Starbucks

Pay like 5bucks on your drink and they dont even make it right. Also, i was trying to order a small snack but unfortunately they’re all out of everything?! Lol. Worst starbucks ever!

Thank goodness I have many other options for Starbucks in the general area. I have been to this one a couple times, and after this last visit, I won’t return, even if it is convenient. Typically the drive thru takes a long time (used it twice my first two visits to this location). They typically mess up your drink. And this last time, I walked in, had ⁴⁄₇ employees look at me and not greet me or tell me I would be helped in just a minute. They were not very busy, they were laughing and what not. There I was standing at counter. I’m pretty sure corporate definitely needs to look at this store a little more because I really do think this store should not have a Starbucks name

This Starbucks location is awful! The drive-​thru line is exceptionally slow during the week, mid-​afternoon (35 minutes waiting was my longest) and ordering inside isn’t much faster. Employees aren’t very friendly either. Last time I will go here.

This is your basic Starbucks, but gets the 3^rd star just because they have a drive thru. I go here frequently just for the convenience, it’s close to the house and has a drive thru, but in all the times I’ve been here they (including today) have been out of something I ordered. Today I was feeling a bit like having a holiday inspired coffee, so I ordered the caramel brûlée latte, and they were out, then they said they were out of egg nog so no egg nog coffees either. I’m not sure how you advertise having holiday coffees and not have enough to actually make those coffees. In the past 3 weeks I’ve had to try something different 3 different times here just due to them being out of something. I also have to say that a few times my wife who drinks regular drip coffee doesn’t like this location because as she says they often have stale coffee. I guess I’ll just be going to other coffee shops now instead.

Starbucks is great
This location kind of sucks. I’m here for work and staying at the hotel near by. I’ve been here 5 times in 2 weeks.
Stop messing up my order. I don’t complain in the store because the wait is already 15 min for my drink.
The wait is crazy long. There is a drive thru but the 3 times I came last week the line of cars goes through the parking lot and out to the street.
So I park and order inside. Parking is difficult in this commercial complex. The area is tight and with all the cars in the drive thru line it makes it difficult.
The food is cold. Their food warmer oven has been broken for over a week.
I’m trying a different location.

Clean, drinks are good, and friendly staff. I’ve studied here a few times already and there a good amount of tables to do work at. I also feel safe with my belongings, since the area is a good neighborhood in general.
I love the Chestnut Praline Latte right now during this red cup season! Just thought it was weird that the Venti is missing an inch and a half in my cup after shaking the whipped cream away.
Definitely recommend getting the Starbucks app and getting Green Level. I mean, you get free refills on iced coffee and tea! The Passion fruit iced tea is great too! You can also order on mobile which is neat because you don’t have to stand in line to pay foe the drink. Just order on the app and go to the pick up area. They will have the drink ready in 5 minutes.

Always very nice, usually gets the order correct and love the convenience of the drive thru.

With the exception of a couple nice people that work here, this location sucks! Starbucks locations with drive-​thru windows ONLY cater to the lazy people that feel they have no time to get out of their car and go in, and this is one location that fits this billet! I drink a simple drink when I go in and it’s called black coffee, nothing added! Starbucks roasts some FANTASTIC coffees, in particular, dark roast varieties, and my favorite, the Italian Roast. Starbucks retail shops have a bad habit of not changing their drip-​coffee options signs out when they change a roast from one to another. Its because their heads are so FAR up the drive-​thru window patrons @$$ 3’s that they can’t think to do something as simple as changing the sign. Usually, there’s my favorite Italian Roast signage up, only for them to tell me that they’ve switched it to the ever so $hitty Verona! This happens ALL the time, and not just in this location. I do realize that lazy people have made Starbucks alot of money (hence the drive-thru’s!) I get that! I get you’d want a drive-​thru to keep your lazy customers happy! But what about the people that go in and are STILL customers?
Now to my main point. I asked for an Italian Roast pour-​over and this tall skinny brunette of a manager told that cashier taking my order that they would not open a new bag of Italian Roast or Gold Coast (another great dark roast) to accommodate me. This situation happened to me before at another location. I have been told by other location managers that a store is not supposed to do that, and that they are obligated to the customer and their coffee or any request.
I am going to write a letter to Howard Schultz, since the last time I had an issue with Starbucks and called the regional office, asking for a middle level manager to contact me, they never returned my call.
This is an example of POOR business practices and training of store-​level employees. Starbucks, while they started on its core, root value of quality coffee, has become a «fu-​fu» drink, crappy company!

I have never had a poor experience at this Starbuck’s :) The staff is efficient, spot-​on (no mistakes EVER!), and appear genuinely friendly and content. The drive-​thru, even when it is jam-​packed, is never more than a 10 minute wait. When I’m on the go in the morning, I always appreciate people who moved as quickly as I do! Fabulous staff and efficient service for such a popular place. This is my go-​to Starbuck’s !

Worst Starbucks around Lake Forest. The last five times I’ve gone they’ve made the wrong drink. Ordered two black iced coffees and they put sweetener in it. Simple mistake, no big deal so I just asked to have the girl (who was clearly new) to remake it. She asked me to hold all the lids while she remade the drink and that I couldn’t have a new lid. So I stood there awkwardly holding dripping lids and straws. She took about five minutes remaking a simple drink and no one apologized. When she handed me the drinks she said «by the way you are supposed to say unsweetened when you order or else we are going to put sweetener in it. You need to order it right.» Bizarre and horrible experience.

Thank goodness for Drive-​Thru!
But not sure how I feel about a 20 minute wait to get 5 drinks.

Very nice stuffs but they are SUPER SLOW!!! Stuffs are just talking and making drinks… I really wish not talking n just make drinks so customers won’t get frustrated…

Super packed this time of day everytime I visit. Usually pretty efficient and friendly. What happened??? Waited about 30 min for today’s fix. Each drink handed to me in a different order too by the way, and after two customers who ordered after me to note. Friday’s 4pm staff definitely runs a little slower than the other days. Noticed that no one took our names this visit and that was a first here. While I was waiting for our 3 Frappuccinos I had time to look around the place. I had never noticed how dirty the ceiling was before. Mind you I can tolerate a little disarray due to busy staff, but I will always appreciate sanitary conditions. I can even tolerate a little dust here and there but seeing it above where food is assembled is what concerns me. Above the blenders and the foot traffic front drive thru window to the pickup counter there is this one beam covered in dust and bugs. Open and visible corners of the back by that drive thru window where one can easily extend a duster there are bugs caught in webs. Yesterday I saw two flies in the baked goods window (looked murky) flying around since the doors were closed and the young lady kindly and immediately moved them and thanked me when I mentioned it to her. I understand a little fingerprint here and there, but look at all the counters and behind the expresso machine by the lockup counter, lots of debris and fingerprint windows where hands usually are not grasping. I’ll look again the morning visits and compare but from what I noticed today, I have to say it is one of the least comfortably unclean of Starbucks I’ve come across. I may reconsider my daily visits here… or at least until the place tidies up a bit.

I get Starbucks about every other day for 6 years now. Almost every weekend, since it came out, they are out of coconut milk at this particular Starbucks. They say they are high demand at this Starbucks because of the drive through. Well they should see this pattern and order more supplies. Simple business management 101. High demand needs high supply.

Most of the time I am satisfied but not today. I shouldn’t get a cup full of ice when I order a drink. Because of all the ice in the cup I had just a small amount of the drink I paid almost five dollars for. Not worth it!

The line for the drive through was backed all the way out into the street so I decided to park my car and order inside the old fashioned way, thinking this would be faster. Before going in, I noted the last car in line, just to see if it would be faster inside vs. drive thru.
I ordered a Fizzio Root Beer — which basically turned out to be a nearly $ 4 A&W root beer that I could have gotten for $ 1 at McDonalds. That aside, my main gripe was with the wait time.
15. FIFTEEN MINUTES. 15 minutes. For a root beer. There were no other customers in line or waiting for their drinks inside when I ordered.
After I finally got my drink, I went outside, and the line at the drive thru was completely empty. Apparently this Starbucks services the drive-​thru first, and THEN the customers inside.
Lesson learned. Always go to the drive thru no matter how long the line.

Again I have given this store several try’s and every experience has been great… I hate when people review what he or she likes and goes on and on without getting to the point… The customer service here is not lacking 5:30am you walk in there are smiles good morning how are you! I love it… Their quick and organized … To the difficult people that hold everyone up with their difficult drinks be patient with the employees your difficult enough with your drinks… I give these awesome workers 5 stars for deal with you people that complain about your black tea not the right sweetener or to minty lol idiots

A little sad to see the bad reviews of the baristas at this Starbucks. This location is extremely busy, and yes, frequently the line wraps back out to the street. But I think it moves relatively fast — no slower than the other Sbux drive thru location in South OC. They do run out of their food items fairly early on occasion (but I always figure they’re doing me a favor, keeping me from eating things I don’t really need) but it’s not a super frequent issue. I’d guess it is hard to keep stocked when you are that busy.
My drinks and food are always made perfectly, and the baristas have always been friendly (drive thru and inside). They did have a young guy who worked there a couple of years ago who I just loved — it was nice to have a morning greeting from someone who alway remembered me and my order. Wish they had more baristas like that, but I know that would be exceptional.
I get Starbucks at least 5 days/​week, and there is nothing about this location that would make me give them a bad rating. 4 stars rather than 5 just because of the long DT line and busy parking lot (neither of which they have control over).

I thought I had reviewed this Starbucks location long ago but I guess it slipped through the cracks. If I had reviewed this a few months back I probably would have went with a higher overall rating but several recent visits have significantly changed my outlook despite this still being a regular stop for me (due to its proximity to our drive to work).
Let me start by saying the staff here is very friendly (as are most locations) and they tend to always do an efficient job at getting the orders filled and out the door (or drive thru in my case) relatively quickly. Me and my wife have been stopping here almost daily for the past few weeks for a morning tea (green for her and black for me) as we are not coffee drinkers but still want a quick pick me up in the morning. My wife to the best of my knowledge has not had any issues or inconsistencies with the quality of her drinks but mine as of late have been completely lacking. A simple black tea with sweetener should not be too hard to complete consistency on a regular basis but as of late the drink has had a significantly overpowering mint like flavor to it that leaves a bad taste in your mouth. I know that some sweeteners may have a bit of mint mixed in to give the drinks that southern sweet tea like flavor but when I asked the staff they informed me this was not the case here.
A few days back we came through the drive thru and placed our typical morning order with no issue until we got to the window and was told they were out of black tea. This boggled my mind that a drink as basic as a black tea cannot be made due to running out (at 5:35am mind you) and you can’t even tell me that until I get to the window. Alas I was not happy and told them to cancel my entire order which they in return comped my wife’s drink and left me high and dry with nothing as I do not like coffee nor am I a fan of green tea. Prior to the last 3 – 4 visits I had not had any issues with this location but it seems to be in a decline as far as quality is concerned and when I called regarding my drinks taste they listened and basically said nothing and implied it was me. I believe in giving places multiple chances and due to this being on our route to work I am sure I will come here again but if things do not change over the next couple of visits I will definitely have to look for alternatives if not drop this altogether.

I’ve been here a lot, hoping (like the other Unilocal reviews state) that I was just un-​lucky with my visits. This Starbucks is on my way to work in the morning and I’m pregnant so I always try and eat some protein in the morning so its important to me to stop and get their egg breakfast sandwich (the Starbucks in Target doesn’t offer those) otherwise I wouldn’t stop here anymore. However, my review isn’t based on the long line (you can’t always help that people are lazy and we don’t want to get out of our cars), or the taste of anything (I always get an iced tea so you can’t really mess that up.)
**My review is based on the employees they have chosen to hire.**
I am a server and have worked in the restaurant business for years so I completely understand how stressful it can be while under pressure to get orders out quickly as well as «perfectly». HOWEVER, they seem to have overwhelmed this Starbucks with too many teenagers who do not seem to care about their efficiency. I have seen this happen too often and it’s so frustrating being the customer! Hire people who will sweat during their shift! Hire hard workers!
Sincerely,
I DO mind waiting in line for 20 minutes for a tea that takes 2 seconds to shake and a sandwich that takes a minute to heat up when the staff are the ones at fault.