Sparkletts Water

RIP OFF!!! NOT WORTH IT!!! I signed up for water delivery through Sparkletts a few months ago and have been very disappointed. Their monthly statements have the delivery/​pick up dates listed on the top of the document but our service rep never showed up on those days. We would leave all of our empty bottles outside as instructed and they’d still be there when I got home from work and no water delivery until some random date when I was not expecting delivery or pick up. I don’t have room for empty 5 gal water bottles at my apartment! They also charge you $ 6 deposit per bottle so when they do not get picked up, you not only have to store them someplace for an extra month and hope your rep shows up on the listed date, but you also get charged for them on your next bill! Plus whats the point of having their service if the service is sporadic and you’re left with a period of having no water? I tried calling Sparkletts to complain and it’s about as pointless as calling AT&T. I just sat on hold for 15 – 20 minutes each time and never got through. SO-​I decided to use their email feature on their website. When I finally heard back from someone they said that my deliveries would now be on schedule. That lasted all of 1 month and then back to random delivery/​pick up days. I emailed them from their website a second time at the end of October and asked them to cancel my account and pick up their equipment and empty bottles. I just heard back from Sparkletts via email this morning and they said that they do not pick up equipment. I have to drive the water dispenser and jugs to a warehouse in Oceanside and get receipts so that I do not get charged full price for all of the items. To top it all off… I am still being charged since the end of October for water dispenser rent even though they stopped delivering water. They really needed to respond sooner than January 12^th to my October email so that I would know they were not planning to pick up their equipment.
When I signed up for water delivery service I requested (4) 5 GAL jugs per month, plus the rent fee for the water dispenser. My bill was $ 53.55. Hot/​cold water dispensers are between $ 100-​$ 180 for a very nice top of the line water dispenser that you will own and it’s much cheaper to buy your own jugs and just refill them when you go grocery shopping. Much wiser and cheaper to go this route.

I hate that I have to give them one star. They would not show up for delivery dates I would wait a couple days still no show call in to get water and have to wait longer meanwhile we have no water. Never knock on door to pick up empty bottles if they come inside and you ask them the driver says it’s not there bottles. They charge you a deposit of $ 6 a bottle and wonder why your bill is high when you have 10 empty ones. Call and complain they said they would deliver 2 free bottles today. Driver shows up and said no free bottles well then you can take everything with you I will cancel. Horrible service and no customer service.

Due to system glitch overpaid over 8000 dollars. Soon after discovered overpayment contacted customer service & requested for refund on overpayment. Put on hold over 20 minutes a customer rep said I should get my refund within two weeks. Five week past still no check. Called again put me on hold over half hour. Manager said sorry we will take care of it ASAP. Month passed no check. I’m about to contact blood sucking attorney to see if I can file law suit. I’m sure if customer is late for payment they will charge late fees.

Ok so this is an update… I got my issue settles and a man on Unilocal told me. if I have any more issue to contact him. Well I can’t find him. On ¹²⁄₇ I paid my bill on ¹²⁄₂₄ the day before Christmas?? Who does that? They took 23.60 out of my debit cars in which I don’t recall giving them permission. On ¹²⁄₂₈ my account is locked and my delivery man Tyrone picked up bottle but informed me of my account being locked. I looked Sunday ¹²⁄₂₇ and it was wide open… why wouldn’t it be, YOU TOOK MY MONEY! I don’t pay any bills twice in a month. Either give me my money back or give me my damn bottles and stop going into my bamk account!!! MAD CUSTOMER oh and as a punishment they make you listen to hideous music for 45 min. Before you speak to an account rep… I am writing this as I am on hold!

Left empty water bottles outside for pickup with a note saying I didn’t need more with a thank you on the wnd. I come home to find same note crumpled up and left in my driveway. What a great piece of caring about customers, NOT!

Absolutely the worst customer service. They clearly don’t care about the people who pay for their services. We had a water deliver set up for Monday, then changed without notice on Monday to Friday. When we called customer service she was able to push the delivery up to Thursday… That deliver never showed up. We waited to see if we would get our water on Friday, but the website updated our deliver to the NEXT Friday… Customer Service said that there is nothing they can do except set up our deliver for Monday. How the heck am I to believe that will actually happen? No thanks Sparkletts. Your only job is to deliver water and you can’t even manage that. Cancelling immediately.

I discovered an over billing problem with our monthly Sparklett’s bill. Not a big thing, but I wanted it corrected. I called the one 800 number for Sparklett’s and spoke with somebody within five minutes. When I explained the problem, she told me she would send me to the correct department to get it fixed, she placed me on hold and now I have been on hold for one hour and five minutes. If I call to spend more money they answer the phone quickly, but if you want a bill or something fixed, they put you on an eternal hold. This isn’t the first time it happened. I’m considering changing services. I’d give half a star if I could. The water does taste good though.

I just cancelled service. Delivery and costco pricing pricing are OK. To me it’s just not worth paying $ 22.00 vs. $ 5.00 per month if I refill myself. Also, the company charges 10.00 monthly late fees. No thanks.

Terrible Custer service… was told per contract I had 3 days to cancel service. Was not delivered the correct amount of free water per contact and no one called to set up delivery. Came home one day to find water (1) delivered to my door. Called to cancel service and was charged a little over 8 dollars to cancel service for water that was never even used plus was supposed to be free per contract. Never will I use this service again.

I spoke with a number of people in administration at Sparkletts. They say that they are actively working to resolve the problems regarding the long hold times. In the meantime, I really like my water dispenser, and the water quality and the home service overall. Costco has been absolutely wonderful with helping me address the stumbling blocks, their price for the Sparkletts service is unbeatable. I’m seeing some progress…

Horrible. I was under the impression that my account was canceled, then they charged me again. When I called back the girl said that I never called and basically that I was lying. Then was rude and in the middle of the conversation hung up on me. I called again and was on hold for 15 minutes and then the call hung up. Called again and held for another 15 min. Quite frustrating when they’re only open business hours and all I have is a 30 min lunch and when I do get through to someone they WONT help me!

I posted a photo of a sealed bottle that was delivered to me that was leaking. Apparently someone had patched it up with regular tape. You dummies just delivered a contaminated bottle to me. I’m looking for another service.

run awa!!! just say no!!! worst company ever!!! my family ran out of water… i’ve been trying to call to order more water for 2 days now… on hold for over 4+ hours… still no one has answered… i can’t spend my day on hold… i have a life! do not use them… run!!! i’d like to cancel my account… but no one will answer the phones!!! geesh!

I’ve been trying to reach sparkletts for two week. They cashes my check and when i call the customer service it states my account is locked … I’ve been on hold for over a hour and 30mins this morning !!
Costco should not endorse a company with such bad customer service !!!

worse customer service ever…
I was a happy customer until I needed to cancel my service. You call the number on your invoice and it’s disconnected. You go online, find another number to call and you get to wait on hold for 20 – 30 mins. Once someone answered I was transferred to 3 additional people to be able to close my account. Every transfer had me on hold for another 10+ mins…
I finally get to talk to someone with the power to cancel my service, great. She was friendly and I thought we had it all buttoned up — final pick up of my 3 empty bottles would be Sept 8^th and my account was all paid up.
⁹⁄₁₆ I get a bill for $ 41 — looking at the delivery ticket the driver picked up my last 3 bottles on ⁹⁄₈ and then left 3 more… well I don’t live there anymore so I didn’t get any bottles. I’m not sure what wasn’t clear about closing my account because I was moving and didn’t need the service…
I’ve now enjoyed 5 days of trying to get a hold of anyone at Sparkletts that can help me understand why I was charged after cancelling my service and when I can expect my refund. They don’t reply to email, the online chat folks are only sales people and can’t help you with anything regarding your account and now I’m on the phone on hold for the 2^nd day in a row waiting for someone who can actually help me answer the phone.
I will never do business with Sparkletts again!!!

Sparkletts is the Worst. Bad service, bad water, bad people, bad attitude, bad breath. Really. Stay away. All of them. I can’t believe how hard it is to cancel. I have a genuine hate for them.

Worst experience ever they are the hardest company to ever get ahold of the reason I’m giving 1 star is the water was ok but they left the water in the driveway in the sun 20 feet from the front door where I asked them to leave the water 6 times I would leave notes for how many bottles I wanted and they would disregard my request also they would not refund me for the bottles I sent back full the ones they left in the sun I do not recommend Sparklett’s or
save yourself and go with someone else

Worst experience in customer service. Phone lines are ALWAYS busy. Tried to cancel service before delivery and was assured cancellation. I was moving and Sparkletts continued to deliver to an empty apartment. Sparkletts continued to be billed for two months! Conflict was never resolved and only one month’s charges were reversed. STAY AWAY. Go to Pure Flo instead. The water and equipment are excellent however the customer service and delivery system is absolutely AWFUL. Deliveries were almost never done on dates agreed. Too mush frustration and too many mistakes made by Sparkletts.

I signed up for a water dispenser through Costco last week and just received it today. I have to say I was very impressed by the man who delivered our dispenser (Jacob). He was very professional, nice and fast at setting everything up. I am 39 weeks pregnant so he set up everything for me kindly and made sure I knew how to work everything. I was very happy with the service I received.

I’d rate 0 stars if I could. I have had nothing but problems from day 1 to now. Even though I cancelled service in April. They don’t deliver when they say they will, put bottles in different locations every time, deliver stuff you didn’t order and charge you for it. CALLING CUSTOMER SERVICE TAKES A MINIMUM OF 45 MINUTES EVERY TIME! And trust me, you will need to call every month! Save yourself the time & drama just drink the tap water!