The Tile Shop

So disappointed. Went there and discussed my very first tile project. Salesperson was great (I thought), and helped me order tile. He knew my measurements, but said let’s order extra because whatever you don’t use, you can «return it». Return it? Great!!! In hind site, I bet he hit his volume bonus. Amazingly, my project was awesome. Horribly, the «extra» was not returnable because the return policy expired, which he never disclosed. He tried to argue with me that he «always» tells everyone the return policy. Then, the very next statement was «I deal with this often» (people trying to return tile after return policy expires). Question: How is it that you «often» deal with people trying to return product AFTER the return policy IF you ALWAYS tell them? He also questioned why would this project take so long? I’m not sure, should I have apologized for not working faster? I won’t return. PS… I advise NEVER do what a salesperson suggests.

This is purely a review for the manager we encountered on our brief stop into the store.
My 7 year old son had been playing at the Treehouse next door and was feeling overwhelmed and upset by all the noise, so we took a walk outside to calm down. As we passed the tile shop, he asked if we could go in and look around. Reluctantly, I said yes, thinking the management might be aggravated that I was only there to kill some time with a little kid.
A manager greeted us right as we walked in and was as friendly as could be. I explained that we were just stopping in to take a break from all the activity next door, and he encouraged us to take as much time as we needed and enjoy the store. My son actually loved looking at all the model rooms and imagining what might look nice in our house! Then, on the way out, the same manager asked if we had a good time (yes!) and offered my son some catalogues to look at for later, which he was super stoked about!
This could have been a total disaster, but the manager made it a really nice experience for us both. Not sure when we we’ll be in the market for tile, but I will totally come back here if we ever are! Thanks for making it such a nice experience.

Our contractor told us to ask for Emily to help us pick out tile for three bathrooms and showers, the kitchen, and the front entryway. She was FABULOUS! My husband and I do not have a knack for design and needed a lot of help. Emily took us around the show room to get a feel for what we liked and disliked. Once we would find something, she would grab things to match like a pro. We are excited to see the finished product!

Lovely in-​store installations. Good selection of natural stone and glass mosaic. Less so for porcelain/​ceramic choices. On the plus side, they sell as open stock, so you can buy by the piece rather than needing to round up to the next carton.