Cafe Auto Spa & Detail

We came in with a coupon then we were «encouraged» to upgrade and we did. At the front counter we were told the coupon did not work with the wash we upgraded to. We then asked if they would honor a military/​veteran discount and the lady looked at us like we were crazy. I informed her that the sale was incredibly misleading and suddenly her English got worse. Terrible customer service…

Yuck, This place needs an update you would think from the outside it looks nice. You go inside and the Asian man working there is super rude. I have detailed cars for many years. I took mine in, and ended up cleaning in myself after I left. The reason for the 2 stars is the guys cleaning my car worked very hard the only problem is you cant clean with dirty cheap equipment. Go to the one on Crown valley by Costco much better cheaper and much nicer place. this place is a is to far gone. Let me repeat as a someone who has detailed for years it is not the workers they are doing there part it is the owners who are not keeping up and being to cheap to buy new stuff. GO SOMEPLACE ELSE

Very poorly run business. In the drop off area I noticed cigarette butts and litter that hadn’t been cleaned up in quite awhile. I mentioned it to owner and he was like, don’t bother me. When waiting for the car in the waiting area I noticed it too hadn’t been cleaned in quite a while. Service was slow and the job was mediocre at best. Won’t be returning.

Been here quite a few times and consistent, good but not great. Car is clean but can be annoying seats never returned to primary #1 (i’m 6:1 and can’t get in seat after they have cleaned it it without adjustment), next they always tweak radio turning up volume and changing channels.
Last issue not with work is while waiting outside you have live with folks smoking, sure wish they had a no smoking sign and enforcement outside.

Café auto spa is comparable to other car washes in the area nothing price and quality. What is missing from here is gas. They used to have it but took it out. They would be a more attractive choice with gas.

I take my car washes and money seriously and this place is an absolute rip off and the customer service is very poor. I came here because I can walk to my gym while my car gets done. This is my second time here. The first time sucked but I wants to give it a second chance. They wanted 50 bucks for a hand wax and wash (which is average price) and then an additional 50 bucks to condition the inside! I told him that I pay 15 dollars at other car washes to have the inside conditioned and he just walked away and gave me a receipt to pay for the 50.00! Then, I went inside and spoke to the owner and told him that it was overpriced and if he would negotiate (I said this very nicely). He ignored me and continued to ring me up and run my credit card and I said to him «I guess you don’t want to respond» and he looked at me and said «no». Wow! Because of this, they just lost ALOT of business as I wash my car weekly and hand wax monthly. Additionally, I will let my gym know (who sends people here) not to do so. I am beyond pissed. If he would’ve said «no, I’m sorry» that would’ve been fine! I’m still waiting for my car and I’m sure as like last time, they probably did a crappy job!!” This place is dirty and looks like a tornado hit it inside. As an edit I just got my car back and I want to cry! Awful job!!! There are places where they didn’t wax and there is a huge scratch on my hood! The inside is still sandy from the beach where it’s simple for them to clean it! Awful!

Why and how is this place still in business? The only reason it gets a star from me is there is no lower a rating. The person behind the counter was nice enough, but after 45 minutes I got my car back with the outside poorly washed. We had to ask if the car was ready since no one let us know. It was t even vacuumed inside! Never again.

This place used to be great. The 14.99 hand wash was great but after today I will not be coming back. Came and washed my moms car and after I left, I see water spots all over the side mirrors and back windshield. I came back to get mine washes (cause it was filthy) and after talking to the guy in the front l, he convinced me not to come back. I told him about the water spots and he said I have to get the 49.99 blah blah and how it’s better. I just said that the water spots should not be visible and he continues to lecture me. Idiot doesn’t know how to speak English and he’s lecturing me? Ha. Yeah well they just lost my business for life. STAY AWAY.
If I could, I would give them 1 star. No customer service at all.

Disapointed! Well. I told the guys I want vacuum all the way to the back seat. he said yea yea yes… but He just didn’t listen! 3^rd row back floor still dirty n trunk space still not clean n vacumm. Fyi, the price is not cheap either! Anyway. will not be coming back for sure.

I can’t give zero stars, thats unfortunate. These clowns totally destroyed my paint.
Took my black car in and told the guy «I want it to be like new, the works, cost is not a problem».
$ 300 or so later I get my car. Its later in the evening and its in their garage, looks great. So I hop in and head home.
The next day I look out my window and the ENTIRE CAR is COVERED in swirl marks. These guys used an orbital buffer (that appears to have had dirt in it) on black paint which is a huge no-​no and car detailing 101.
So now my entire deep black car is covered in spider-​web scratches that I will have to pay a real professional to do a 2 pass dual buff (NOT ORBITAL) to get out. Probably will cost me $ 400+ and all because these guys have no idea what they are doing.
Sure, I could go back and complain but do I really want them to try to fix it? I think not, and the chances of a refund at this place are zero, its just that shady.
STAY AWAY: They WILL RUIN your car.

Nice all-​hand car wash and detail place. Lots of options. Nice people and fast car wash. My car looks great.

My husband and I came here last Saturday. Dropped off the car and I went to shop at Nordstrom Rack while he waited for the car. An hour later, I walked back and my husband was still waiting for the car. I made him go check out what’s going on. So he comes back telling me that they couldn’t start the wash because my husband accidentally took the keys. I don’t understand how and why none of them came to ask him for the keys. It was late afternoon and they weren’t busy.
After they had the key, it took another 30 minutes to be done. So an hour and a half of wasted out of our Saturday. Won’t be coming back.

Favorite car wash they always do amazing job on my car and have best prices, they accept coupons from other car washes too. Been a long time customer and they never disappoint

I don’t understand the bad reviews. I paid $ 50 for the Super Wash and a hand wax and these guys did a great job. The car was spotless when they were done. Great work! This is my new go-​to car wash.
Summary: High quality work and a fair price.

Visited this car wash this afternoon as I had time to kill and my vehicle was in need of a car wash.
I was very impressed the courtesy and professionalism of all of the workers there. My car was finished in about 20 minutes and everything looked great.
The only reason I have 4 stars versus 5 is that their «shop» had very little to sell and their selection of vehicle accessories was lacking a good variety.
I highly recommend them!!!

Great Service. Clean shiny car. Just like new. Pedro the ticket writer is awesome.

Don’t go here.
They damaged my truck, then denied it.
The «manager» (Jose ???) called me a liar and then continued until we were squared off for a physical altercation. He threatened to call the police which I agreed, and then he stared blankly at me.
He’s obviously used to the non confrontational type of customers.
He was lucky my daughter was there.
It caused 400 dollars damage the owner eventually and reluctantly paid to my wife.
Not worth it.
Go somewhere else.

Save your money — property littered with trash & dirty. service horrible. there are 2 guys sitting shirtless in the detail area eating and watching TV while a bunch of us wait in a dirty waiting area with broken patio furniture. it’s been 15 minutes and my car is not thru the wash area yet– it’s sitting wet at the end of the building –drying on its own. SMH.

This place is real close and convenient but I hate going to a car wash and telling them what kind of wash I want just for them to try to sell me 20 more for a wax. Or 20 dollars more we’ll detail the inside of your car. I just realized on my receipt that they charge an extra 3 dollars on top of the car was for having a truck. My truck is not an oversized vehicle. There’s less to try then a Yukon SUV. I will not return back to this place.
This place needs to hire young adults who will work harder and speed up the drying process so you don’t have to wait an hour for a basic wash.

This place has gone down hill in a big way. No gas pumps, broken furniture, empty fountain. I know that those things are not important but they are indicative of a bigger problem. This is a cash cow for the owners and little else. I have been getting my cars washed at this location since they opened their doors and it won’t happen again.
By the way I got a $ 25 wash and had to finish drying it myself. This is my company car and I don’t really care if it is perfect. I’m just glad I didn’t bring my good car.