I had an area rug that, from time to time, my pooch seemed to think was his personal«pee patch.» Despite my best efforts with a rented Rug Doctor, it still smelled of urine and was really bothering us. Eric and his brother at NW Green Clean were champion in terms of quality and service(his brother even returned my initial call while he was on vacation in Mexico!!). When all was said and done, they ended up giving my rug a «bath» multiple times in order to clean it to their satisfaction – not just mine! And they kept in touch via phone and email to give me frequent updates. Eric also cleaned my stair and landing rugs and they’ve never looked – or felt – so good. It was one of those rare times when I actually felt good writing my check. Great job, guys!