Cascade Pools & Spas

This review is for a pool and a hottub/​spa that this company installed that i operated for about 8 years. The pool was installed as part of a planned unit development and the original contract was with the home builder not myself. However, as a result of the installation i’ve had to do extra work to complete the job and operate things safely.
First, the system was undersized for the water volume, the piping was too small and in about a 10 year period we’re on our 4^th pump. When i spoke with someone at Cascade pools after the first pump died they told me they should last 30 years. Obviously not, the first one barely lasted 2 years. The back pressure on the pump and type of filtration system was inadequate and eventually had to be replaced. The company installed a very lost cost and conventional sand filter system which required attention more then once a day to keep the water clear. Over time i had to replace the sand filter system with a cartridge filter system instead to handle the filter load and keep the water clean for users.
Second, the gas-​fired heaters that were installed did not have sufficient manufacturer’s ventilation since they were indoors. This company literally overlooked some pretty critical installation steps to provide enough air intake if installed in a closed space. Had to pay a contractor to cut holes in walls and install 4 large vents to meet the MINIMUM specifications in the room. While this may not have been the fault of the Cascade Pools but rather the builder they should not have let it go! After 3 years one of the heaters failed also, the reason it failed that it was too small to heat a water volume of the designed size and it literally melted wires and circuit boards. Again, not necessarily anything wrong with the product, but a design /​installation defect.
The spa that was installed has been a markedly better experience then the pool. I think because the spa was properly sized, the filtration, pumping, and such were adequate and normal maintenance kept this running. I actually have very few complaints about the installation and system sizing of the spa that was installed seems done right.
When i confronted the company on these problems i got an arrogant, rude, and disrespectful response from one of their employees. They refused to come look at things before the first pump was replaced and it was quite clear that there were no warranties involved here. If someone can’t refrain from swearing on the phone its unlikely i’d want to meet them in person to look at things. The main things i got in response was that there was improper maintenance, something which couldn’t have been the case, i had experts with 20+ years experience telling me to make these calls and ask these questions.
In short, i think its important to not undersize and to properly install mechanical elements to fit the usage and sizing expected. This company installed a pool with a dozen problems that manifested over the first 10 years or so of its lifetime. This company may very well install some good products but this installation was completely screwed up and ended up costing TENS of thousands in extra construction replacement, and consultant time. I’d never recommend doing business with this company and certainly wouldn’t let them work on my equipment. You get what you pay for, don’t skimp on mechanical elements of your commercial pool installation.

My Cascade designed and installed pool has been successfully operating and enjoyed now for over 7 years. Any time we call for help or guidance they respond immediately and in a friendly, local, can-​do manner. We’ve been really pleased with this investment and company! A true small company gem.