The Scooby Shack

Yes, I called for last minute boarding on NY Eve and left a message, but it would have been nice to get a call back at least saying they were full/​booked. You never know when your next call is going to be a long term, frequent customer.

I would give them more stars if I could! I LOVE them but more importantly my little Maltest/​Bichon named Mason loves them. This is the first time he’s been to a doggy day care that wasn’t in someone’s home. Mason was so nervous the first 2 ½ weeks he wouldn’t even get out of the car. I would carry him to the front door and then Phil would carry him in. Mason also had a little seizure in his first week which they expertly cared for him. Mason loves Nancy and she spends lots of time with him. Now Mason goes right and even has a little girlfriend :)

Scooby Shack is the best doggie daycare you could ask for. They love their dogs and there is always a «human» with the dogs in the rooms to make sure that the dogs keep playing and to hastily clean up accidents.
I’ve take my 1 yr old hyper pup to several other day-​care facilities in Portland and I’ve seen my pup get strangled by her collar, and been told «we don’t have a record of her here», among other problems. Scooby Shack does their best to remember every dog and their parents and are always willing to chat about how playful my dog was that day.
Great facility. Great owners. Good people. Good dogs.

Why I LOVE the Scooby Shack? The first time I walked in you could smell it was clean. They had rubberized flooring on the inside. Cots and couches for the dogs. Outside they had large toys and things to explore along with artificial grass. In the summer they put out small wading pools for the dogs to play in.
One staff member sometimes brings his guitar to play for the dogs and they love it:) One winter morning one of the female staff had given up her sweatshirt for a Dane whose owner had forgotten her coat. They lack an undercoat so can get cold easily. Virtually everyone there knows the dogs by name and greet them as they arrive.
You can view many pictures of the dogs playing on-​line. They play well together because they temperament test the dogs. I can see my moose playing with other Danes but also see her being looked up to by smaller dogs like a boxer:) It is a safe and happy environment. She stands up in the backseat blocks before we arrive knowing where we are going:)
They are very particular that all vaccines are current. It doesn’t matter who you are or how long you have gone there. They want the paperwork from the Vet!
The owners? I know them after 3 plus years of taking my Dane there. They are kind and caring of all the dogs. I will tell one story that is out of the norm. I needed to take my Dane for follow up x rays as we feared bone cancer and not just her arthritis. At 185 lbs she is just too big to get up on a table even with anesthesia. I convinced an equestrian vet to do standing x rays. But they asked if I could bring someone with me for fear she might over react to the horses. I am retired and live alone so wondered who I could ask.
I called Scooby Shack and asked Phil, one of the owners, if I could impose and have him come with me? He was the one person I trusted. He said sure. It went well and they said she was a perfect lady and welcome back anytime. But I have no idea how many doggie daycare owners would so go out of their way for one of their dogs!
I hope I have adequately summed it up why I think they are the best.
Judi V
Lake Oswego

I think I’m going to love this place! Took my new puppy (Shih Tzu/​Lhasa Apso mix) in for her 2^nd grooming since I’ve had her (1^st one was at a chain store). I was amazed at how beautiful the cut was. As a newbie, I didn’t think I would know a good cut from a bad, but the quality was so clear. Loved the environment too. I was invited into the grooming room where they answered all by questions and then provided information for things I didn’t know to ask. The personal attention and calm atmosphere seems like a good fit for a new puppy.

Love the Scooby Shack! My dog Rocco attends daycare and boards occasionally. The staff is very friendly, and knowledgeable. They clearly love all of our doggies! Their facility is always clean, and pricing is very reasonable. Please take the few negative reviews with a grain of salt, I have always had great comfort knowing Rocco had a safe, fun place to play. The staff at the Scooby Shack takes customer service and dog care to a new level! Highly recommended!

WARNING: «Do not use the trainer there, and do not board there. Two years ago we went on vacation and boarded our 10 month old puppy there for a week. When we came back, we were told that they were overcrowded so the trainer there had taken our dog to her house. Without our permission. This trainer uses shock collars to discipline dogs. Our dog was never the same. When we picked him up, he was aggressive, even towards us. We wrote a letter to the owner telling him about our dog and he never had the decency to respond. Of course, they can’t admit that shock collars will screw up your dog because they sell invisible fencing, which shocks your dog.
After two years of working with behaviorists and several trainers, we have to put our beloved dog down due to his aggression. If you love your dog, go elsewhere for training or boarding. No matter what they may tell you, shock collars will ruin your dog.

I gave Scooby Shack 5 chances, and after one or two, you’d think I would have learned. The staff, don’t get me wrong, is friendly and understanding. However my dog got kennel cough twice, both within 5 days after going to Scooby Shack (which was the only place he interacted with dogs during this timeframe), and I was told by the owner that he definitely didn’t get it from them.
So I paid two vet bills, then wanted to cancel the rest of his visits and she agreed to refund the cost of the remaining days to my credit card. Two months and several calls later, the owner was always out of the office or too busy. The one time I did get ahold of her, she promised to call me back in 10 minutes, and I never heard back and still no refund. Another month later, I called again, and AGAIN I was promised that I would receive my refund. Not a chance, because the owner was in the middle of moving residences and it wasn’t a convenient time. Seriously?
Sick of trying, I have finally given up. Sad, miserable dog with kennel cough & two vet bills + Scooby Shack’s unsanitary conditions & flaky ownership = highly HIGHLY UN-​RECOMMENDED.

HORRIBLE GROOMING EXPERIENCE!!!
I took my four month old Whoodle (Wheaton Terrier/​Poodle) to The Scooby Shack for her first grooming appointment two days ago. I have never had a dog that needed grooming before, so I went in before I made the appointment to ask about it. The lady who made my appointment assured me that I would be allowed to sit in the room during the grooming, and that the groomer would explain everything to me. She said «Marianne» had 30+ years of experience and would be happy to help us with our first grooming experience.
When I arrived for the grooming, Marianne said she was going to get coffee & that I could come pick up my dog in a couple hours. I told her that when I made the appointment I was told I could sit and watch and that she would go through things with me. She was obviously irritated with this, but obliged me.
My dog is four months old and all puppy! She is teething big time and likes to play. Needless to say, sitting on a grooming table with scissors coming at her was not her idea of fun. She tried to make a game out of it, and kept trying to grab the scissors or Marianne’s hand or anything that came close to her. Marianne told me that this was very bad behavior and I needed to be training my dog better. Then she would take my dog’s cheeks in her hands and squeeze them while looking her straight in the eye and in an abrasive tone bark «bad dog!’ to her. This went on for two hours before she was finally done! All she did was trim her face and feet and clean her ears. Besides being mean to my dog and demeaning to me, she took way too much hair off my dog and she looks horrible!
Today I called the owner, Tracy, to talk to her about my experience. Tracy said that I should never have been allowed in the grooming room with my dog in the first place. She apologized that they let me in there. She told me it is like leaving your kid at kindergarten and parents should not be allowed to stay. I told her that if Marianne was treating my dog so badly while I was sitting there, I wonder what she does when owners are not there! She said she would not even justify that with a comment, and she is sure that everyone in her establishment loves dogs and treats them well. She told me that if my dog continued her behavior, that her groomers would have ended up with stitches! This is absolutely absurd! I have two small children at home and we have had no problems with the dog hurting myself, my husband or my children. She is not an aggressive dog whatsoever! She is a four month old teething puppy! Any groomer that is worth their salt would know how to deal with a puppy! They are all «mouthy»!! And demeaning a dog and their owner is no way to get repeat business! And, I do have children in school and I am able to walk into their classrooms at any time and see how they are being treated. If you do not allow your customers to see how you are treating their animals, there is obviously a problem that they are trying to hide!
Yesterday I took my dog to «All Paws» in Hillsdale to talk to them about what happened. Julie sat on the floor with my dog and played with my dog and got along very well with her. She was horrified at the cut my dog had received and how my dog and myself were treated at The Scooby Shack. I will be taking my business to «All Paws» from now on. Julie someone who honestly loves dogs, takes the time to work with them. She obviously knows how to treat not only the dog but the people as well. I really hope that you do not take your dog to see Marianne at The Scooby Shack. It was one of the worst decisions I have ever made! I hope my dog does not remember this incident.

I brought my dog in for a doggy day care evaluation which they say is 2 hours. After drop off, I stepped into a meeting. When I got out, I had 3 messages from them on my phone saying he had been put in an isolation kennel right after I left because he has worms. I immediately ran to pick him up. I asked more when I got there… basically they found feces and saw worms in them but weren’t exactly sure if it was my dog or not. They assumed it was him because he was new. The one girl on the floor of 50 dogs seemed completely clueless! I thought to myself «I pick up his poop every day on walks and have never seen any worms!» but I bowed out gracefully. I took my dog to the vet with a fresh stool sample only to confirm that he did not have worms. I am a responsible pet owner with a beautiful friendly doodle. He never even had the chance to prove himself during their evaluation because he was kenneled for 2 hours. Never mind the vet bill and hassle of the visit! I never went back to prove them wrong… they didn’t deserve my business.

I love the Scooby Shack! My dog Milo has been going there since he was little and he loves it. Its clean and everyone there is so friendly and you can tell they truly love dogs. The owners are helpful and friendly everytime we go in. Milo is a much better dog because of the socialization he gets there. He goes to daycare and we also use it when we go out of town. He comes home exhausted and happy. If you have a dog, Scooby Shack is the place to be.

I LOVE LOVE LOVE the Scooby Shack. The employees there truly love dogs and they are very friendly and knowledgeable.
My pup is always very excited when we walk in the door and always so tired at the end of the day. I don’t trust any other daycare. I have a small 13 lb dog and I love that they separate the big from small for a few hours of the day so they can play.
The prices are reasonable and the facility is very clean. They make drop off so easy, you walk in, they know your dog instantly by name and you’re out the door in less than 1 minute.
I hope they get a doggy cam soon :)

I LOVE the Shack! Our little guy, Dex, has been going for daycare since he was 2 months old & for every vacation we’ve gone on in the last year (4 & counting) he has stayed with them. The thought of taking him anywhere else makes me nervous because they do such a great job with him that I can’t imagine another business being a better fit. We love Phil & Tracey (the owners) & the entire Scooby crew :)

I love the Scooby Shack. Boscoe loves the Scooby Shack.
This has become my first choice for doggy daycare, as it is located across the street from my employer. It is so unbelievably easy to drop and pick him up.
I truly love the staff here. They are fantastic. The facility is very nice, and my dog is well taken care of, for boarding and day care.
They also offer pet training, grooming, and Invisible Fence. The prices are very reasonable.
I now have several of my co-​workers taking their pets here. We now ask each other when the other one is bringing their dog to the Scooby Shack. Its great.
You must check this place out if you get the opportunity. Its truly a well run facility and I can relax every time I leave my «baby» here. I know he is in good hands and getting lots of love.