El Pollo Loco

My co-​worker and i ordered a chicken meal with tortillas, beans with rice and one of the new bowls that came out and added avocados on the side. I have always liked el pollo loco and it was my 1^st time at this location and my experience was horrible. My chicken was so dry and it almost felt like they killed a pigeon outside there restaurant and called it chicken. It was so gross. Plus, i paid extra for the avocados and it was m.i.a. The only thing decent was the bowl we ordered. I will no longer go back to this location. The Ralphs at the orchard center has better moist chicken in the deli section then at this el pollo loco.

Quick service at 15:00 hours.
Ordered a double chicken oil bowl. The toilet bowl did not have double chicken. It barely had one serving. I also ordered one chicken and broccoli bowl there was less than two shreds of. cheese
If you like the chicken you will not get much chicken with these two bowls the salsa bar was well stocked all of the salsas were there. The pico Dagail salsa was very salty. So if you have high blood pressure go up to stay away from that salsa or maybe this restaurant.

I always order a shrimp and avocado burrito and its amazing. The shrimp is always hot and perfectly spiced. The customer service is top notch and management seems to have this place mastered. It is this specific location that I have been coming to for the past few weeks and thought I should share with the world how great I think they are. Good job!

Entered this place and instead of smelling chicken on the grill I got the smell of POOP. Horrible place avoid this place… The whole time I was in there I was telling myself «I hope I don’t get sick»

It’s an El Pollo Loco. Contrary to the appearance of the building, it’s not attached to anything else. so one might want to park in the correct parking lot.
The middle of the place has a booth-​type seat, but it’s not very tall, so one might want to be careful that they don’t hit anyone in back of them when they yawn.
They accepted our coupons without hassle. The food came out way too quickly. We were constantly standing up and sitting back down as a result, both to get food and to fill up on drinks.
It’s a little bit squished in the cashier area since the fountain drinks and salsa bar are next to an entrance so I had to weave around anyone that was getting takeout.

I eat here at least once a week, and they are always friendly and gracious, and very helpful. The food is always good, and they keep the place clean. All the employees that I have dealt with, which must be all by now, are great, and there is a young man that wears a bow tie that is just phenomenal. Thank you very much for the great service and food.

This location is amazing! Been coming here for 28 years. It looks great with the remodeling complete, new ownership has really cleaned it up. The management and staff are unbelievably kind. Every single employee is professional, remembers the names of repeat customers and they are always happy! The food is fresh and always delicious! Never a disappointment! Keep it up!

I know this is a El Pollo loco and yes I’m aware there’s probably 100 other better mexican/​chicken spots to eat at but I’m not so much Unilocaling about the food (although the food is good here, especially the chicken tostada) as I am the service. I work locally and as you can imagine this place is pretty busy around the lunch hours, now I’ve been here several time’s for lunch and one of the main reasons I keep coming back is because of the service. The service here is by far the best around. Fast, always presentable and super friendly and like I mentioned before the food is really good here as well, better than the surrounding ones. salsa bar is always fresh and full and they have a really nice outdoor eating patio so If and when the restaurant is full you always have another choice which is super convenient and pleasant. Anyways I recommend this spot for lunch, dinner or what have you.

Every time I come here, the workers are represented with a smile. The boy who works cashier with long hair in a pony tail and has I think blue eyes is very nice. He’s very helpful and knowledgable of the food and coupons. Also, Ivette is also really nice, she’s another cashier, I get better service here than I do at an expensive place!

Went there today and was greeted by a very friendly casheer Tameem. He knew well how to upsize orders without being pushy. Over all he was very welcoming and knowledgeable. The store was very clean, including the men’s restroom. My only complaint is that they were out of straws. Which they corrected before I left without prompt.

its an average El Pollo Loco. Parking is easy. It is moderately clean inside.
The green salsa is great. Chicken is healthy food.
Only thing that sucks is the wait at lunch. This place gets slammed by people coming in on their lunch break from the nearby commercial complexes. The wait is the only downfall here.

The food is healthy I’m not sure why I don’t stop there more often. They remodeled the place new granite countertop nice and clean looking. The gal working was cleaning as I walked in. She came right over to help me, A+ for service!

Just tried the Santa Fe Tostada, because I had a coupon and I’m thrifty. I don’t eat meat and they were very happy to hold the chicken. I added some pico de gallo from the salsa bar. This was a really good meal; filling, tasty, fresh and everything I had hoped.
The young man taking our order was pleasant and personable. The restaurant was clean and orderly. My order was ready in no time.
It could not have been a better experience.

Much better experience. Thank you for making changes. Food and service overall outstanding.

Over the last few years, hubby and I would frequent the other EPL on Bake since it was closer to our old house. Now that we’re living on El Toro, this seemed like a closer drive.
I stopped in at peak lunch hour on Saturday — the place was bustling! I was immediately greeted by everyone standing at the register counter, that’s new. Never happened at our previous EPL???
With the exception of one person, the girls working the front of the restaurant were all very pleasant and professional. Marcella took my order and was a ray of sunshine, super cheery and a definite go-​getter.
I liked their double salsa bar set up so that no one breathes down my neck as I hoard a bunch of their delicious avocado salsa. On those double-​sided bars, you’re still battling people on the other end so this set up is way better.
It was busy and it did take quite a while to get the chicken. The food mostly tasted good but some of the chicken pieces were baby (tiny drumstick) and a little more charred than the rest.
Still, I’m glad to be coming to this EPL now.

So they ask us how many plates we need lady turns around and says ok here you go plates are in the bag have a nice day we get to the place to eat no plates no forks nothing wow great customer service

Food was good, restaurant was clean, employees fine, BUT quantity has gone down in everything! Smaller containers of mashed potatoes, black beans & salsa, too. Not worth the money. I can go down the street to Stater Bros or Ralph’s for decent chicken at lower cost.

Very friendly staff. well run. and the food is great, healthy and reasonably priced.
Whenever I come here I wonder why I ever go to any fast food place. There really is no comparison.

If you are looking for good tasting Mexican flavor chicken, look no further. This Pollo Loco restaurant offers some of the best tasting chicken I had; I’m sure they all do, or maybe I was just hungry. With great customer service and awesome new Managment, America, this restaurant sets itself apart from the other ones. Their new salads are good and their burritos are very tasty. I love their avocado salsa and their spicy red sauce, but nothing better than a spicy Serrano pepper with a chicken burrito. Overall a great visit.

They apparently changed the staff because everyone on here says the staff is not friendly, but the employees were very polite and helpful when I was there.
I had the Chicken Avocado «Mexican Tortas.» It was very good, although not great it is very good. My friend ordered the pork, which although was great to them, was not good to me. So you, may have to choose — Go with a friend and have half and half. The chips were good, salsa is okay. But then again, the salsa isn’t the greatest at most fast-​food places anyway.
Their apparently remodeling. Everything was all dug up and they’re closing early tonight. 7÷16÷2014