Symphony Pool Services

It is rare I spend my time to write a review but Josh has earned this one. I recently asked Josh to stop servicing a renal house of mine because I dropped by the house to find a pool I’ll maintained. (See photos). When I texted Josh he replied he attempted to email me but did not get a response. But Josh has my phone number too and failed to call to report any problems. He instead claimed there was no problem because the chemicals were added so the pools had no algae. Really? Clearly having water levels below the tile line is a problem.
Two weeks later when my real estate agent called to report continuing issues with the pool, I called Josh to ask about correcting the new issues. He claimed, «I was just about to press SEND, on my phone to call you». Really?! When asked why, when he found additional issues with the pool equipment on Tuesday that caused him not to be able to clean the pool, he waited until Friday to notify me, he claimed he was busy, working 17 hours a day the past few days. So I decided to lessen his burdens and ask Josh to stop servicing my pool since he clearly wasn’t doing the job. Josh has since charged me additionally for «pool cleaning».
You see Josh insisted his only form of payment be a preauthorized charge agreement. Apparently he incorrectly believes this gives him the right to charge for services he does not perform as evidenced by his charging me for cleaning services hen in fact I fired him for failure of such services.
Do yourself a favor and move to the next pool service.

Well. .when they did show up the pool was semi clean. In the beginning they did a great job. Loved to run my card for service not performed. Blamed the weather, too busy, out of town, a day behind and the latest… a death in the family. I’m not saying there wasn’t one and my apologies if it is true. Severe lack of professionalism. Go somewhere else. Not worth the stress of when and IF YOUR POOL WILL BE CLEANED.

I just purchased a home in Vista CA, and the pool, or hole in the back yard which once held water, needed lots of work. The guy who is going to install my pool vinyl liner could not proceed with his portion of the project due to the leaf skimmer having roots growing through it. The pool liner guy recommended Symphony Pool Services. I called, and immediately, Josh (the owner) answered the phone. I asked him if he would come out to my house and give me an estimate to replace the broken skimmer. Josh showed up to the appointment we made on time. Being a first time pool owner, he was very patient with all of my questions. In addition to talking about the repairs to the skimmer, he explained that my pool pump was very old and that I could save a substantial amount of money on my utility bill by replacing it with a variable speed pump. Additionally, I asked him how my system looked and he was up front and told me that he would only be able to pressure test the system and really couldn’t check anything until water was in the pool. I liked how honest Josh was, as a new pool owner he could have taken advantage of me and sold me everything under the sun.
Josh and his guys showed up at the agreed time to repair the skimmer, he re-​explained what was going to be done, skimmer repair, and pump replacement and got to work. Everything looked good and he didn’t leave a shred of evidence that he was there.
Anyway, long story short, my pool has been repaired as promised and now my vinyl liner can go in!!!

Knowledgeable and friendly staff… would recommend highly!

Gina B. is exactly right! Don’t waist your time and especially $$ with these unprofessional jokers. Since day 1 they were late and consistanly having staffing issues. Had 4 different people service my pool in 4 months (when they showed up). Josh and Brandon blame everyone but themselves for their issues. I feel sorry for their employees. I hung in for 4 months, but after too many excuses, I’m done!

I have been using Josh for a couple years now. He’s installed a new pool pump, heater and solar for the pool as well as maintaing the chemicals for my pool for the last 2 years. He’s a very nice guy, knowledgeable and always tries to give me a good deal on services and products and doesn’t try to up-​sell me. I have had issues with contacting him in the past, which is very frustrating. He’s a young entrepreneur trying to expand his business. I think when it was just him running his pool cleaning business (when I fist met him) he was a star. Then, he took on Solar installs, partnered with people, and ultimately the opening of a pool store and that’s when his service began to suffer. But like any hard working entrepreneur he’s growing and appears to be managing his business more successfully. I know how important reviews can be for a business especially for a small one, and this is why I wanted to be honest. I think Symphony Pools and Josh are a good company overall. I would recommend his services. I hope he and his company do value these reviews and feedback from his customers, because to me customer service is paramount.

We hired Josh with Symphony Pool Service on June 1^st this year, the day we filled our pool. Unfortunately it was not a very smooth experience. The service was very inconsistent. Many times our calls would go unanswered and not returned. I’d get text messages that they were coming at a certain time, or even «on their way», and they wouldn’t show at all. Very frustrating! They did not show up last week at all, and then finally left a note in my mailbox that they are not servicing our pool any longer. I’m NOT sorry they quit, and he even commented to me last month that he’s «not sure why I haven’t fired them yet». The professional thing to do would have been to service my pool one last time, when they were scheduled to do so, and then let us know they were not going to continue to service our pool. That would have at least kept it maintained and given us a chance to hire another pool company. Instead they quit 4 days past when they were supposed to service my pool, and left us hanging. I did go to their pool supply store in Santee this week and talked with both Josh and his pool service manager Brandon. I felt slightly better when I left there after getting an apology for the way this has been handled, as well as a refund for this month’s services and part of the initial set up costs I paid. But it wasn’t about the money… It was about the frustration we had with this experience. I’m giving them three stars only because that’s what I told them I was going to do, but honestly, it should be less. When they did show up and did what I hired them to do, the pool was great, but getting them to follow through was a challenge most weeks. I believe they are knowledgeable, but severely lacking in their professionalism.

Wonderful company. Great work ethic. Completely refurbished our pool including re plastering and installation of new tiles. Finished job earlier than expected and at a reasonable cost. Our pool looks beautiful!