Passions and Nails Spa

Poor business poor service bad attitude they need to learn clients services come first

Diana is amazing. Efficient, attention to detail. She only works weekends, so hurry in! Mani and pedi look amazing. Much better than last round. Thanks Diana!

The staff is very welcoming and family oriented. It is clean and a great place to go to get your nails done.

Awful!!! Left and went to another salon to try and fix the nightmare of nails! I have never had such a horrible set of nails! The girl cut me more times than I can count! I left unfinished and very unhappy. The sides of my real nail was exposed. Live and learn never going back. They didn’t seem to care that I was unhappy they were more worried about leaving for the day!

I’ve been to this nail salon before and I was in the area, so I stopped in to get a manicure and pedicure done. The last two times I didn’t have any issues with them and it’s a beautiful and clean salon. Yesterday was either a full moon or not a good start for some of the manicurists that were working. When I walked in, I was told it was going to be a 10 minute wait by a staff member.
There was at least 8 people taking care of customers. I get it, but when I see on that is waiting for a customer that has an appointment 20 minutes later, why not have them start on a customer that is waiting in the lobby and have another person finish? She asked me to come over and she would start on me, but she was told no by two other staff members because she had an appointment with another customer. Grrrr… she just sat there and looked out the window while sipping on her coffee.
It was now at the 15 minute mark and there was three people that came in after me and one was taken to get her nails done. Then the guy at the receptionist desk said to the lady next to me that it won’t be long. I raised my hand and asked how much longer it would be. He asked me if I signed in and I said that I didn’t realized that I needed to after I was told that it was going to be a 10 minute wait after I walked in. He then said it will be a few more minutes and proceeded to avoided me. Another 5 minutes passed and there was someone that came out to give me a manicure and pedicure.
The guy did an amazing job on my nails and he did it within an hour. I verified with two staff members in there how much it was going to be and they said 25 dollars. When I went to pay, the guy who took my money said that I was all done. He wasn’t joking at first and then he started laughing. I don’t know how many he has pulled this one on, but he’s absolutely crazy for thinking I was going to give a $ 15 tip for a manicure and pedicure. He proceeded to give me 13 dollars back. I mentioned that I thought it was 25 bucks and he said it’s $ 27. The price list was on the desk and I was not happy about that. Written always prevails over verbal and I didn’t complain about it.
The place was busy and it was not a good manner by the staff. I honestly was going to get up and walk out of there because how poorly the professionalism was by some of the staff members in there. When I’m told a different price to begin with and I still verified it with another staff member to make sure, it goes to show me that the staff are not knowledgeable about how much services cost or they just don’t give a crap. After reading the prior reviews, I see that other people have the same opinion. It’s a shame that this happened and I don’t plan to return.

Not a good job at all. Not professionals at this place. I think the guys name was kenny. he looked like he owns the place. He was on really rush and he hurt me by cutting me on the side of my nail.$ 35 for
nails was thick and then thin and with bubbles… horrible!!! i didnt know why i tipped him

My mom has been coming here for a while to get acrylics. While I was in town, I decided to go with her to her appointment and see if they could fit me in. They say they take walk ins, but when I told them I wanted shellac they, they said that they didn’t have anyone available for a couple of hours. This was when they first opened on Saturday, so I decided to make an appointment for Monday mid-​morning.
When I got there, I still had to wait for a few minutes. They have a great selection of colors for shellac, but when i told the guy which one I wanted, he said they were out of that color, so i had to pick out something else– what do you know… they didn’t have that one either. So finally, after 2 tries, they had my 3^rd choice in stock. I’ve had some bad manicures, where they have left me bleeding, so I was very happy to find that they guy was gentle and didn’t pick so much that I ended up hurting– but, with that said, he barely even touched my cuticles! It’s only been a week and I feel like I need to get them cut. My shellac has also chipped on a couple of fingers and is lifting on one thumb. Typically, this type of manicure lasts for at least 2 weeks for me, and I already feel like I need to take the color off.
I’m a little disappointed, and i know my mom really likes this place. She sees the same girl every time, so maybe that is the key. unfortunately, I didn’t have the same experience she seems to have.

Made an appointment for a regular mani with Vivi, which was 2 days later because she was booked. Gal calls me in the morning to let me know Vivi only does acrylics, so I need to book with another person. Asked them for a recommendation, they mention Kim and Allison. I was annoyed and said I’ll call back. Well Kim’s no longer there so I made the appt w Allison for 1:30. I get there and wait around, I see Allison finishing a pedi and taking her time to chat. I asked whether she knew I was her 1:30 appt since it was now 1:50. She had no idea I was there for her… no one bothered to tell her. Very unimpressed, she cut too deep on the cuticle. I didn’t bleed but it was red and sore. Polish was a bit sloppy. Terrible customer service.

The worse place in America when we went in my fiancé asked about liners and they stated that liners were for the newer model chairs our feet look worser then when we went it DON’T GO BAD EXPERIENCE

Just left there after getting the worst pedicure of my life — seriously my cuticles are bleeding. I waited a half hour because the man who works at the front desk thought I wanted a mani/​pedi, which is crazy because it’s pretty obvious that I have acrylics that they know because I have been getting fills regularly there for years. When I finally get back in the pedi room, the soaking tub looked icky and then the tech filled it with barely warm, almost cool water. I asked if it could be warmer and got no reply — just a blank stare. Half way through the chilly pedi she decides that my big toes have ingrown nails (which have never hurt or bothered me in any way) and starts jabbing in there to remove the skin. OMG — the pain was unbelievable! I told her it hurt and she just kept at it — all the while talking to the employee at the next chair about how they alleviate pain like dentists do but don’t get paid for it! What the heck lady, my feet were pain free until you came along. She tried multiple times to upsell me on paraffin wax treatments (like i want this person applying hot wax to my feet!) and finished with a sloppy polish job. What a waste of $ 20 — and too be honest, I’d gladly pay double that for a great pedicure. All in all it was so amazingly un-​relaxing and so painful that I know, even though the location is convenient, I will never go back there again.
This salon seems to have really gone downhill since they moved to the other side of the shopping plaza. The owners seem cocky and disinterested and Mr Zero Personality Front Desk/​Appointment Taker are real turn offs. There are a dozen decent nail salons in the area — I suggest you choose one instead of this place — my bleeding feet sure wish I had.
By the way, Unilocal required me to choose at least one star — I wish I could choose negative 5 stars.

I was going there forever in a day to the same girl until she left on maternity leave then I started with another lady who always ran late. I made appointments and was ALWAYS on time until one day I was running 15 min late and I called and they said it was okay to come down. When I got there my nail lady decided to take a walk-​in perhaps scared I wasn’t going to show at all and lose out on a tip. The young girl at the desk said in front of everyone more or less too bad because your late and I was pissed. I said even louder in front of everyone «I called if you didn’t want me to come you should have said so I stopped at the bank and everything» (they only take cash tips) at this point my nail lady rushed over and told the girl she would take me then proceeded to tell me about the walk-​in who was a lady with diabetes and she felt bad. I was so mad I was shaking. They staff was nice in the beginning but I find the owner to be somewhat rude and cocky now and his dad (the old guy) cut my cuticle and made me bleed one time but I didn’t say anything. I will not go back.