Centurylink

I called to see about pricing and service in my area. I did not commit to anything. They then ran my credit and sent me a modem. I called to say I never placed an order and to have someone come pick the modem up. After being on the phone for close to an hour trying to cancel an order I never placed, they told me they can’t have it picked up and that I now have to go out of my way to go to a UPS store to drop it off otherwise I will get charged. F this company. Terrible customer service. I am in sales and I am usually very patient about these things. I never write reviews. But they were bad enough that if I can prevent someone else from using them and going through this then I will feel a little better. Absolutely terrible service. They are shady. This is not the way to do business.

Honesty hour: fuck this company. I don’t know why anyone in their right mind would stay with this service or give them a good rating. Seriously, negative fifty stars for you guys. I started using their service because I THOUGHT it was suppose to be inexpensive, yet I’ve found myself paying $ 150+ every month for JUST INTERNET ALONE. I make my payments on the exact day they’re due, and I still find myself without internet for like two days post and prior to when I make my payments anyway. Plus, whenever there’s some sort of problem to where I need to call customer service I always end up speaking with someone I can’t understand and seriously doesn’t even know what they’re doing. I just made this months payment and it’ll be my last. I paid my bill and I seriously haven’t had internet since a few days prior. They told me my account is all messed up, my name isn’t on there as the «account holder» but I’m the only fucking person on the account, and my account is apparently restricted because my payment is late? YEAH, OK. I want my damn hundred something dollars back. Fuck you guys.
Rant over.

Century Link came to my house unannounced to connect a fiber optic cable from the pole to the eave of the house. The technician dropped a tool near the base of the fence. Picking it up his hand was bitten by my dog. This situation grew into a huge inconvenience for me: time off of work, visit and interview by County animal control officer, and my dog is quarantined for 10 days. Have to change my work and family schedule to keep my vaccinated, licensed, and otherwise well-​behaved dog inside my house. In my view this was entirely avoidable. Make certain Century Link calls you in advance for any work at your home. My complaint to Century Link technical support supervisors has not been answered in two days.

like the reviews below, their customer service reps seem to belong to a training ground for liars, telling me i never received or was told i could get the promo i was in fact, offered. i have filed with the FCC and the oregon state dept of justice, all to no avail. i get letters from the executive of century link, in response to the FCC complaint, basically saying i am lying. now i have been sent a disconnect notice. can we do a class action suit?

Horrible, sub-​standard, bottom of the line signal feed. I am constantly gettiing movie interrupt messages that there is not enough bandwidth for high definition, yet I pay for that level of quality. Stay away is my advice.

READ TILL THE END.
Signed up over the phone for a $ 34/​mo internet only plan.
Took TWO WEEKS before they could start our service.
When the service «started» it didn’t work at all – no internet.
Took another week before they could get a repair man out.
So three weeks after calling, we have internet.
Get my bill in the mail for $ 170!
$ 34 for our internet
$ 2 monthly fee to line their pockets (seriously, Google: «Internet Cost Recovery Fee»)
$ 9 leasing fee for the modem which WAS NEVER MENTIONED
$ 35 worth of «Service additions» including $ 15 for shipping and $ 20 activation WHICH WAS NEVER MENTIONED.
and… wait for it…
They also charged us for $ 88 worth of Direct TV, and put us on a two year contract, NEITHER OF WHICH WE ASKED FOR. We’ll only be in town for 10 months, and I kid you not, we do not own a TV.
If I get taken off of the two year contract my base monthly price goes from 34 to 37… and the guy on the phone said he could «waive» the fee for breaking that contract (you know, the one I never agreed to?).
SO my monthly bill… if take off the TV that I wasn’t supposed to be charged for… is ACTUALLY $ 48… not $ 34. And, when I factor in that I’ll only be here for 10 months, and the first bill had $ 46 of NEVER MENTIONED fees, I’ll actually be paying an average of $ 52.60 per month; $ 18.60 more each month than what I signed up for.
Once I spent an hour on the phone with them trying to sort this out, the call failed – and they haven’t called me back (even though they took down my number so that they can reach me just in case this happens) – and I don’t want to call them back because it’s a guaranteed minimum of 20 minutes of robots and getting passed around and put on hold before I get to the right person.

I got fed up with the increases of our Comcast phone/​internet/​tv package so we dumped them and got Century Link. HORRIBLE customer service and very underhanded business. They told me I’d have phone and internet for $ 55 plus tax. My bill was consistently $ 102 and when I questioned it they said «sorry, you were misquoted», and «we can’t estimate the taxes». What a bunch of hooey. You can’t tell me that they couldn’t know what percentage of at least federal tax would be of the bill charge-​and should even have a chart showing them estimates for all major cities that they cover. It’s absurd. So, we cancelled the phone part, which had huge taxes, and are going with just internet. They told us it would be about $ 22 a month. I’ll believe it when I see the first bill. Oh, and bonus-here’s an internet company that doesn’t use email to confirm their orders! What’s with that? I specifically said to the sales rep, Will you please send me an email confirmation”. He said absolutely-​still didn’t get any. Today I got a paper in the mail that supposedly confirmed my order-​but it didn’t have the amount written on it! What’s the point in confirming an order without confirming the cost. And BTW, the reason I finally decided to write this is that I am currently on chat hold to find out what’s going on and I’m number 35 in the queue and have been waiting so far for FORTY MINUTES for a representative. We have to have internet and maybe there will be more reasonably priced options in the future. I hope so.

I have been Over Comcast for quite a while, but when I had my rates jacked up to $ 180.00, I cried Uncle! So what were the alternatives? A friend was using
Centurylink, and was happy with the service, so I decided to give it a go.
I bought an indoor antena for the TV for about $ 20.00, and can watch all the network shows for FREE! I will add a Roku for streaming video soon. I nixed the landline, and signed on for service with Century link. My bill should be about $ 45.00 per month.
The sevice technician was out to my apartment to connect the line and he helped me set up the wireless. He was very professional and did a great job.
So far so good! I don’t see any change in speed. I’ll be saving over $ 1500.00 this year!

HORRIBLE CUSTOMER SERVICE!!! And they lie like crazy trying to retain you. There is ZERO FOLLOW THROUGH. They are rude and unhelpful. Never. Ever. Again. Not worth the few bucks you’ll save.

I resent being told where my loyalty lies. I decide, you don’t tell me…
Centurylink will remind you every chance they get, printed on statements and spoken when you call: «Thank you for being a loyal customer» (wrong), or «Let me connect you to our Loyalty Dept» … Here’s actual-​quote attempts at the English language in an email I just received: «I understand that you are contating us regarding your account being cancel. I am glad you got hold if me today.»
For numerous other reasons besides low-​level incompetence dealing with customers, Centurylink is tied with Comcast for Suck.

They’re cheap but bad customer service. Don’t buy a modem from them because they lie about when you will get it to keep you from going to best buy instead. Definitely don’t lease a modem. Big rip off.

Do not believe anything their customer service agents state. The first two lied or mid-​informed me with a price, timeframe for installation, and their management refused to give me the price they quoted me. The manager didn’t seem to care about the service I got. Also if Directv transfers a call to Century Link for bundled service, you won’t get a correct price quote. To get the price they quote, you have to call Century Link first, then they transfer you to Directv to get the quote. They will NEVER tell you that, and if you don’t ask for that service in the correct order you are out of luck. By the way, they gave me a four hour window to show up. After five hours, I called and their customer service told me you need to be there for eight hours. After I hung up I was irate and called back a hour later. A customer service person named Cassie apologized for the service I received, and told me the information I received from previous calls was incorrect. You didn’t need to wait at all. This service person is only to install your service from the street. She also apologized for price quote which wasn’t correct.