I brought my laptop here because the sound stopped working. I received information on it in a timely manner. The best advice I got from Alex was to get a new laptop because the cost of further investigating the motherboard wasn’t worth it. I can’t argue with that, I had a low end Dell and any repair over $ 100 would have been overkill for my laptop. You get what you pay for I guess. I gave them an extra star for having a nice selection on hand and for giving me their honest opinions on laptops based on what I needed. Will be buying from these guys again.