Everett Clinic-Lake Stevens

I am a RN so I tend to be extra critical of other healthcare professionals. Yesterday the doctor was particularly exceptional at the walk in clinic. Andrew Richter, MD had an amazing bedside manner. He was patient. He sat down to talk to my husband and I eye to eye. He was thorough, intelligent, respectful, and kind. So much so I looked him up later to see if he is a family practice Dr accepting new patients to have him as my PCP, but sadly he only does urgent care.
The RN was also wonderful, I forget his name. At the end of my visit he asked for feedback on how he did which I thought was wonderful for him to show that he cared about our encounter and about self improvement.

Pathetic.
Walk-​in «No Wait» turned into 2 hrs. Then left with a prescription to a business that doesn’t offer the care I was prescribed for. Very frustrating!

Was told the doctor on his way. One hour later, we were still waiting. Smdh! Horrible service. SMFH! Shame shame.

I used to love this clinic a couple years ago and it has so gone downhill, especially with the change of physicians. Walk-​in clinic Drs and nurses do not care for their patients and treat them as if they are stupid. I am a quiet and amiable patient. I give no reason for any poor attitude from the Dr (even if I did, I would still deserve quality care). Last appointment, physician talked over me multiple times, while staring solely at the computer. She treated me as if I were making up my symptoms. She berated me over my choice of birth control, even though I am married and it was not why I was being seen. Heard RN and Dr in the hallway speaking badly about patients, including myself, stating I was exaggerating my symptoms in order to be served faster. Total BS. Dr and RN completely ignored my concerns and my requests.
I had returned to this clinic, against my better judgement. The last time I went, it was a different physician. She was nicer, but literally forgot about me and left me there after closing. Lights were closed, doors were locked, and my husband was completely freaked out as to where I was. I was able to get out because the Dr and a lab person was still in the building. They apologized profusely, but it is absolutely awful.
Finally, we took our child to a pediatrician there. He did not listen properly to our concern or provide a good care plan to figure out my child’s situation. My husband was with our child at the visit and received a lecture about making sure not to «whoop» our child. We don’t and we are not sure where he would get that from or why he would assume that and why he would bring it up when it is not related to the visit. It was our first visit with that Dr, my husband is an utterly kind and gentle man, which is obvious when first meeting him. My husband was completely offended and questioned if such an assumption was due to his race, especially because the phrase «give him a whoopin» was used.
One redeeming factor is the lab staff. They are efficient and kind.

I called to schedule an appointment for a vaccination. I was told over the phone that i could receive this through the walk in clinic. When i walked in, the receptionist informed me i could not do this that i would need to make an appointment. When i asked to make an appointment she seemed irritated and told
me it could cost up to 240 dollars. She never asked me if i had insurance, which i did. I didn’t feel as if i was being treated as a person, i felt like an inconvenience. I don’t feel that money should be an issue when treating patients. There is always a way. Insurance, payment plans, ect. This clinic doesn’t seem to look at the person but rather at the money they can make from them.

I came here when I had pneumonia, I was in desperate need of antibiotics and something to ease the pain. The location is very convenient since I live around 10 minutes away. The wait time wasn’t to long, there were around 4 people ahead of me. The staff was very pleasant, and the doctor was very friendly and informative. I was out of there in no time. Great clinic! Only thing is they couldn’t fax my prescription to my pharmacy but since it’s next door I had no issue getting my antibiotics the same day. No complaints here I was treated like a valued patient and the problem was resolved! I hope I don’t have to return but if the situation calls for it I’ll happily return to this everett clinic location.

We have been to this clinic several times for various reasons health issues. It is very convenient to our house, but that is where to good part stops. They have kept us waiting 2 plus hours in the past. While the doctors are pleasant enough they seem frustrated by the long wait times. We once went to the Everett clinic in Mukilteo because I am allergic to bee stings and I got stung while on a family outing. They straight up refused to see me because I didn’t have my insurance on me. Nevermind that I had a credit card and could pay out of pocket. This last visit to the Lake Stevens one takes the cake. The whole family is suffering from an infestation and we all went in to get the proper meds for it. They only filled two of the prescriptions. When my husband called to get it filled they claimed to have called it into the wrong pharmacy, but that pharmacy had no record of them calling it in. We had to try 2 more times to get it sent to the right pharmacy and get it filled. When we got home and were getting ready to put it on my husband thankfully read the ingredients and saw that it contained an ingredient that I am extremely allergic to. This information is in my health records at the Everett Clinic. The doctor, if she or her staff had bothered to read my chart, should have known this. I could have been in extreme discomfort and needed another hospital visit because of this error. DO NOT GO TO THE EVERETT CLINIC if you value service and your health.

When you come to this clinic you never know what your going to walk in to. There is one lady at the front desk in particular who is very snarky and doesn’t seem to like her job very much. I have maybe had her be nice once, the rest of the time she was very short and rude. The younger gals are much nicer and happier. On one occasion when I made an appointment for my son’s shots, I was told that he wasn’t due for an appointment yet even though his doctor told me to schedule it. Low and behold that put my son behind on his shots and he had to have more appointments to try and get caught up. The last time I went was the last straw. My son’s now ex pediatrician Dr. Jacobs is awful. If you don’t agree with him he belittles you and treats you like your stupid. He went as far as to tell me I want my son to suffer because I don’t agree with giving him all the optional vaccinations. From the time my son first started seeing him he has treated me poorly. He doesn’t have to agree with my choices, but he does have to respect me! After that appointment I immediately found my son a new doctor and filed a complaint. The complaint will probably go no where, but I feel better at least knowing I did something. I say for the basic immediate need to see a doctor, this place will do. But stay away from that doctor! Your sanity with thank you.

I took my son here for his first year. I found the doctor to not be interested in dialoging with me. He seemed to have outdated information from many years ago. When I tried to discuss things with him, he was patronizing and demeaning. I was not trying to argue with him, just wanting a discussion. I discovered recently, after switching to another clinic that I LOVE. That he did not correctly schedule the well child visits and used up the standard number of visits for the first two years in the first year. I know Ultimately it is my responsibility to check the interval, but I assumed the doctor recommended scheduling would be keeping with what is common. I unfortunately had to pay out of pocket for 15 month and will not be able to go to 18. If I was still at EC I would take this up with them, but since I have changed I just have to pay. Don’t go to EC for personalized care.