GameStop

They had the game I wanted so that’s good, used copy of fallout 4 for ps4. The guy that helped us out was just really weird though, had very strange comments when I made small talk. Other then weird sales rep, all good! Haha! 2 stars for their weird sales rep.

Really bad customer service. Wouldn’t go there again honestly. Nobody asked me if I needed help. They just stared at me as if I was trying to steal something. Just rude people.

Well I HATE to write in and have it be negitive as the wife and I are always in here. Go in today and dealt with Sianna I think her name was. I was trading in 2 games and she asked for my ID. Being at this store and actually working at this store I had NEVER heard of needing to hand over your ID when trading in GAMES. Systems yes, Games NO. So I questioned her on why she needed to physically take my ID and she said it is policy, asked her since when and she said that it has always been that way. I told her I had never been asked for it before and she replied and I quote «that is why all of the old employees have been fired» EXCUSE ME. This employee is the reason I have to knock down my rating. Until she is gone count my dollar OUT.

I just moved to the area and realized that this Gamestop is much closer to the one that I go to in Murrieta, so I stopped in to pick up a few games. I initially went to buy infinity and while I was there I picked up uncharted 3, the last of us and borderlands 2, as well as the expansion pack for Mario kart 8.
I was rummaging through the games for about an hour and not once did any of the employees ask me if I needed help. They were having a conversation that was apparently more important than doing their work.
When I was ready to pay, I walked to the counter, interrupting the conversation and asked about the infinity game and how I would go about purchasing it and uploading the characters to the Wii system. The gentleman said «I don’t know». I asked how much the game was and they pointed to a bundle pack. I told them I only wanted certain characters and not what was in the bundle and one employee said «I have no idea how all that stuff works». I was dumbfounded that two people that work at a video game store have no idea about gaming. Then the girl tells me «you know this is not a game disc right?» Referring to the expansion pack for Mario Kart 8, I replied, «I understand that, I have the game, I’m purchasing the expansion pack».
I ended up paying for the games I had already chosen and just left without purchasing infinity or any characters. This is probably one of the worst customer service experiences I’ve had, I am sure they don’t pay them enough to care about their job but anybody doing any kind of job should have some sort of pride in it. Maybe I’m just spoiled because every other game stop I’ve ever been to in the United States of America has had something to say or some recommendation when I ask about a game. Needless to say, I will be making the further drive to Murrieta for my gaming needs. This store blows hard.

Super helpful staff great product knowledge. Seriously this staff is always killing it I’ve never been to another gamestop or retail store in general with a more helpful staff keep killing it guys you’re awesome!

This is a very busy store, the employee’s do their best. Whenever we are at the store we are always waiting 20 minutes plus! I think they really need more help!