Allen Cadillac GMC of Laguna Niguel

Mr mark will try to get you exactly what you want. He is kind, polite and the most important thing that we noticed about him… His honesty. nobody cant beat that. Other words
He is Awesome. Then we have Mr Mike (Finance). Great Man, and he knows what you need to get you what you want.
And then the Boss of Bosses Mr Matt, i din’t know he was the big boss And gave my Husband and me a big discount right off the bat so we can drive off we the car we wanted. Great person great boss and mostly great Human being. He look at us at the same level as everyone else, and that you don’t find just anywhere!!!
Allen Cadillac Is the Best!!!
You must go to check them out
Great People and great American Cars!!!

I have been taking my 2011 Chevrolet Tahoe to Allen for service over the past three years and could not have been happier with my service advisor, Tim Bright. He is always friendly, professional and has never been anything but up front and honest with no attempt to up-​sell or pressure me into any unnecessary services. Because of my experience with their service department I decided to purchase a used car when I was ready to part with my Tahoe. Salesman Eric Tourbin was phenomenal to work with. Friendly, competent, and honest — a rare commodity in the used car industry. He worked with me on the price until we both settled on something fair and mutually satisfactory. He answered questions and followed up some weeks later regarding some minor issues after the sale and ensured everything was dealt with swiftly and to impeccable standards. I also had a fabulous follow-​up experience with finance manager Brian Carpenter regarding some extended warranty questions. Overall, a five star experience with this family-​owned dealership — their commitment to customer service and loyalty shines bright in an industry normally associated with dishonest and unscrupulous business practices.

ADDENDUM: In response to Mr. Allen’s comment below, I highly doubt that your salesmen’s tactics are surprising. My dad was a car salesman 15 years ago AND a simple Google search of the issue both confirm the long tradition of tricks and half truths played by dealers such as yourself.
I will also add that a manager came to the lot and called my 33 year old husband «just a kid». It was a bullying tactic and, as Asian American, came across as more than a little racist.
My suggestion: pay your salemen a salary versus commission so they can suppress the need to be dishonest and crass.
Thank you (FULL REVIEW BELOW)
This dealership got the job done, when its all said and done. We got a nice car at a fair price.
You need to crunch your own numbers and read everything thoroughly, though. I needed to correct the sales people several times to avoid extra costs:
1) $ 500 more on the cost of the car
2) .5% extra tax charged (attempting to charge a city fee when there wasnt one for our city)
3) offered a high interest rate (offered 3.99% when i actually qualify for 1.99%, given my high credit score)
We probably could have negotiated a better price on the car, but my husband doesn’t have the stomach for it!
Either way, we are happy with the car, although the classic car salesman reputation of playing games and telling half truths was confirmed for us. We understand they need to put food on the table so no hard feelings. Just come prepared!
The Consumer Finance Protection Bureau has great resources to help prepare to get an auto loan and protect yourself:

Next time a client is coming to get a $ 90 K car, please do not ask them if they can afford to pay for the car. On top of that when you promise a good deal to a customer and to come back with numbers, do so. You guys made me waist my valuable time on the phone and coming to your dealership twice for nothing. Your lack of professionalism, authenticity and condescendence made you lose a big sale this weekend!

Purchased a «pre loved» 08 Denali XL AWD from a Dodge dealer close to 150 miles away in Lancaster last year. Would have purchased from Allen, but there was no stock locally of pre owned at the time. We hadn’t been to the dealer since their major remodel. Everything is new inside and out. We came in to use a complimentary oil change coupon for the grand reopening. The service advisor, Dan, mentioned the big 100K mile, major service was due. This is our 2^nd Denali (the 1^st was purchased here) and know they’ll go over 200K if maintained. This particular creampuff vehicle we just purchased was a one owner vehicle, so we opted to spend 2 large on the major service interval. It’s justified.
Dan Vega, the service writer, was thorough. The tech working on the Denali was just as meticulous. In a matter of hours they let us know they discovered a crack on the radiator return. They held off on the coolant flush to determine if we wanted to have them work the repair into the regular maintenance. We called back and declined. Dan mentioned the rear main seal was leaking, pan gasket was leaking as well as the hydraulic motor mount leaking. He jogged my memory of something when all the bad news was being laid out. We had purchased an aftermarket service contract on the Denali. We mentioned this to Dan. He asked for the service contract name and contact number.
Unexpectedly, Dan did all the leg work to call out the service claim coordinator for the service contract. A day later he advised it was all covered for the cost of a C note. If they hadn’t been so critical on their inspection, we would have left with out being to be fully covered for almost $ 3,000.00 in parts, labor and a loaner vehicle to get us through the extended three day Memorial Day weekend. These aftermarket service contracts don’t pay unless there’s documented proof of the factory service preformed on the vehicle. Our 1^st visit to Allen was proof of how important it is to have the dealer maintain your highline vehicles. Cheers to everyone at the dealership!

As always, you suck. Last time I was there you lied to me and when you changed my oil you did not screw on the filter very well. The next morning I had to take it to Irvine Chevrolet to fix the job that you screwed up. This time you said you fixed the door, but it rattled worse when I left than when I came in. I am actually selling this car so I never have to go to your dealership again.

I could not believe what had happened! I went in to purchase an Ats that was not even certified. Then I sat down with a salesman and negotiated a prose we both agreed upon and then at the last second they told me that they were expecting someone else that might pay more so at that point they told me that they would call me later if the person didn’t buy the car.

To be fair, there were probably 4 employees that said Good Morning to me. Which was good.
But right away, after a few exchange of words… other Employees starts talking shit about each other and as a first time customer I was very turned off.
I decided to try Allen Cadillac since it is closer to my home and I don’t really feel like driving all the way to Tustin with a toddler.
I am not satisfied with their service. My agent kept asking me questions that it seems to me he was not sure. I input all my information online and the answers should be there already.
I have been to a FEW service places and by far Allen Cadillac did not impress me. They did provide a loaner car for me though and I did not have to wait forever. but when I returned, my truck almost didn’t start. Turned it back on and off a few times actually. They did not even vacuum or clean my truck as a courtesy.
All dealers that I have been to provides vacuuming as a courtesy. Anyway, the last part was the cashier. (Persian lady I am not sure) she was very rude telling me she have no change for me. Which I already told the previous cashier in that morning that I will be paying cash later. Even told her to put a note on my paper just in case.
Then of course the just in case happened and this afternoon lady was super rude telling me that «she cannot give me change» seriously?!? Why is this my problem now?!? I will not go back to Allen Cadillac evvvveeeerrrr!!! Poor service. Crappy customer relations.

Steve was very helpful getting our squeaky chassis fixed. This was a very difficult task, and they were able to figure it out… and everyone was very friendly along the way :) Super happy with your team and look forward to working with them again in the future.

Great service !!! Dan and Jackson were fabulous! My plans changed and I needed my car before noon and they were very accommodating! They even washed my car
Super impressive
Thanks
Dan and Jackson

Wow can’t remember the last time I got that level of service. These guys offer the level of service that Lexus used to in the 90s
Usually service departments at dealerships leave a lot to be desired. I will say that Jackson my service advisor just exceeded every expectation I had. It’s refreshing and rare these days
Thanks man you earned the five stars

Allen has been doing great work on my vehicles and some of my friends vehicles over the years. My best buddy Glen is still thrilled with his new vehicle he bought almost a year ago. I have always had service done without a hitch. During my last service visit, one of your sales managers, Jeff Voechting engaged me in conversation about some of the newer cars and answered some questions I had. I thought it was pretty awesome that he personally took an interest and made sure my car was handled quickly and everything done correctly. It was nice to see someone take an extra step when they didn’t have to. A quality operation.

Took in my pontiac to have it up to date with maintenance and get the door locks fixed. Such a great experience! Tim Bright was great! He explained everything to us and was very professional. The job was done in a timely manner. Would highly recommend!

My experience was awesome! From my initial inquiries, the quick responses I received, to the great experience it was working with Peter Martin. I would definitely recommend the dealership, especially Peter, if I knew someone needing a new car.

After initially having a bad experience with the used car manager «Jeff». I left the Cameron Allen a message and he returned my call right away. He was extremely apologetic and professional over the phone. We talked on and off all day about a used truck i was interested in. We agreed on the numbers and this is when my experience went from average to amazing.
1. Because i live over an hour away he was able to get my financing ready over the phone and email.
2. Mark Lavally, my salesmen, personally drove the vehicle to my house with the paperwork for us to sign!
3. Even though it was a used car, they spotted a problem with the seat bolster and had it repaired before delivering it.
4. Sent me brand new OEM floor mats that were missing.
Mark and Cameron are awesome guys. My wife’s lease is maturing soon and i plan on giving them my business once again. Side note, they treated me with the same respect and professionalism before AND after the sale.

Great job every time i bring my car in for service
I appreciate it!

GREAT OVERALL EXPERIENCE!
Mark Nasseri gets 5 stars here. He was very helpful and made this new purchase of my White 2016 Cadillac Escalade very pleasant. His manager Mark Loynes was absolutely great. I would give him 10 stars if i could. He went above and beyond for me to make sure I had everything I needed and helped with all my requests to make sure I was completely 100% satisfied. He even helped with extra stuff so when I pick up my vehicle next week, it will be all dialed in with extra add ons I was able to purchase. The finance guy Mike Leydon was super easy and quick to work with when it came to the finance documentation. He was a no pressure guy which made it so low stress. This is my 2^nd purchase with this company!

Nearly $ 1200 for an oil change and new brake pads. As you can see in the photo they charged me 380 for brake pads and on top of that they charged me 670 to install them!!!
Crooks. We won’t be back …
update — I think these guys post the follow up remarks so it looks like the righted a wrong. I left my contact info and they have never followed up … BEWARE

I was recently in the store to bring my aunts CTS-​V wagon in for service. While I was waiting I was looking around the show room and she had asked about rims for her car. They had a few wheels on display. General Sales Manager Jeff Voechting greeted me immediately and was extremely helpful in explaining how they can get wheels for me and the service manager Tim Bright was able to tell me the exact amount to install. Not to mention the service on my car was super easy, the window wasn’t working and they were able to take care of it no extra charge!
The new building is really nice and I would definitely bring my aunts car back again! Full size water!

*******BAIT & SWITCH*******Buyer beware!!!*******BAIT & SWITCH*******
I contacted the Internet sales regarding a used vehicle. After a short back and forth I proposed an offer for the car. I was advised the Used Car Manager (Jeff) agreed to my offer and asked when I could come in to sign the deal.
The lady I was talking to, Elise, was nice on the phone and advised me that I was getting a great deal on the car. It was already late in the day so I agreed to come in the next day in the afternoon. I rearranged my entire schedule so I could make it in. During the day I was still having back and forth conversations with Elise about the car and the great deal. She was making sure I was coming down to finalize the paperwork.
After an hour and a half drive, I was approximately 30 minutes from the dealership when I got a call. The other sales manager (Matt) told me there was a mistake on the pricing and would not sell me the car for the agreed upon price. He was now trying to sell me the car for a much higher price than first quoted. He tried claiming there was a mix up when talking about the price. How can there be a mixup in pricing when I have an email thread clearly listing the price I was willing to pay for the vehicle and the Internet sales rep responding that the manager agreed to my offer.
Very disappointed in customer service for a family owned business. You would think a family owned business would have better ethics.
There are many dealerships to choose from. Allen Automotive does not deserve your business. I would recommend driving a little further and working with a dealer that respects its customers.