The Home Depot

Veterans Beware! My husband, who is a Vietnam era Navy veteran, and I went to this Home Depot today to purchase some items we needed. At checkout, my husband handed the cashier his veterans ID card so we could take advantage of Home Depot’s 10% veterans discount, as he has done many times before. Today, the cashier said Home Depot won’t accept a veterans ID card unless the words «service connected» are on the card located underneath the veterans picture. The cashier went as far as showing us a blow up of a sample veterans ID card that shows the employees what to look for. Any veteran is «service connected» if they’ve served in the military. Veteran ID cards are not handed out lightly. A veteran must physically go to the Veterans Administration (VA) in order to get this card. Because my husband had come across this situation before at another Home Depot in Tennessee who refused to honor his veterans ID card because it didn’t say «service connected», he went back to the VA in August 2015 to have his card updated. Again, his ID card does not say «service connected». Why is Home Depot making this so difficult for veterans who have honorably served our country? We never have a problem at Lowe’s, so guess where we’ll be shopping going forward?
On another note, Home Depot is notorious for dismissing women customers. I have frequented Home Depot many times for my own projects only to be ignored or treated with less enthusiasm than what men receive. And this is how they treat their women employees as well since I only ever see women employees at the cash register and not on the floor.

I have been to this Home Depot about 15 times since moving to Lakeland. I have had some great experiences and some not so great experiences.
I went to look for an air filter that was 20×25×2. I assumed they had it because they have a whole wall of air filters. They only carry 20×25×1, so I had to purchase that one for now and wait for the correct one to come on the mail from
. To the stores credit, the website did state that it was not carried in the store, just would have been nice for them to have a box, lol.
I went another time to look for grout sealer for my tile floor. I was new to the homeowners responsibilities and had to make sure I was doing things right. I found the aisle with the sealer, but did not know which one to choose or the quantity I would need for my house. I asked for assistance from an employee walking by. That employee stated she would get the «grout and tile specialist» over to help me. I waited about 5 minutes and a female employee came over. I explained what I needed and the square footage of my home. She just looked at the shelves and said any of them would work. She then pulled each one down while staring at them in confusion. She then pointed to the only 3 that were actually grout sealers and said they are good. I started to get frustrated because there was a large price difference. I asked about the small, medium, or large container for the size. She said that it was my choice. I finally just said thank you and just bought the large expensive one for close to $ 100. Needless to say, I sealed my grout and have 80% of the bottle left now. I went back a week later and saw she was a multi award winning associate and has been there for over 2.5 years. I hope those were not for tile or grout knowledge.
Another time I went to buy about 15 sets of blinds for my house. I gave the associate all my measurements and he started to stack my blinds up by the machine at an extremely slow pace. He then did not know how to turn the machine on or how to operate it. He then admitted to me after 10 minutes of trying that he was new to the department. He called over another associate who started helping him and showed him what to do, but was doing it on every blind while watching and coaching him through it. I understand OJT, but on 15 blinds with the same customer just standing there? I was waiting for over 40 minutes and decided to cut my order in half and come back at a different time. Thankfully a more experienced associate was there the 2^nd time and got me in and out.

my brother and i went to this location to purchase a grill. we found the one we wanted , the sales guy came over to help , really nice gentleman, they happen to b out of the grill we wanted, he said hold on .when he came back he said what he will do is give us 39 dollars off this other grill .we decided to get a more expensive grill he said if we wanted to do that he would take off 50 dollars wow we did that great day to b a man lol

This used to be «our» Home Depot before one was built closer to us. We spent countless hours here picking up stuff for our home. Now we only shop here when we are in the ‘hood. Today we found what we needed and were on our way quickly. The place was not busy at all, either because of the economy or because Sunday was drawing to a close and the weekend warriors had come and gone. A decent store, although not as large as the southside HD or the Lakeland Lowe’s. The two employees we spoke with were friendly and helpful.