PostalAnnex+

I would like to base this review off of a service I received however I wasn’t even able to get that far. I went in on Friday and after waiting for some time, was finally acknowledged by a woman who asked what I wanted. I told her I was there to open a mail box and she said to come back tomorrow. I explained I couldn’t do that and asked why I couldn’t open one then. She said she was new and didn’t want to do it so I needed to come back. I asked if I could at least get information and she tossed a flyer at me. Needless to say I did not go back.

I’m writing to acknowledge that Mike, owner of this and two other Postal Annex stores in the area, was willing to accept responsibility for a lost item because it was an employee error, reimbursed me for a replacement and shipped the new parcel via priority mail at no additional charge to me. The store was busy during our conversation but he remained kind and helpful.
I know it smarts to pay a fee for postal service and products, but Postal Annex *isn’t* the USPS and it’s like dining out when you don’t feel like cooking: you pay for convenience and service. I’m not a cheerleader for a raging free market and deregulation, but a shop owner can charge whatever the traffic will bear.

I had a very negative experience at this Lake Oswego Postal Annex. The owner was rude and the prices were high. I felt gouged. I never write reviews but because my experience was so bad I felt compelled to.

They charged me $ 4.80 for $ 1.32 in postage. Fine, its a convenience fee for not going to the post office. I use this place to drop off packages and mail things occasionally. I went in to mail an international package and they wanted DOUBLE the cost to do so. I declined and before he would give me my stuff back he felt like lecturing me about how they have employees and costs and and and. Well, that’s nice and I understand that, but its still my decision to accept or decline your services. Especially when the post office is a ten minute bus ride away. It costs 23.95 on
to send an international package, I do it several times a month! He told me I was wrong and its actually 41 $ on their site and he would be charging 51 $ and change. I don’t need to be talked down to by some 50 year old dude at Postal Annex so I’ll just take my stuff straight to the post office from now on.

Would have been 4 stars for letting me use the employee restroom while I waited. Drop you back down to 3 stars for $ 4 key cutting, and 2 of the 4 don’t work.
Can’t wait to see the apology or offering when we go back to get them recut.

I’ve been a customer of this Postal Annex for several years, including when I worked from home and would have frequent, large international shipments (aka giving this place a lot of money). Postal Annex marks up the prices on everything so that they make money on top of what it costs to ship via the post office. For example each stamp is marked up 10 cents, etc. It used to be that the cost for most shipments was only a few dollars over the regular/​post office/​USPS price and I was fine with that because of the convenience factor the close location and no lines provided. Then today I went in to ship two flat rate priority mail boxes — these are the flat rate boxes that are the same cost regardless of where they are shipped and weight. Postal Annex used to charge a few dollars over the advertised post office flat rate, again was fine with that. Then today the owner was working and he tried to charge me $ 15.00 for a $ 5.15 flat rate envelope. I asked what the deal was and he became flustered and said the flat rate prices had gone up a lot, which I knew they had not but he said he would «cut me a deal» and only charge me $ 7.00 so that he kept my business. Well he has lost my business for trying to over charge me, maybe he can get away with that with people who don’t do a lot of shipping. Not cool.