Accent Lighting

I would not recommend Accent Lighting. My experience was as follows:
1. Went in there on 9÷13÷14. Explain remodeling kitchen looking for a light. Ted told us to go home and measure and take pictures of our kitchen and he would help us.
2. Brought in pictures, measurements, and placed order based on Ted as a professional.
3. A month went by never heard from Ted, went to the store could not find my order. Finally after showing my receipt, Ted found my order under a different name. Advise me order would be in about a week, would call.
3.Couple weeks went by called Ted advise me order in and could come and pick up. He advised me he was to busy to call.
4. Went and picked up order, after waiting for about 20 minutes. A another customer sitting there had gone through the same experience I had went through with her order. Advised me she would not go back.
5. When go home, the lights were way too small and did not match my kitchen. Remember we had given this all to Ted base on him as the expert.
6. Brought back the lights to the store Ted waited on me. Said wasn’t sure I could get a credit back but for sure could get in store credit. He would check with owner and call me.
7. While waiting for Ted to call back, my interior decorator went on line to look at their lights. She found one and went into the store to see if they had one in stock. The lady that helped her was snooty and said did not have in stock and could order. My interior decorator explained the situation and the lady said store policy.
8. I went back to the store the following week as Ted did not call me back. Asked about the in store credit vs getting my money back. He said I could have money back however I would be charged a restocking fee plus postal charge to mail the order back to the manufacture as they would not keep the order. I paid $ 910.50 after restock fee and postage I got back $ 455.50.
9. I then asked to speak to the manager/​owner he was not available. I was advised he would contact me the following week. I never heard from him.
10. I don’t know how this place stays open for business. As I have now talked to 4 people now who have had bad experience with this company and will not do business with them again.

Terrible service. Don’t always answer phone and then don’t always return phone messages.

What a beautiful store! There are so many fixtures to choose from. The owner was very knowledgeable and willing to take the time to help me find the best rail system for my place. They answered all of my questions and made me feel welcome. I will definitely be back!

This is a fantastic lighting store. The owner was very helpful answering questions and giving suggestions without all the mystery and confusion I found in other stores. Highly recommended!