Lisa with Quilty Pleasures NW is pleasant and helpful. Her quality of work is fine and she has lots and lots of long arm patterns to choose from. And she has the added benefit of picking up and delivering my quilt top to me, which I like. But be prepared to wait a LONG time to get your quilt back. The quality of her work is fine, but if you want your quilt returned in a timely manner, I would suggest going elsewhere.