The UPS Store

I was in here yesterday and Tara is still as lovely as ever. She is nothing but kindhearted and makes you feel more like a friend than a customer. She saved me $ 40 by offering to cut down my shipping box to smaller dimensions! I didn’t even know this was an option and I was amazed that she forwent a more profitable sale just to make sure I was getting the best price possible. She could have easily just rung me up or recommended I buy a different box, but she generously put true customer service before her own profit. This is an honest family business that I recommend to any and everyone. Thank you Tara and Hormoz. (:

Great service! I came in frantically and was helped promptly by hormoz. He was really patient with me and got my package shipped the next day! Great business!

Had to get lots and lots of papers notarized today for grandpa, who is 92. The young lady who owns the store was extremely helpful and supportive.
While we were there another customer was getting lots and lots of papers notarized for his divorce. I was amazed at how kind Tara was in the middle of so much to do.
We left victorious and amazed that our mission was accomplished. Very late on a Saturday afternoon, at that.
THANKS, UPS Store! We’ll be back!

Thank you for your excellent service especially when you have multiple customers, I noticed some people waiting in line with untaped boxe and no address labels and you guys are so smooth at picking up after every one. I am very happy and would recommend this service to those who can prepare a package for delivery and those who can’t thanks for great customer service Louis G.

I am grateful for the service I received here and know you will be too. Tara and her father are very professional, helpful and committed to getting the job done right. Although it was very busy the times I was in the store, they still took awesome care of me. Overall a great experience!

Tara the owner is awesome and really cares about her customers. She was super helpful and went out of her way to help which saved me having to make another trip. Keep up the great work!

I’ve used this store a few times during lunch hour and had good experience thus far. Kudos to Tara for customer support. She was very kind and easy to deal with.

Just 1 minute drive from the highway exit is very easy & convenient. On my first time, the lady Tara helped me with very attentive service, making sure my multiple packages are all labeled with correct destinations. Second time today, she helped me again with a warm greeting and a very quick service.

This store is great! Nice people, very helpful and it’s super easy to get a package shipped out!

High traffic area, cross traffic to get to door, power trip staff with female customers. Love UPS but will use other dropoff locations!

Been coming here to drop off packages for online returns and the staff is always quick, efficient and friendly. Painless drop offs and they always give me a receipt and even help with securing packages. Parking easy too.

Horrible experience. Not only that the middle age worker seems not wanting to help the customers, he purposely makes thing dreadfully slow and painful. I was returning an amazon packages and and the process that should’ve taken me about 5 – 10 minutes in another ups store took about 30 minutes because he wanted me to format the mailing label after emailing it to him. I told him to just click the link. This proves that he is definitely incompetent and should not be doing this as a living. And to top it off, he charged me $ 4 for 2 pieces of label, he called it «store printing fee». I don’t know if that’s legit or not but as long as i have dropped off an amazon package and have them print out the label for me, i was never charged.
My take on this particular ups store in el Toro, store number 5276 is not to waste your time. If i would’ve known that it’ll take me a lot longer time due to the workers rude behavior and incompetence, i would’ve make the extra 10 minutes drive to another ups store.
PLEASE AVOID THIS UPS STORE UNLESS YOU LIKE RUDE WORKER, INCOMPETENCE WORKER, LONG, PAINFUL AND ARDUOUS WAIT FOR JUST A SIMPLE TASK AND BEING OVERCHARGED FOR THINGS THAT DOESN’T MAKE ANY SENSE

This store is honest, hard working, detailed and friendly. I have been doing business with this UPS store for over three years and I highly recommend them for all shipping, mailbox and copying needs.

Literally the slowest customer service I have ever experienced. We have been here multiple times because this is the closest one to our house, but it would be faster for me to drive an extra 10 minutes than to come here. Do NOT come here for notary services. The notary (also the owner of the place and the slowest human you have ever witnessed) will take 3 times as long as any other notary and will likely have to re-​do some of the paperwork.
Today was the last straw. My husband is sending 3 packages which have already been packed and closed. They just had to label them and send them. I have been waiting in the car with my crying baby for 40 minutes and he’s still in there! And at this point he’s captive and we can’t just leave. Avoid this store. Go to the USPS or FedEx, or the next closest UPS store. Trust me. Any one of those will be faster.

Oblivious and Rude!
I was there today for simple copy and fax. The older skinny looking lady with black hair and glasses was a complete moron and rude. The owner needs to send her to customer service school for proper training.
I was given a rude remark about using the fax machine and later never acknowledge for checking out after standing in front of her for several minutes.
I realize it’s peak season but there was nobody in the store and it was after lunch.
Thank goodness for Erica who was a complete sweetheart and quickly realize Captain Oblivious was asleep at the wheel.
— — — — — — — — — — — — — — —
Update:
I was contacted by the owner and my review was to the wrong store. This review is for the UPS Store located off Irvine Blvd and Lake Forest.
My apologies for getting this wrong

Terrible ups store the clerk old man with glasses would not Take my packages that were paid for also he refused to give me labels. He said all he had was a Bunde of 50 and he said that’s all he has. Worst customer service. I will never go there again. Ups needs to look into this store. I’m not sure why he wouldn’t take when I have been to hundreds of UPS.

Took 15 mins for 2 copies with no one else in the store. Would recommend going anywhere else for copies.

My experience at this UPS store was pretty uneventful. I just went to return some things to Amazon so I came in with my own shipping label. The only thing notable is the sweetness and helpfulness of the lone staff member there, Hormoz. He was lovely and very polite and took the time while he was taping up my shipments to explain to me the difference in the qualities of boxes that I was using and congratulated me for using a very good quality box. I don’t know or care anything about the quality of boxes but he is so cute and sweet I enjoyed the small talk.

Unbelievable service here. I walked in today with my ATT equipment to return (ATT has a contract with UPS — good money!). I open the door and an old guy with an accent exclaims, «oh my God, not another one! What is happening today!» I stand their awkwardly for about a minute when Matt says, «write down your account name etc… And you need to call att and tell them we might not send it back today because we are slammed.» I do what he says and leave pissed. I call att and tell them what happened and she reminds me — «get the receipt from them or this never happened!» I totally forgot to get the receipt!
I enter back into the store and ask for a receipt. They laugh at me, say I can’t have one. I say that’s ridiculous because they could potentially steal my stuff and I would have no proof I dropped it off there. Matt says, «sorry, it’s just not going to happen today.» And he shows me all the receipts they keep on file (because everyone apparently drops their stuff off without getting a receipt). So I say ok, can I just get a piece of paper from you guys with your names on it, and saying I dropped off this stuff? Matt says no. I ask, can I get your name? Matt says no. I ask, can I get a picture of you. Of course Matt says no. I then decide to take a video of the entire thing. During my video I zoom in on my stuff and on the people working there. The phone rings, «UPS, this is Matt.» Ha! Matt is your name! Got it on video!
I will be writing a detailed letter to att about this horrible UPS location who obviously doesn’t want to hire enough workers to deal with the business they are getting there. Do not go to this UPS!

With all of the positive reviews here on Unilocal,I was hoping to have a better experience.):
My boyfriend and I brought his guitar case here and the man who was helping us said that we would need to leave the case and have a box specially made. We agreed to this but asked how long it would take; he said it would be done by 5pm (it was just after 12pm when we walked in). We asked him if he could please call us as soon as it was finished, especially if it was done any earlier and left our number, as we did not live in the area and were on a time schedule. He assured us that he would, although he kept talking over us which made me uncertain – we didn’t need them to ship it, just needed the box itself.
By 5:30 we had not received a call and were in route to see what happened. When I walked in he told me that he had had it done hours earlier… when I asked why we didn’t receive a phone call he was immediately on the defensive, despite having very clearly agreed to this simple customer service request. When he began to raise his voice at me, I refused to engage and instead asked to speak to his manager.
The kind older man noted in many other reviews was the manager. He said he was very sorry and that his employee (a dark haired man possibly in his 40’s) had told him we would be back at 5pm to pick it up, or else he would have called as we requested. Be wary of who you deal with at this location, I guess?
EDIT: check the uploaded photo… the custom box cost $ 54 and we had to leave the guitar case so they could make it to the exact dimensions. The lid won’t even close.