Mr Sweeps Vacuums and More

I bought my Oreck here years ago and now have it serviced regularly at this location. The staff are prompt, thorough and very accommodating. Excellent work!

Well my experience with Mr. sweeps has been nothing but perfect. I had to drop off my Oreck Orbiter which is for scrubbing carpets, tile or wood floors and was no longer working due to a rusted bearing which in turn caused the relay switch to go bad.
Long story short they were extremely friendly on the phone, in person and got the work done in one day.
Very happy customer and I will be back for any vacuum needs or repair work

I had taken my Dyson to another vacuum shop, and was told that a little hose at the base was broken, and would need to be replaced at a cost of $ 180.00. I was considering whether to repair or replace it, when a friend told me about Mr. Sweeps. I took my vacuum there for a second opinion. The lady said the little hose was not broken, it had just gotten disconnected and slid back toward the ball. She pulled it out and reconnected it in 30 seconds, no charge, and vacuum was fixed. Thank God for honest people.

I have to say from now on I’ll be staying away from this place. I used to come here for my vacuum filters and bags and other small needs but no more.
I stopped by this place to have the power brush from my Miele vacuum cleaned. I have a long haired dog and the roller gets clogged every now and then and the construction of the brush is such that users can’t clean it themselves, you can’t even take it apart. It’s annoying given that just the brush along costs over $ 300. Anyway, I already knew the procedure because it wasn’t the first time I had them clean the brush for me. The lady behind the counter was new, someone I haven’t seen before but I got the feeling she is the new owner or something in that extend. She took down my information and the payment for the service meanwhile inquiring about what happened. I told her that it is a on-​going issue with this brush and that I’ve been there before, that by now there are many reviews on-​line of people having very same issue and complaining about the quality of this product given that it is so expensive. I said it is a horrible product but you don’t just throw away $ 300 main attachment to your $ 1000 vacuum so here i am. Right after I promptly noted that I did not purchase this brush from them, even though they sell it, that I’m just very disappointed with the product, since she inquired. The woman behind the counter looked at me and said and I quote:” ARE YOU ALWAYS SO NASTY?” I was in shock to be honest. After a few seconds of being confused from such rudeness I didn’t expect or experience from the customer service side I said: «Excuse me?!». But nope, she just repeated herself:” Are you always so nasty?” I didn’t know what to say… so I took my money back and took my needs to another store. Whether you are an owner or an employee, it is unacceptable to treat people with such insolence.

Outstanding Service!!! Iv been coming to this store for a few years now. First with my mom’s vacuum, when it was just Oreck, and now with my own as I’m in my own place and my mom purchased my vacuum from them. The staff here has ALWAYS been amazing. Taking time to explain all the pros and cons of different choices, and helping us out to our car when we bring in a vacuum. They are always friendly, helpful, honest and fast. They have even gone above and beyond in helping my mom out with her new Iphone when she couldn’t figure out how to turn the flash light off. Super patient… You don’t find customer service like this any more. DON’T go to a big store where the sales people don’t know anything about the products. They insult you by reading the box to you. The people at Mr. Sweeps — Oreck. actually KNOW how their products work and can give you the information your looking for.

Great all around experience! I had recently purchased a refurbished Dyson vacuum and it was within the warranty period. I had an issue where the brushes wouldn’t spin and I was eventually referred to a local shop for repairs. Melissa at Mr. Sweeps took my vacuum in and coordinated the warranty work with Dyson and managed my expectations as to when I would receive the vacuum back.
She called back within the time frame and that my vacuum was ready for pick up. I went in to pickup the vacuum and was out in no time. Vacuum worked as expected for about a week or two and then had to return as the same symptoms appeared.
Melissa was working and remembered me and my initial issue. She immediately dropped what she was doing and serviced my vacuum on the spot. She realized what the issue was, replaced the part, tested in front of me, and said no charge as this was still under warranty.
She knew what she was doing as my vacuum has been fine ever since. She is friendly, customer service oriented, and knows her vacuums. I will be sure to return if ever needed.

I needed to purchase several pre-​sprays and buckets of cleaning powder for my Oreck carpet cleaner and called Mr. Sweeps to check on pricing when a store in costa mesa wanted to charge me $ 65 each. I called and the gentleman on the phone said that the pre-​spray was $ 19.95 and the bucket was $ 49.95. Great, I told him, I’ll be down in 30 minutes. I get there and a woman now tells me that the pre-​spray is $ 48 and the bucket of powder is $ 58. What a bait and switch! Don’t go to them. Get your supplies and vacuums on Amazon. On Amazon I got the pre-​spray for $ 18 and the bucket of cleaner for $ 46.

Fantastic service! I came in with my Shark Rocket vacuum that hasn’t been working properly — no suction and it was spitting things at me — and I was totally expecting to leave it in the store and pay for expensive maintenance.
But Melissa got her gloves on, cleaned it out for me and cut all the yucky stuff around the bristles in ten minutes. She also told me how to care for it in the future to keep it running efficiently. All that for mere $ 20 and I was able to take it back home with me, totally worth it!
I would come back in a heartbeat if I need any more services on my vacuum or when I decide to buy a new one. Thank you.

Rude and ill informed describes at least the woman (wish I could remember her name) who answered the phone and works the front counter.
My Dyson was acting up, basically an air pressure switch wasn’t operating properly. There is a button on this model which activates or deactivates the brush head. Dysons customer service department directed me to Mr Sweeps after doing an over the phone diagnostic of the problem. I took it in and was surprised when the woman at Mr Sweeps immediately tells me that there is no such thing as an air switch in this model. I proceeded to tell her that I have owned the vacuum for months and there certainly was. She argued that they have been selling this model for years and without a doubt there is no air switch in this model. I had to ask that she get a second opinion. She was quite arrogant and rude but finally agreed to check with a technician who had «been through Dysons advanced training course». Haha what a joke because he agreed with her.
Long story short, I had to ship my vacuum to a different repair center who of course, replaced the air switch!
My problems with Mr Sweeps are simple. Rude, arrogant and ill informed people working/​managing this place. It’s one thing to disagree with a customer about something but when you make them feel like an idiot when you in fact are the idiot, not good. DONT EVER GO HERE. Buy your vacuum from Costco, Home Depot, Walmart or anywhere else for that matter and find someone else to repair it if necessary.

Rocio is literally THE MAN! He always takes care of me, always educates me on everything i have a question on. He is super knowledgeable on everything and there is no task to tough for him to handle. if you need some help, go and talk to Rocio!!! Give this guy a raise!!!
Jon Davis and Sheri Davis are dedicated owners and are willing to make sure your experience is nothing but the best! Very happy to be their customers!
Well done Mr. Sweeps, well done!

Took my sanitaire vacuum here because I was having issues with the belt. Melissa took a look and quickly fixed the issue at no charge. She was incredibly friendly and knowledgeable, even going the extra step in showing me how to select the right level for my carpet with the vacuum. I bought some replacement belts too which were very reasonable. Will definitely be coming back. Thanks for the great customer service!

I have had my Oreck serviced here and also had a belt replaced. I found their prices to be reasonable and their customer service to be great. Melissa, the store manager, went above and beyond to answer my questions and help me out. She did not try to sell me on any particular product or package, but gave me all the information and let me make an informed decision with no pressure. Also, when I got my belt changed there, she took the extra step of cleaning my vacuum out — almost a mini «service.» Very friendly!

These guys are honest, friendly and and I love them! I was in the middle of moving when my vacuum decided to not turn on anymore. So I dropped off my vacuum here for a second opinion after Moore’s vacuum repair told me that it needed to have the motherboard replaced and it would cost at least 125 $ for my Hoover windtunnel2 to be fixed. Melissa was very helpful and kind, and the repairman at Mr sweeps fixed my vacuum for 20 bucks! Apparently my long hair had caused some sort of electrical problem with the roller not rolling and tripping some electrical shutoff. Thank you so much for your honesty and hard work and not trying to talk me into buying a new vacuum when mine needed a simple repair. Amazing!

I’ve been taking my Oreck here for annual tune-​ups and have always been impressed with the customer service and speedy turn around time.
Our vacuum started having electrical problems a few months ago and I kept thinking it was a problem with the cord wiggling out of the outlet. I have two furry dogs and a 7 month old, I really didn’t want to be without a vacuum for more than a day or two.
Well the problem was getting worse and this morning it was broken more than working. I packed it into the car and headed over.
Not only was the guy there able to figure out the problem (short where the wire went into the handle), he was able to repair it for me right then and there. I walked over to Sprouts and did some shopping and when I came back, my vacuum was good as new and he took it out and loaded it into my car.
Now that is what I call service!

After having numerous services done at both locations mr sweeps in laguna niguel and their tustin store we had plenty of experience with mr sweeps managers and their experienced ‘technicians’. The service tactics made themselves apparent after we realized we were getting gouged. This place goes so far as to file false warranty replacement claims, ordering parts that don’t necessarily need to be replaced. We have an Oreck and everytime we come in they always recommend a platinum tune up and a new roller brush even if it is long before the 3 — 5 year manufacturer’s replacement recommendation. This place tries to upsell whatever they can and if they dont succeed they do it through making you think your vacuum needs so much more than it does.

We had our Oreck inspected here as required to maintain the warranty. The inspection is free. My wife later received a telephone call from the shop indicating there was «a short» in the power cord and they were recommending it be replaced at a cost of $ 52 parts and labor. The symptoms, which only occurred at the shop in the presence of the technician and were never seen or experienced by us, was the power going off when the cord was jiggled. My wife approved the repair because she was told that it was a fire hazard.
When I went to the shop to pick up the vacuum, they had discarded the «defective» cord and they could not explain the difference between an open circuit or a short circuit nor could they explain what steps if any they had taken to troubleshoot the problem before replacing the part.
If you know anything about Oreck’s power cord, you know they are beefy a the plug and I have serious doubts about the defect. (I was a US Navy electrician for eight years.) I cannot say we were cheated because they discarded the part and conversely, I cannot say that I wasn’t because they discarded the part, but I am uncomfortable enough with the experience that I will find another dealer for future inspections.

I was surprise to find this shop near my home. I thought I would have to drive to Costa Mesa or Santa Ana to find a Vacuum repair shop. The staff was friendly professional and they fixed my vacuum quickly. I was expecting it to cost way more than it did too. The store was very clean and their products were well displayed. I highly recommend Mr. Sweeps and so glad it’s in my hood…