Target

I for the most part love this Target. It’s right next to my house and so I frequent the store very often. 2 things I’ve consistently noticed in a negative way over the past few years are 1) the unnecessarily long check-​out lines and 2) the insanely large parking lot which is creepy/​seedy, especially at night. It’s a pet peeve of mine to be standing in a checkout line with 10 customers in it while employees just mill about, not jumping in to assist. And always get walked to your cars, people! It’s just good sense.

Best and cleanest Target around! Friendly cashiers and the ladies on the pharmacy are fantastic! Most of the time there are enough registers open. They have well stocked isles and a great selection of just about everything. I actually do most of my grocery shopping here. I love that they give back to the community and allow you to help support your local school with your purchases with the red card. Great pharmacy rewards program. Love the 5% cash back for Red Card and 5% pharmacy rewards plus the .05 credit for bringing your own bass. They are environmentally friendly with recycle bins up front and the bag credits.

It’s no secret Target is my favorite retailer. I firmly believe they are number one with overall experience. That being said, today I had THE best experience. Usually I’m not «chatted up» by the cashier any more than the respectful jargon they use. Today, Ann at the Target South Lakeland store, was a breathe of fresh air! She loves where she works and it’s obvious. She supports the business she works for to the fullest. She asked if I would be using my Target red card to save, my response was «Of course, and my 20% off coupon from Black Friday!» She told me a short story about her experience using the coupon as she rang me up, and then told me about the CartWheel app. She reminded me that if I shop at Target enough I should use the discounts they offer, and she’s right! Thank you Ann for being a wonderful Team Member and thank you Target for offering a great shopping experience!

Customer service is nonexistent at this Target. For the past seven trips the first words any cashier said to me at checkout was the amount I owed. Three of them were so busy chewing gum I was surprised they could speak at all. Is it so hard to say «Hello?»
Floor staff will not move if they are stocking on truck days — just plan to go around them. I had one experience when one stocker said «Here comes a guest» and nobody moved at all. If they’re not busy stocking shelves, though, they’ll usually move out of your way as you approach. If I stop one and ask a question, they’ll often provide an answer, but it may not be correct.
Big exception is the pharmacy staff. They’ve been wonderful. Too bad the rest of the store sucks so bad I’ve transferred all my prescriptions to the Publix on the other side of the strip mall.
I used to like Target, but this store has soured me on the chain now. Seriously, for the same level of «service» I can go to Wal-​Mart and get lower prices.
Yes, I’ve talked to management about this customer service issue, but they didn’t seem to care. A culture of customer service starts with the store manager and works down through the staff until it reaches the floor. This store manager either doesn’t care or is ineffective at getting the message to stick.
The Target on US 98 near GFS is still nice to shop, though, so I haven’t given up on Target entirely.

It’s not a newer, more up to date Target like I’m used to. I only shop at this particular Target if I have to. It’s almost 30 mins from where I live (but still closer than any other Target near me). I would prefer to drive to the one across from Lakeland Square Mall to be honest. The only plus to this Target is the location. It’s near good shopping, restaurants and the Parkway. I’ve never really had to deal with the staff their, other than the cashiers, which seems like typical retail staff. If you’re reading Target Corporation, Winter Haven needs a Target! And this Target needs a face lift!

Fine, large store with good variety and good prices. Parking lot costs them a star – it is horrendous – plan on a healthy walk. (another star taken for invisible clerks on floor). This Target is convenient to Polk Parkway, Lakeside Village, gas station, good eats.
BUT. I bought a $ 10 gift item which needed returning and misplaced my receipt. They gave me a $ 5 store credit, saying «it was on sale at one point so we only give the sale price back. I lost 50 cents on the dollar. My word was not good enough for them. The $ 10 price tag was still on it. (I can see if they had record of me having multiple returns.) Their judgment will cost them thousands of dollars in sales from my family. That’s just not good business. It also costs them all the stars I could take. I’ll go out of my way to shop elsewhere.

Based on my Target shopping in various cities, I can confirm that this is a rather typical Target. Not an outlier in the Target universe. Target.