I am typically a fan of Tillys, however this location is not the best. The store was disorganized and the employees were lazily sitting around. An angry customer had an issue with a return and though the employee helping her was able to diffuse the situation, the employee immediately started talking trash on the customer when she left. That is EXTREMELY unprofessional to do in front of other customers, as I witnessed the entire altercation and then the employee talking bad about the customer. I know it may not be fun to work on a slow, Saturday evening, but your face shouldn’t express that to the customer. Customer service needs some work here.
Hamid E.
Évaluation du lieu : 1 Laguna Niguel, CA
DONOTSHOPTHERE! DONOTSHOPTHERE! DONOTSHOPTHERE! The worst store ever! Won’t shop there and won’t recommend it to anybody! Just avoid this place! I don’t know how others give this place 4 stars and good reviews. The staff are rude and impolite. My daughter bought a pair of shoes for her sister as a gift. It didn’t fit her size when she tried that at home. I returned the shoe to the store for exchange and they didn’t accept it. The manager said although the shoe looks fine, but it’s not clean. You should have cleaned it before bringing to store. I explained that the shoe is not worn and my daughter just tried it inside the home and you can clean it here, but the employee was so rude and impolite and didn’t care basically for my explanation! If I could give it a zero star I would have given. DONOTSHOPTHERE!
Matt D.
Évaluation du lieu : 5 Mission Viejo, CA
Their shoe organization system is unlike anything I’ve ever seen before. Each display shoe is labeled with a letter and a number, and they have a wall of shoes organized in alphanumeric order, making it unbelievably easy to find the proper shelf. Then, each box on each shelf is ordered in ascending order by shoe size. It took me a good 5 seconds to find the correct pair of shoes, so I’m really impressed. The employees were also really helpful and friendly.
Christine B.
Évaluation du lieu : 4 Mission Viejo, CA
Tilly’s is my 14 year old son’s favorite place to shop for clothes, hats and shoes and I like it because the prices are reasonable. The employees are nice and they always greet you as you walk in the door. The styles range from surfer to skater to swag for guys and girls. There is generally a great selection of sizes and colors, as long as you don’t wait til the end of the season. The prices range from very reasonable for the Blue Crown brand to the pricier brands like Quiksilver and Burton. The employees on the floor are ready to help and all of the employees are friendly and get you through the checkout line quickly.