TIB Mortgage

Customer service was terse and inflexible. What I would call non-​customer service. I tried to get a mortgage payoff statement on my deceased mothers home. I faxed them the Death Certificate and the Letter Testamentary. The directions in the fax included my email address and asked that they forward the letter to my email address. They repeatedly refused to send the letter via email. I explained that I did not have an inbound fax number. They still refused to honor the written request.
All of this occurred over repeated phone calls for two days. I finally said if I get a fax number to the independent living community where the executor lives will you fax it their? They said yes. So the letter was faxed to a number not owned by the executor or the property owner because that was «secure» but an email address owned by the executor was not «secure.» I explained the Pretzel logic and TIB did not care.