Serendipity Maui

I’ve got mixed reviews on this place…
When you first walk in, it’s nicely stocked with amazing material but the prices are a bit high.
I am a little disappointed in the service since I wasn’t aware of some specials… Being overwhelmed with looking at all the racks, I went the next day to try to buy one more sarong but they wouldn’t let me cause it wasn’t the same day… If it were my business I would’ve allowed any sale… It’s a sale. Plus… I probably would’ve bought more w the extra coupon from the last purchase. But because they couldn’t allow it within 24 hrs… They lost more of a sale.
Too bad

The most helpful and friendliest customer service ever encountered in a boutique store. They have sizes for all. Clothing in different sizes was brought to me and I found something perfect for me, completely with the sales woman’s help. Then. She steamed the outfit for me on the spot without me asking because she knew that I had to wear the outfit in two hours.
I was shocked when she told me that she was an employee and not the owner because of the personalized, non-​pushy, truly genuine customer care that I received. I’ve heard nothing but good things about this store from my sister so I went out of my way to hunt it down and I’m glad I did. I will always return to the store when in Maui. Plus she pointed out sales and clothing was pretty reasonably priced for the quality.
Well done. Please come to the mainland!

Okay well the lady who helped me was superb and I didn’t get her name. But this place is definitely a shop for tourists and not for locals. It is wayyy too expensive. I bought a silky tank top that was $ 60 dollars, it ended up not matching the pants I planned it for, so I tried to return it (with tags on and receipt and within 2 days of purchase!!) and they have a ZERO return policy. They will give you store credit. That really ticks me off. However, they are one of the very few stores on this side that carry dressier attire, not your usual casual beach bum clothes. Also, they give Kama’aina with a local ID of 10% if you sign up for their emails. But, if you have the choice go to Macy’s.

I visited the store on Front Street in Lahaina during a September 2007 cruise vacation. I was amazed at the fabulous finds, assuming, of course, that none of the sizes would fit my ample proportions. I looked wistfully at the beautiful Indonesian lacy items, perfect for the dressier nights on board ship — and was delighted when a very helpful sales lady brought several colorful outfits in my size. I ended up buying two exquisite long print jackets, handcrafted in Bali. My colleague bought a gorgeous shawl of radiant colors and several pairs of earrings.
We loved the beautiful handbags, no two alike, but the prices hovering from $ 250 to $ 500 were much more suitable for the celebrities who often shop there than for my budget! Many items in the store were very reasonable, however!
The sales staff were lovely, welcoming and very sweet. I will never miss that store if I’m back in Maui… that a the fabulous ice cream place nearby — Lappert’s.

I LOVE this store, the whole chain of them in fact! I know that my clothing tastes run a little to the boring (jeans and t-​shirts and hiking boots are the norm) but every time I go to Maui I get something from Serendipity. Their skirts are my favorite and are perfect for tromping around in heat you aren’t accustomed to yet — light, flowing fabrics that catch the breeze and let you cool off without having to run around with your skirt hiked up. I am not a size 7 so I don’t venture into the land of small, revealing clothes if I can help it, but if you do prefer that style you will be able to find it without problem. The sales people are very nice and helpful, and will bring matching pieces to you in the dressing room so you don’t have to go searching for another piece of the outfit or another size that is more appropriate to your body shape (all you skinny people won’t know what I’m talking about). The colors are black (my fav.), white (also good, though sometimes see-​through) and vibrantly colored patterns that generally have some shade of aqua, or some other color that is equally as bright, for the main color (just too colorful for me). I never leave Maui without a piece of their clothing in my suitcase!