Na Hoku

We have purchased from this store every year whether it be something for myself or my husband. Gorgeous pieces, knowledgeable staff etc. However, each and every time I have purchased I have been told that I need not worry about anything because they have a life time warranty on their products. Until recently I never had an issue or reason for them to cover anything purchased. TIL NOW… In May of 2014 we were vacationing in Maui I spied a wave piece with inlaid opal — very pretty. My husband insisted we purchase the earrings as well. and so we did. — At the time I specifically asked if there was any extended warranty I might need for this purchase and was told «No» «No worries, lifetime warranty» Like a fool I purchased the pendant, upgraded the chain and purchased the matching earrings. In late May I noticed the pendant was missing the stone. I emailed the company in June asking the best way to take care of this. In the end I agreed to bing the pieces in to the store purchased at during my vacation which was scheduled for early September. Went into the Whalers village store. A very pleasant customer service rep named «GEN“looked at the piece and told me she couldn’t see any reason they wouldn’t fix it for free (as warranty work), she could see the piece was well worth it. I had brought along the earrings just to have the stones checked. When we looked closely at the earrings we found one of those was also missing stone. Gen sent them for evaluation and repair. I asked what that meant and she told me the company looks over pieces for evaluation and then decides on repair (warranty) or repair — out of your pocket. I protested stating I had been told lifetime warranty. She said — yes that wold be true as long as they determined the workmanship was the result of poor workmanship. She assured me they would take care of me – No Worries– Hmmm. She could see pieces were well taken care of and so most likely they would I left the pieces with her. Per my sales receipt I paid over $ 4,000 for these two pieces. About 3 weeks or so later I received a call from Jen. They would be fixing the pendant under warranty but not the earrings. I was floored! I don’t always put earrings in and I knew for a fact I had only worn them 3 – 5 times at the most. I emailed corporate and they finally agreed as a one time good courtesy to fix the earrings as well. But now when I get them back will I wear them? I’m thinking they are way too fragile and in my opinion no I doubt I’ll ever wear them. I did politely as for a refund or store credit and was told no I can understand from their end sort of. Theses pieces are not put together well at all. I only wore the earrings about 3 to maybe 5 times and they were not going to warranty it. Add to this that they have already extended a one time courtesy so from here I have no faith as to what lifetime warranty means or even meant. I can’t justify wearing something so fragile at such a cost. Lovely store — don’t know if I will every purchase there again though. If you don’t want to warranty something that is one year out how am I to expect that you will warranty if for lifetime. Things that make you go hmmmm

Always the best! I’ve purchased 7 or 8 pieces from Na Hoku and consistently receive great service. The girls are friendly and attentive — they also clean my jewelry while we chat. Awesome:-)

I had seen the infamous flip flop charm in an in flight magazine advertisement for Na Hoku many years ago. Since we returned to Maui I decided I had to see it in person.
We went to Whaler’s Village and saw Sandie in Na Hoku. She was very helpful but didn’t pressure us at all. While were were there several other things caught my eye. I ended up with something completely different than expected. Sandie was wonderful and the price was great! She even sent us a thank you card with an early Happy Anniversary message. Just fantastic! We will return there on our next trip.
Visited August 2014

Great customer service. Staff has excellent knowledge on the product, which is to be expected. When selecting the chain for a charm the sales person offered up an adjustable necklace which my wife now loves.

Popped in to this store on a whim, my travel companions ended up purchasing some heirloom earings and ring. The salesperson was very professional, friendly and informative – concerning jewelry AND island stuff. I would recommend this location and this jewelry store. They have a great selection.
For their heirloom jewelry, they offer complimentary enamel fills if the enamel ever comes out (this does occur with heirloom jewelry no matter who the maker is).

Na Hoku («Made in Hawaii») is like the Tiffany & Co of the islands. We visited the one located in Whalers Village.
I love their jewelry, albeit pricey, but the quality is there. Koa is the largest endemic tree in Hawaii and exists naturally nowhere else in the world. It was used historically to make canoes and other items. It symbolizes strength and bravery. So that makes me a warrior princess, right? lol
They’re most popularly known for their slipper pendant or plumeria necklaces (which have been knocked off by many), but they have a lot of unique designs made with unique materials, ranging from pineapples to palm trees to sea life to island flowers. They have beautiful Hawaiian heirloom & bridal jewelry, too.
Walk out of here with your wallet a few pounds lighter, but with a priceless smile on your womans face if you get her something shiny (you’re welcome, ladies).