Niguel Cleaners

Poor quality. I took a new silk blouse in and had to donate it afterward as it was unrecognizable — ruined. No apologies. If there are ruffles, they press everything flat, creasing them.
I realized I had another order there (must’ve dropped it off before seeing the ruined silk blouse), the receipt got pushed aside in my car console, so a few months had passed. When I called I was told it had been donated to Salvation Army. I asked what is the point of asking for a phone number if you don’t call the customer after a period of time. The man said they had called me ‘so many times’ and left messages. They did not leave a single message, if they ever did call. Also, the receipt shows two shirts but he says there was only one. He said he will mention it to the owner. If they should try to make it right, I will amend this review — not likely though.

Horrible customer service. We used to take our laundry here for convenience (we live close by) and for their prices. We had several issues with the dry-​cleaning not coming out like it has been cleaned, to some clothes that were ruined after we gave it for cleaning. My wife’s jacket was totally messed up and can’t be fixed anymore. Instead of being apologetic the owner was argumentative and refused to acknowledge their mistake. We have stopped going there and just wanted to warn anyone else who want to try them.

I take my husband’s shirts there and when we get them back they don’t seem very clean — just pressed. They have stained one shirt and lost one of my dresses completely. Each time I go in there to handle the situation they say they need to talk with their partner and that they will call but they do not call. They seem very nice but the quality is poor and they lost one of my favorite dresses :-(

I’ve just started using this dry cleaner. It’s perfect as I work close by and they also take the cashback card. It’s a win win. They also pick up and deliver to my area in Irvine.

Thanks to everyone for not supporting this shoddy establishment. Apparently my review is keeping the public from wasting their money on this business. They are now offering to buy my Tommy Bahama shirt from me and want me to remove my review. They don’t understand that it is the principal of the matter, not the money. As is the policy of the US government, I will not negotiate with terrorists…

Whenever I’m in town, I always drop my clothes off at this cleaner. They are friendly, reasonable prices, and always have my clothes ready in a timely fashion. I highly recommend Niguel Cleaners

They are great in every possible way including perfectly reasonable prices and great customer services and they are very friendly. I always get my clothes on time and they do excatly what I ask for.

Horrible experience, not to mention awful customer service.
I brought a sweater in to be sewn on a Sunday, and he told me it wouldnt be ready until Thursday. I went to pick it up the day after, on Friday. I get it home and the sew job was awful, looked it had been done in about 3 minutes. I took it back and he barely acknowledged how bad a job was done. I told him I wanted my money back, he begrudgingly gave it. I told him that was bad workman ship, and he told me he could have it done by tomorrow…
My thoughts were well why wasnt it done right in the first place, and then i thought if it took almost 4 days to do it the first time and you think you can return it to me the next day.
I said i was disappointed in the work done on my sweater and in the customer service and he started yelling TOMORROW at me. I walked out and he stormed out behind me and lit up a cigarette… in front of the store… YUCK! I mean clean clothes are in there.
I dont think he will be in business long with an attitude like that. No thanks.

Well the prices sure are tempting. Been there twice now. Both times my laundered shirts looked like they were not washed, just pressed. And most of the collars were not pressed correctly but instead they put in a new crease so the collar splays open below the natural fold. Tried the dry cleaning and the pants also did not look clean or well pressed. Guess you get what you pay for. On my next visit I asked about the collars being pressed incorrectly. Cashier said he would make a note. Really, you need to remind the workers to make sure they are pressed the right way? And guess what, they still iron the collars wrong on almost half of them! Next time I’ll pay a little more for better value.