Solstice Sunglass Outlet

LOVE THIS STORE. I BOUGHT THREE PAIRS OF SUNGLASSES WHILE IN MAUI. Then after i left i regretted nor purchasing another pair of Guccis i lived. So i called and Marilou went OUT OF HER WAY to help. She figured out what pair i was asking about. Sent me photos ftom her personal cell, and then they shipped to me for free to California with a 25% off discount on top of the outlet price. I will definitely be back to Solstice in Maui Outlets. It was the best service! Maybe thats the Maui spirit that thy talk about! Thanks again Marilou! I hope you gt a raise, paid vacation, and win the lotto!

I recently vacationed in Maui with my family and met up with my sister and her family as well. It was their first time in HI. I took them to this outlet place on our last night of our stay. Upon entering this Solstice store, a female associate (Jamaiican I think) told us about the promos they have which was you get $ 25 gift card (for use on next purchase) for spending $ 150 and $ 50 gift card for spending over $ 200. My sister and brother-​in-​law decided to buy a couple glasses totaling over $ 300. Upon completion of the transaction, I asked the associate where the gift cards were. Her response was that she forgot to activate during the transaction. Instead of apologizing for her mistake, she goes on to tell us that since we got cases for the glasses we bought, it should even out the promo gift cards we didn’t get. Seriously?! How ridiculous is that? One of the glasses my sister bought was a Maui Jim (the other was a Rayban) and I know for a fact you get standard cases for those (as I have a couple myself). I told my brother-​in-​law (who paid for it with his credit card) that one option would be to return and re-​purchase the items but he feared there might be issues with that process since he’s out of th country. Good thing we didn’t proceed as later on when I looked online they have a policy where if your purchase is more than $ 300 Solstice will mail you a check instead of doing instant credit right at the store. Well, since my brother-​in-​law lives outside the USA, this process might not be as simple as for one who lives in the US. In any case, the associate was horrible. She needs to be trained way better or even get fired for that. Considering this is a tourist spot, the service was below poor. I wouldn’t recommend going into this store. I think I’ll look at other stores such as SunglassHut.

Marily is the best salesperson ever. She hooked me up with a small discount and was very helpful in getting me these awesome raybans. Everyone come see marily!