Michaels

I just moved to Lakeland and I’ve been to this store everyday the past three days. This city must love arts and crafts, there’s always a line… which isn’t a bad thing. they get the line going pretty quickly.
This last visit I mentioned they didn’t have the paper I needed and I had to buy a bulk pack with other paper I didn’t need, they immediately gave me a coupon which saved me tons of money! So appreciative of that. The customer service is great, I will def be back!

My niece had her birthday party at this location. She turned 8 years old. What a great idea! The kids did arts and crafts and were able to bring the things they made home with them. They really enjoyed it. The store should advertise this more. It’s also convenient for the parents if they are dropping the kids off to the party. They can shop in the store or go next door to TJ Max and come back. You may want to look into this but I think all you have to do is bring the cake, drinks, snacks and decorations. They handle the activities for the kids. Great location.

The customer service at this location was definitely lacking. We were trying to find some supplies for a wedding centerpiece and walked around in circles looking for items, with no help offered.
Also, one of the workers was stocking out of a shopping cart and literally blocked the exit to an aisle we were in as we were trying to get out. Instead of getting annoyed with her I just walked around the other way, but that shouldn’t have happened.
At checkout my fiancé asked if they had a miniature section with normal items, instead of just the seasonal ones they had. She seemed very confused and said «well we have a sticker aisle».
She rang up my purchases and asked if I wanted them in the same bag, and I said that was fine, but she just stared at me like I had three heads. I repeated that’s fine, and she looked at me dumbfounded with my receipt. I just took it and said thank you. I’m not really sure what that was about.

I couldn’t agree more with the other reviews.
The customer service here ALWAYS leaves something to be desired. You can never find help when you need it, and when you do it is rarely helpful. A curt response or a point in the general direction of the item you need is all you’ll get.
If you can get past the exceedingly poor customer service, Michael’s Crafts is great! They have everything you would need for crafting and hobbies, sans fabric and sewing tools.
This store is fairly well organized, clean, and easy to get around in — it’s not always perfect, but what store is.
They do offer great coupons in their mailer or online, and I believe you can use a coupon off of your smart phone, too.
Hobby Lobby was already mentioned in another review, so I’ll comment. Hobby Lobby is an absolutely fantastic craft, hobby, and home décor store, but Michael’s location is much more convenient for me, so I go here. I make sure I know exactly what I’m looking for before heading in due to the poor customer service, but they really do have everything I need.

I’m with Deke on this one. If you know what you want, require no assistance, and have the patience of a saint to sift through crammed shelves, well then please give me your number because I want you to shop for me from now on…
You’ll likely find what you need here, eventually. The buy one-​get one photo frame sales typically bring me back, but do check the corners of your frames carefully prior to purchasing. You’re not saving any money if you have to keep driving back for exchanges.

This store is crammed full of everything you need for ANY craft. Tremendous selection should make it 5 star. It’s not getting more stars because it has trouble with the «help». You can’t find them. Or when you do, they are not friendly. The paper has coupons for getting one item at half price (often) but there are items it discludes in the fine print – like anything on sale, books, or mats. The picture frame people generally do a fantastic job – except my last purchase, a custom mat, wound up taking five round trips to get it cut right. ($ 15 in gas for a $ 14 mat.) High traffic store. They have a craft «lesson» room, but I’ve never seen it used or any classes posted. Unfriendly register clerks are bad PR – and a regular occurrence (a sign of bad management).
4÷4÷11. Same opinion as original. I walk out of this store due to long lines at register more than any other store in Lakeland. :(
12÷18÷11. I moved it to 3 stars. I really do like the merchandise better than the new Hobby Lobby. It has everything I have ever needed in crafts.