Ulta

NEVER try on any eye makeup here!!! Employees use the eye makeup (liner, MASCARA) like it’s their own. I’m pretty sure your not supposed to be using someone else’s eye makeup at all!!! She didn’t even use the disposable wands that they have for customers so disgusting!!! I would be leaving zero stars but that’s not an option

The past 3 times I’ve gotten my hair dyed I came here and I love it! The salon is pretty reasonably priced which is nice since I used to pay outrageous amounts of money on my hair and the quality wasn’t even half as good as it is here!
First off they use the brand Redken for their hair dye and it’s AMAZING. The quality is so nice and always leaves my hair shiny and it last so long! I went just a little over 3 months without dying my hair and had I not used no color safe shampoo towards the end I have no doubt that I would have lasted longer! Of course you have to do your part and buy the right hair care products that your hair requires but as long as you do that your hair will stay looking just as good as it did when you walked out of the salon! Second my hair stylist Yadira is awesome! She is so friendly and really knows what she’s talking about when it comes to coloring! She also really helps work with you on pricing which is very important to me. I now pay about $ 40 less then what I used to and as I mentioned earlier this dye lasts way longer then any of the other dyes I’ve used in the past. So glad I left Tony and Guy for her!
Also just a tip if you refer a friend they get $ 10 off their first salon cut or dye and you’ll get a $ 10 off coupon emailed to you! It’s a win win for everyone:)

I gotta say I used to love coming here. Better than Sephora but after my last visit my opinion completely changed! I find it quite rude for one of the girls to be standing a few feet away from where we’re looking at nail polishes just watching. Not even asking if we need help or trying to sell anything just standing there. I get they were about to close in a bit but at least do something clean or organize. I’m not quite sure if she thought I would steal something which I don’t get how I would if I wasn’t even carrying a purse to hide anything!!! Never coming here again!

I love Ulta, I love that they have great coupons and great gifts with purchase. I do not, however, like their lack of customer service. I recently went in to purchase the Ari fragrance gift set and had points to redeem but the cashier did not suggest it. The cashier rushed me so I forgot to bring it up and well she looked up my account and apparently she forgot too. Plus, the cashier made me feel like it was such a hassle to check me out and couldn’t wait to go back to doing whatever she was doing right before I walked up to an empty line. Yeesh!

The WORSE Customer Service EVER!!! People act like they want to help, until you really need help, then they make you feel like you’re a nuisance– PATHETIC! Based on the other reviews, I am not the only one who feels this way or has been mistreated at this location. Get your S**T together Ulta– Lake Forest! No more Ulta for me — no more customer for you! #shoppingatsephora

This place has hands-​down, the WORST customer service out of any retail store I’ve ever been to. This review is based on visiting the store probably 15 times (I only continue to go back because it’s right down the street from my house, and they sell a product I can’t get at elsewhere). The cashiers are trained well to ask, «Did you find everything you were looking for today?», but that’s the only thing they’re good at. Multiple times I’ve stated «No, I really could have used some help». Nothing ever changes. The last time I was in there, it was right at opening. I was one of two people in the store. Two associates were at the cash wrap gossiping about some guy not texting one of them back, while I was wandering around sampling lipsticks on my hand. Once my hand was dirty, I walked up to one of them and interrupted their conversation to ask «Do you have any wipes to get this off?» The associate promptly said «No, but here’s a tissue» and handed it to me, and continued her conversation. Never once was I asked if I needed any help. When I got to the front, the other cashier asked, «Did you find everything you were looking for today?» and I said «No — I really would have loved help with finding a lipstick but no one asked me if I was doing alright or needed anything». She just responded and said «Oh, sorry». The manager happened to walk up right as I was starting to complain, and she said «Come on, these girls love makeup — any of them would help you.» I’m sorry, but please hire people based on their ability to provide customer service («good» would suffice, I’m not even talking customer service all-​stars), not on their love for makeup. You’ll get better customer service in the grocery store looking for cosmetics.
#BYE

I’ve had more than a few unpleasant shopping experiences here, but this last time was when I decided I wouldn’t come back (and I give a lot of chances)! The employees don’t have name tags, so I had to look up my cashiers’ name through my receipt. ‘Jennyfer’ began by rolling her eyes when I came up with my return. I told her myself which products I used and didn’t use, and she searched through every single bit of the items, beyond the usual. She then asked why I was returning it, I said I didn’t like it and explained to her why and what product I plan on buying instead and she was totally ignoring me with her back towards me? I felt embarrassed in front of the other people in line, as if I was talking to myself. She made 0 eye contact with me this whole entire return. I even pulled out the free gift that had come with the purchase that I was returning. I asked if they needed it back too she didn’t even say yes or no, she just pulled it out of my hand and then began searching through the FREE gift to see if I had removed any items or opened them, which I didn’t. Way to appreciate my honesty as most people don’t even return those. Now to the funny part, after acting like the return expert, she seemed totally clueless on how to return (no shes not new). She looked blankly at my receipt for a few mins and asked me where the product was on the receipt, even though I only had 4 items on there and it was obvious by the brand which one was being returned.
Judging by my own experience and other Unilocal reviews, some of the employees are racist, judgmental, and choosy of whom they provide service to, and how. It is also quite obvious that there is tension and high school girl drama between the employees themselves. I’ve been to the few other Ultas nearby and have never seen such ghetto, annoyed, lazy, and unprofessional girls as I have in this store. In fact the other stores are much cleaner and fully stocked too, so I don’t know why I kept coming to this one.

For more than 10 years, I had my hair cut at a budget-​priced Chicago-​area salon and the people who worked there were great! Never a bad haircut experience. Not ever.
Then we moved to Orange County. I had two okay haircuts that came with not-​so-​great experiences and, prompted by that, I decided to splurge on the cost of an Ulta cut.
Lucky me! I got Ashley. She was positive and professional and took the time to get the cut right. Not only did she want me to be happy, but it really felt like she was an artist, tweaking things here and there so that she could take pride in her work.
I was a first-​time salon customer so she gave me that discount, but even the full price would have been worth it. I’ll be going back.
Their Brow Bar is great, too, by the way. I’d been numerous times in Illinois and had really good experiences but this was even better – quick and spot-​on perfect.

Perhaps one of the worst Ulta’s I have been to. They get 5 stars for asking if you «need help» or «Finding everything ok?». But if you do in fact need help or need something, they are deer in head lights. Today I went in for a concealer that was sold out at the Ulta by my house. When I saw that the slot was empty (after calling to verify that they had it in stock and was assured they did and I didn’t need to put one on hold.” Guess what, nothing. So I politely ask the Ulta employee, SITTING in a chair by the Lancome display, if everything they had was out and that there wasn’t any back stock in the back. She said Everything is out and didn’t get off her chair:/ Umm… Kinda rude…
After that event I decided to check out the straitening irons, which were on sale. I asked the difference between why one was significantly cheaper than the other from the same brand (different girl I ask) she, of course, didn’t know the answer and said «maybe because of the color? «it was a $ 160.00 straitening iron, I as a consumer wanted to know exactly why I would spend an extra $ 30.00 on a different color?
Maybe I got them on an off day but I will not be returning to this Ulta, ever.

I recently moved to the area and needed to go to an Ulta, I love Ulta! I found this store on Unilocal,and despite the bad reviews decided to check out this location anyway.
The staff is rude, they didn’t have the product I specifically needed, I probably won’t ever be returning. I went to the Ulta location in Santa Margarita afterwards, and the staff was VERY helpful, and I found what I needed.

TERRIBLE COSTUMER SERVICE. God… I am so mad as I type this. I came in Ulta to look for the INCREDIBLY popular «Mary-​Lou Manizer.» After looking for about 20 minutes (without having of any of the 2 workers ask me if I needed help) I decided to ask one of the 2 girls that were working there. I didn’t bother to ask for neither of their names but she had red hair, and as soon as I asked for the product she responded in SUCH a rude way «what? the whaaaaat» ugh. The other lady, dark brown long hair cashier knew what I was talking about but she blurred out something and the other lady with the red left me in the middle of the store and continued to do whatever she was doing. I kindly asked, «what happened? I couldn’t hear» and got ignored. Worst experience ever lol. I feel so humiliated. I guess driving to the ulta in mission Viejo is my only option now.

Go see Ashley for a haircut. She is great with all types of hair! I arrived 15 minutes late to my appointment and she still took her time and did a wonderful job. Be sure to specify how you want it styled.

I utterly love Ulta. I always spend way too much money every time I enter the doors but if I have a question, someone has an answer. If I just want to browse, Im left alone to do so. They have everything and anything your girlie heart desires. It is always clean when I go in. I usually have my baby with me whom loves to put make up on lol some of the girls have given her tiny little brushes and samples so she can play with them. Everyone is always nice and inviting.

Horrible customer service. Literally just walked out and felt compelled to write this review. So whomever is working right NOW need some extended training. I was greeted at the door, but when I asked the two associates who were conversating with eachother for help, they both looked annoyed. While checking out, the cashier was talking to a male the entire time. She sighed loudly when waiting for me to complete payment. She didn’t thank me or even say goodbye, just kept talking to the guy. I will continue to come here bc it’s next to work and very convenient, but please train your associates on quality customer service. This store completely lacks it.

I came in looking for a specific product. The two stars are for the salesgirl who at least attempted to help me out, despite her complete lack of knowledge on the product.
The store is pretty filthy.
I was expecting a Sephora-​like experience… kleenex for people to wipe off samples, etc. When i mentioned to another sales associate that their sink was out of paper towels, she checked it, shrugged, then walked off. There was a dirty rag on the counter which is the only thing I could find to wipe off the gob of makeup the associate had sampled onto my hand.
Someone else was asking for a particular hairdresser and my sales associate just brushed her off.
It’s pretty clear that the people who work here are in it for the paycheck or the discount, not because they’re actually stoked to be there.

I frequently shop at Ulta, and I have to say this store has the least friendly staff, with some having the poorest and rudest attitudes that I have ever encountered. This has been observed after several visits to the store. Pay attention to your charges if you are using a 20% off coupon as not all the staff is trained on applying the discount, and still take the coupon from you. So far I have experienced the best service, and welcoming friendly attitude at the Ulta at the District shopping center in Tustin.

I’m from Raleigh NC, and there are quite a few Ulta Cosmetic stores in the area. I’ve been here in Orange County since January 2015. Today was the first time I’ve gone into this location. I wanted to purchase a large collection of Urban Beauty products. I walked in to the store and nobody greeted me. I walked around looking at a number of makeup displays and products, and no one asked if I needed help. I feel as though I was ignored, because of my race. I was the only woman of color in the store. I AM GREATLY DISSAPOINTED. I know the demographics in Orange County California is predominately Caucasian and Hispanic, but I have never been treated like this.
Needless to to say, I give 0 stars and I will never return.(I only checked 1 star because I have to in order to post this review)

Rude!
I visited this store a couple of weeks ago on a Sunday afternoon and was very underwhelmed. I spent about 40 minutes looking around and not once was I ever greeted or asked if I needed help. The staff was too busy putting makeup on each other and chatting. It was almost like they went out of their way to not be friendly. Very unprofessional and it made me feel uncomfortable.
The store was also very dirty with empty boxes all over the floor aisles and the associates walked by and couldn’t care less. Product was scattered everywhere and nothing was where it was supposed to be. It was a mess!
Fast forward to checkout. The girl behind the counter, brunette with heavy makeup, never made eye contact or spoke at all. It was all very weird. My rule of thumb in these kinds of situations is to not say a word. They don’t talk, I don’t talk.
Reading all the reviews on here, this behavior seems to be consistent for at least a couple of years. It’s obvious this location has terrible managers and associates who don’t understand the basic concept of customer service or human interaction. They don’t deserve your business and should all be fired.
I’ll stick with Sephora and won’t ever step foot in this store again!

I love this Ulta! Had my pixie cut done by Ashley. She is so fun and takes pride in her work. And I love what she did!
I don’t know about everyone else, but because my hair is super straight, sometimes after I wash my hair and try to style it on my own, I find a few things that need to be adjusted in my new do. Thank goodness Ashley offered that if there were things that need to be «fixed», I can see her when she would be free. I saw her the following evening and she worked on my do for half an hour. I left even more happy than my initial cut especially because of the service provided by Ashley. She definitely went above and beyond my expectations! I am so happy I found her and I would recommend her to anyone!

When I first went to this store I loved it. They have a large selection, and carry some brands that my local Sephora does not. However, every time I visit this store, I leave liking it less. This store is terrible about returns or coupons, and their product knowledge stinks. Customer service does not exist here.
Unlike Sephora, they are downright rude about returns. During my last visit to Ulta I wanted to do a return. Now it wasn’t even a return, I wanted to exchange an eyeliner for a different color. Pretty simple. When I got to the counter and explained the exchange, the young girl sighed and rolled her eyes.
The girl helping me was so rude and condescending. Apparently she didn’t review my receipt and notice that I spent $ 200 during my last visit. She proceeded to question me about the exchange and even asked what the Smashbox eyeliner was. Seriously, she thought it was lip liner (it was green). Also, I must add the product was new and had all the labels clearly printed.
I am still completely disgusted by the way she treated me. After having to get a manager to complete this simple transaction, she called over the next customer while I was still standing there. She hadn’t given me my new eyeliner, my original receipt or my return receipt. I had none of these in my hand when she said next customer.
I will never return to this location. And I’ll probably stop going to Ulta all together. The girls at Sephora and Nordstroms are friendlier, smarter and much more knowledgable.
It’s a shame their store manager does not address the obvious lack of customer service. It seems to me that I’m not the only one who is displeased by their service.