Precision Smiles Dental

Dr Banoub at Precision Smiles Dental is one of the best dentists I’ve ever been to. He’s thoughtful and personable, thorough, honest, and reliable. I’ve never had a dentist treat me like I am number 1 and I truly believe he cares about me and my dental journey to better health. He will work with you and take your interests and needs and turn them into reality. I highly recommend him as a primary care dentist.

Horrible! My health insurance would not cover a certain X-​ray. They wanted to show me a price list for those X-​rays. I said I don’t have the money, just do the X-​rays that are covered by my health insurance. They said they needed the unnecessary ones and refused to see me until I had those X-​rays taken. They only care about how much money they can get from you and not about your health.

Hind sight being 20/​20, our entire visit at this office felt like one sales pitch and «up sale» after another. The front desk and dentist were both very friendly and welcoming, so it took me a bit to catch on. Everything seemed to be going well until toward the end of the visit. They have an Oral B electric toothbrush they’re trying very hard to sell and entered into a long presentation about all of its features and benefits. Even going so far as to physically put the toothbrush in my hand, with a set of plastic teeth to practice on. Then telling me about the exclusive coupon they can offer to their patients making the toothbrush ONLY $ 115. Only? They wanted me to buy it for the whole family since it’ll save us way more than the cost of the toothbrush in dental bills. I declined to spend $ 460 on toothbrushes and they were not pleased, with a «can’t believe you don’t want to take care of your family’s teeth» air about them.
They only did X-​rays and exams on my two children, stating that they don’t do cleanings in the same visit. Ok, that’s fine. So we did schedule appointments for cleanings and they presented me with a «cleaning plan» that they wanted me to sign. Sign? Odd… I look over the plan and they have scheduled a «Full Mouth Debridement» on both of my children, who have always had regular dental cleanings and their teeth are in fantastic condition, albeit they are a few months overdue right now. This is not fully covered by insurance so it was going to cost over $ 60 each. After inquiring about it, I learn that a Full Mouth Debridement = scrape the tartar off their teeth with the metal hook. Since when is tartar scraping not part of every dental cleaning ever? The receptionist seemed irritated by my ignorance now or that I would even question it and kept repeating «it would be irresponsible to polish teeth on top of tartar», as if I suggested that. My insurance covers regular cleanings 100% and this is the first time tartar removal has been a «special service» not covered by regular cleaning. Moving on, I see there’s also a $ 25 charge for each child to receive some kind of rinse with a complicated name. I question what this is and I’m told it’s an anti-​bacterial rinse. $ 50 for an antibacterial rinse? Mouthwash? I asked that she remove this service because I don’t feel it’s necessary. She is adamant that she cannot, it’s required. I insist that it is removed and she’s pretty frustrated with me at this point and with a small sigh she goes to ask the dentist if she can remove the rinse. He tells her she can, it’s not necessary to have it. There’s also a fee on the plan that they charge for each office visit, which explains why they want multiple visits when most dentists do exams, X-​rays, and cleanings all in one.
My insurance covers all regular dental exams, X-​rays, and cleanings 100% with a small copay. My children have never needed anything extra or extensive because they’ve received regular dental care and even Ortho treatments throughout their entire lives. It’s highly suspicious that they suddenly need $ 220 of extra services out of pocket beyond insurance coverage, plus $ 230 for new toothbrushes which will save us from all these added costs going forward.
I immediately cancelled the cleaning appointments I made for both children. I also cancelled the 2 appointments I made for my husband and myself. Definitely not going back except to pick up our X-​rays and go to a real dentist.