Sutter Lakeside Hospital

have this hospital a second chance and this time I waited 5 hours in pain with the exscuse from the registers nurse telling me we only have one dr. you have to be patient. at that point I got up had them take the i.v. out and went to saint Helena hospital in clearlake where there fast and efficient don’t waste your time with this facility.

I was visiting my daughter in Lakeport, and suddenly needed help. I could not have been luckier! I was seen almost immediately, and Dr Serrahn and the whole ER team have my heart-​felt appreciation for their kindness and most thorough care. If I get sick in Lake County again (no!) this is where I’ll be found. Kind, competent, respectful, sympathetic, first class!

I was up visiting family in the area and managed to trip and gash open my chin when I tripped over the doorjam holding my dinner plate. Graceful, I know. Once we stopped the bleeding (and it was was gusher!) we could see that I had a deep cut right under my lower lip that gaped open and was almost all the way through to my gums. The plate shards must have sliced me open.
A stitch or two was definately needed, so off we went to Lakeside, about a 40 minute drive from my family’s place. We arrive at 7:15pm on a Thursday night. We left at 12:30am, without having received treatment. I guess I shouldn’t have changed my gruesome bloody shirt before going? A guy who had been punch in the eye came in bleeding and waited about 30 minutes and was treated even though I had been sitting there with a facial laceration oozing blood for 4 hours at that point. The intake person said they only had 1 doctor on duty. We left after having waited over 5 hours, no treatment, no inspections of cut, just the triage questionaire.
Total time spent including driving: 6.5 hours
We went back home, butterfly bandaged the cut, slept until 6:30am, then drove to Kaiser Santa Rosa. No waiting, seen promptly. The gash was already staying closed due to time and the butterfly bandage, so Kaiser didn’t want to reopen it to flush and stitch, which seemed fine to me. They just added a drop of glue and some steri-​strips and off I went.
Total time spent including driving and treatment: 3.5 hours.
Fast forward a week, the cut has healed nicely, the scar shouldn’t be too bad. But now I have bits of ceramic plate schrapnel, like sharp grains of sand, working their way into my mouth since the wound wasn’t flushed promptly at Lakeside and it was too late to do so the next morning at Kaiser.
Moral of the story: if it’s bad enough call an ambulance. If it can wait an hour or two then drive to Santa Rosa area hospitals.

Being as my primary care is the family clinic I used the ER here when I needed to. I don’t feel I received the care I needed or deserved. I will make the hour drive to ukiah next time even if I’m missing a limb.

Worst experience. Nurse I had is great at not making eye contact and having the doctor kick you out of the E.R. Before your stable enough to leave. Worst experience. Will not be going to the Sutter emergency room again.

Went to the ER yesterday all was good but the ultrasound tech. She was very judgmental and rude which I couldn’t take as it was already a traumatic experience for me.

Unless you come by ambulance, you don’t get proper care!
Healthy over all 60 yr old woman (very active).
Arrived at Sutter lakeside in Lakeport about 4:15pm on the date of 1÷26÷2015. I had had a chiropractic adjustment earlier in the day and felt wonderful! All of a sudden i was in excruciating sharp stabbing/​burning with horrible aching pain! Down my left side of my neck, along the ridge of the shoulder migrating down in to my wrist. I had to wait 2 hours pacing the halls with excruciating pain/​crying. Finally saw Triage. They panicked and put me on an EKG. if I was having a heart attack I would have been dead by this time! Another hour goes by (6:45 pm) and «Dr. Isis» gives a shot of 5mg valium. and 1000mg of Motrin and a small flexerill thrown in. Really? In the meantime my blood pressure was sky high PAIN IS INCREASING! High number was well over 240!!! Due to the pain level. next time she came in (approx 7:45pm)she ASKED ME WHAT I THOUGHT WOULD TAKE CARE OF THE PAIN??? OMG horrible. I said «I don’t know how about morphine»? 2 more hours go by (10:10pm) and I got a 4mg of morphine. again not enough to do anything, least of all this excruciating pain. about 10 minutes later she comes in and she is releasing me cause there is nothing they can do for me! My blood pressure is off the charts and I am in horrible pain! And now the hospitals can not give you meds to take home! THEY SHOULD HAVE KEPT ME! The hospital did NO tests or x-​rays or MRI’s/Ct Scans, NOTHING! So I went home in so much pain and was unable to take a pain pill till the next day at 11am when my husband got them at the pharmacy. I could have stroked out during the night! I had no pain meds or blood pressure meds to bring down blood pressure!
So on Thursday I notice my left arm isn’t working very well and pretty much not at all (paralyzed shoulder to wrist). well now I am scared to death I am having a stroke on top of whatever else is going on. I called my daughter and she says: MOM GET TO THE EMERGENCY ROOM NOW! An come to SANTA ROSA, CA at ST. Josephs Memorial. They were waiting for me when I got there… took me in and treated me with respect and I felt like a Queen. no problem gave me some great pain meds (pain free first time in days) Memorial did an ekg and had me scheduled for MRI. Disks severely ruptured in my neck were 3&4 and 5&6.squishing the C-​5 Root nerve! no wonder I was in so much pain. Now diagnosed with C-​5Palsy, paralyzed left arm!

My father has been a frequent patient at Sutter Lakeside Hospital in Lakeport CA. I think the care he receives from the nurses is wonderful. I have no problem with the doctors either except that there is NO GASTROENTEROLOGIST on staff at this hospital. If your father is bleeding internally somewhere and they don’t fix it the first time drive the extra miles and go somewhere where they have a board certified gastroenterologist.

We happened to be in Lakeport for a weekend, enjoying the beautiful scenery when one of us had an accident. We were in the ER waiting for a little more than a hour, which isn’t too bad given that I sometimes wait for my regular doctor for ~30 minutes with an appointment.
Everyone was extremely sympathetic, friendly and knowledgable!
An example of friendliness — While I was waiting, I got cold and a nurse brought over a blanket that had been HEATED. He said he was there to serve. When does a hospital staff member ever say that? We joked that if we ever have an accident, we should drive all the way to Lakeport.
Great experience!