Pine Tree Lighting

Built a house in South Lyon and this company was the lighting supplier. We met with the owner a few times and spent a lot of money upgrading the lights for our home. Some of the lights we purchased were not on display in the store so we were picking them from a picture in a catalog. When the lighting was installed, I was not happy with the lights in the kitchen. I was assured by the owner that it would be no problem to exchange these lights. Once we closed on the house though, he stopped responding to emails and we haven’t heard from him since.

I would buy lighting from Walmart before I came here again. In genereal the salespeople are rude. My husband and I worked with Dennis who was nice enough and no coplaints about him. We ordered lighting for our entire (new build) house in the first week of February. The first week of May we recived only partial. Had to call several times to get answers regarding a dinette light and a missing outdoor garage light. Just so happened the time i threatened to have all my lighting sent back the truck with my lights just pulled in. Scheduled for the next week to install. Installed the dinette light with missing parts. Was told PineTree would expedite the part to me that day. That was 5 weeks ago. I have been trying to reach a manager for days but apparently they are not in… EVER! I will say the quality of the lights are very good but not sure if it’s worth the headache.

I have the benefit of not only buying lighting from this store; but my home (built in 2003) was fully outfitted by Pine Tree. When we purchased this home, the lighting was one of the standout features. To this day, we are asked what interior decorator selected our lighting. No problems of any kind. In the process of moving out-​of-​town and need to upgrade a few fixtures in our new home. Stopped by; granted they have ALOT on display; but it isnt overwhelming at all. They offer products covering a wide range of tastes and pricepoints. Sherry O’Connor gave us excellent service… and I’m not easy to satisfy.

Stopped in today for a drum shade for a chandelier I purchased online and to browse the store for other rooms we need to furnish lights for in our home. NEVER have I been treated so rudely by a ‘salesperson’ in my life! When asked if I could order a drum shade, I was abruptly told, «NOONE sells drum shades by themselves. They are sold as part of a chandelier set. It is good to support LOCAL BUSINESSES!» Really? I thought that was what I was there to do! I retorted with that comment and turned around to leave. Pssttt, with attitude like that, I will continue to purchase online and more than likely from the same Chinese distributors that they get their merch from. Here’s a word of advice, STEER CLEAR of this place unless you like being treated like a second-​rate citizen! They should amp up their treatment of customers, especially ones that blog on the internet for a living. Hope business is good!