i called her while I waited, btw I waited 30mins at the salon for her she never picked up the phone) according to the technicians she called in sick that day and asked another lady to do my nails well that lady just started a gel mani how can I believe that to be true after I waited 30mins. Ill never be back nor will I EVER refer anyone here! HOOOOORIBLE BUSINESS ETHICS!

I came here with my nice and I absolutely love the décor! So posh and up to date looking. I love the crystal chandeliers. I got a mani pedi with gel polish. It was very very well priced, and they did a amazing job. I can’t say how surprised and happy I am. There was no continues up selling, I could pay and tip with a credit card. If you are in the area I most definitely would recommend this place. Also I have worked in Public Health for 17 years and I was happy to see how well everything was cleaned

I just left this place feeling incredibly ripped off and upset. I was told that the pedicure was $ 17. I did not want a massage or color but just a trim. When done they told me it was $ 22! Because they charged «extra» for callous removal but they didn’t even tell me that.
I also feel they are rude and the place is not the cleanest I’ve been too. They were speaking alot in their own language and we’re making fun of these two customers from Idaho next to me. They never even thought to think that I could understand everything they said.
I am ashamed that these people who share a cultural background with me operate a business this
way.
I will never return and recommend you go somewhere else much more professional, cleaner and upfront about their costs.

Their pedicures are awesome. The color last forever! My nails grew out before anything noticeable began to chip. What more could you ask for?
BUT for acrylics and they’re terrible!!! They’re not uniform in shape at all and the acrylic got on my skin. The acrylic on my skin made my thumb super sore and achey until I manage to pick it all off after two days. Not only that my cuticles look like a mess and the base of the acrylic isn’t complete covered so you can see the the acrylic and it looks all chipped an ugly. My nails look two weeks old instead of 3 days old. They look like I need a full and it hasn’t been a week! The polish doesn’t even look smooth. It’s bumpy and uneven. I’m really disappointed. I got them done by a guy. Not behind stereotypical but men always ruin my nails lol

This has been my worst nail salon experience I have ever had. First off I called to make an appointment and they never answered. Then I just decided to go in and the guy that was helping me was named David. He first started his conversation with me about how he’s addicted to smoking. He then started telling me how beautiful I was and that he couldn’t focus on his job because I was just so beautiful. Which made me feel very very uncomfortable and to top if it he kept saying he loved touching my hands. I will never go to this place again.

So, I’m updating my review over a year later only to say that they still only deserve two stars. I have been back probably 5 or 6 times (I know, I know why would I continue to go back if I was so displeased the first few times), because it is so conveniently located and it’s open on Sundays when I usually remember and have time to get my nails done. I went in once about 6 months ago and my nails looked great, so I thought maybe things had gotten better, but now just about every other time I go in (including my most recent visit two days ago), my nails look like total shit. Air bubbles, uneven layers of polish, they don’t go all the way to the cuticle, etc. The salon is clean and they are friendly enough, but they need to do a WAY better job now that they are charging $ 30.00 for a gel manicure.
I am going back to have them fix my current set and then I will not be back again I don’t care how desperate I am.

I used to love this place! But my last visit was horrible!!! I usually don’t get my eyebrows waxed there, but was in a hurry and didn’t feel like driving to my usual place, I regret that now! The lady who waxed my eyebrows completely BUTCHERED them, they were completely uneven, and horribly thin (I like my eyebrows thicker) I had to go to my usual place for them to try and fix my brows. Sadly I have to wait until they grow back in. After that I got a gel manicure, which is usually pretty good there, haha think again! They lady cut my skin, so I was bleeding, and she continued to pore acetone on my cut! 3 days later and 5 of my Nails have already broke and 4 of them are chipped! I won’t be coming back here to say the least.

I probably won’t come back here for my nails. I got a gel manicure but it was a low quality product. My nails look like I got regular nail polish, not gel.
On top of this, they were incredibly busy and didn’t seem to care that we had an appointment. They were letting others go in front of us and left us waiting for someone to start our nails.
The overall environment is cramped and not comfortable at all. I had to sit in an uncomfortable dining chair and a long table. It was odd for a nail salon… it was a disappointing experience.

Came across this salon by seeing pictures of their nail designs on Instagram, decided to give it a shot since it was close to my house. Walked in, was not greeted in any way by the 10 employees that were there so I just yelled out what I needed then I was told to wait 5 min, not a big deal observed the front of the salon, they had a very large selection of colors on a beautifully painted wall they also had an elegant chandelier hanging and gorgeous ceiling tiles. First thought was wow fancy…
Then I get to my chair and it all goes down hill… My chair plus the ones around me were all dirty and beaten up with some sticky stuff on my arm rest that was great for my white shirt that got ruined. As the pedicure starts I notice all the tools were just all over the place in her cart, as in not in bags to show its new nor sterilized there for I asked for just a quick file massage and color because that is gross. As a look around I see more things that are pretty gross. How can the front be so nice and the middle and back be so horrible? Advice… Make sure you spend money on a clean salon before front décor. What blew me over the edge was the fact that another manicurist came and borrowed nail tools to use on another customer and returned them back to her after use HUGE no no!
As for my nails, wanted to almond shape and it came out just wrong and gel was ok but I don’t get my Cuticles cut or even lotion up my hands which as far as I know is always included in manicure and even full sets
Won’t be coming back nor recommended to anyone

Came in on a whim and everyone is so friendly. They got us right in and got to work right away. They are good about making appointments priority over walk-​ins but walk-​ins are welcome. I got a gel manicure and a pedicure with an additional 10 min massage on my legs and my total was $ 57.00. Not bad at all.
If there is anything less than positive I can say about this place its that the chairs are really old and look very dirty which gives a questionable first impression. But as soon as they got to work, I saw how clean this place actually is.

Been here a couple times now and I absolutely love this place. I have only had gel nails done here but it stays on for weeks and basically it seems like if you can imagine it, they can make it happen.
I was really lucky the first time I went, I got Heidi and have asked for her every time ever since. She does a great job with my nails and is so detail-​oriented. She shapes each nail perfectly and makes sure that the edges are clean. I have no complaints and come back every 2 – 3 weeks to get my nails done. I used to do them myself… but it just never looks as good as when Heidi does it.