GoWireless Verizon Premium Retailer

Do not use this store… deal with Verizon direct. I wa totally mislead and overbilled.

I had a great time in the store — got a new phone great service. The problem I have is my bill have jumped a significant amount and I was informed it would not change as most of it would be offset by the new deals. This is not the first time that a verizon store has misinformed me and my bill has increased. I asked the rep multiple times if my bill would stay the same and it was assured to me that it wouldn’t. Well — my bill did increase and I am two days past the return point and nothing (according to the
chat rep) can be done.

Brandon really went out of the way for us! Answered all the questions before I even thought to ask them. I’ll stay with the Lake Stevens store from here on. THANKS!

Well, lets start by saying that Verizon in general SUCKS. Its customer service 611 service SUCKS. The reps you will get if you call in to Technical Support and try to get answers/​help SUCK. I have had Verizon for over 3 years and have YET to get an intelligent person on the phone. And living in Granite Falls, the signal SUCKS. I have to have a Network Extender just to be able to get calls at my residence… and ¾ of the time IT doesn’t work… So…with that in mind realize that I am a pissed off frustrated desperate person by the time I drive the 15 miles to town to go in to the Verizon subcontractor store here in Lake Stevens…
Thankfully, that is where the sucking STOPS!
LAKE STEVENS VERIZON RESALER STORE REPS ROCK!!! I have NEVER BEEN DISAPPOINTED BY THEM. I wish I got the names of the people I’ve dealt with… I need to start doing that — one was a guy, one was a 30 year old or so woman, one was a very young woman. ALL were very helpful and knew their stuff! You’d think I’d learn to not try to call Verizon — to just get in the car and make the drive. But… well, anyway, this is a big SHOUT OUT to the quality of the people at the Verizon Store in LAKE STEVENS… too bad they don’t work for Corporate Verizon!
(P.S…let us not confuse the Lake Steven’s staff with the Snohomish staff or the Marysville Staff. In my experiences with those facilities I have not met anyone who possesses more than the collective intellect of a gnat.)