The UPS Store

Staff is great. Jess Mario and Jonas provide fast service and are great to talk to. Food is fantastic, I’ve had multiple items, they’re all good. Drink prices are fair with daily specials. I would recommend this place to anyone looking for a chill fun environment

Always great service whether shipping a package or having copies made. Friendly staff and reasonable prices. So much better than the post office.

These people are rude jerks! I’ve had two of my relatives go into this store to try shipping stuff and both of them were treated with utter disrespect from the blinking idiots behind the counter. First, a few years back, my cousin from out of town went there to ship some stuff back home and they looked at her like she was trash. Yes, she has a few tattoos & piercings, but other than that, she is a decent person. Who cares what the customer looks like, as long as their money is green, right? Apparently these people care. I guess if you aren’t a California yuppie, you are treated with contempt. They were absolutely horrible to her! I wasn’t there, but she relayed what they did and how they treated her and it wasn’t friendly. She left the store without having her stuff shipped. Then, this past week, my dad went in there and needed to ship a rifle that needed to be repaired and they looked at my dad like he was a serial killer. He thought, since it’s a UPS store and it was originally shipped by UPS that they would send it back by UPS to the company. He was given that rifle as a gift and the handle was broken on it, so he needed it repaired. They refused to ship it and were highly judgmental & downright hostile about it! We don’t care if they have an anti-​firearms stance, or for safety reasons don’t ship stuff like that, but they didn’t have to be b*ttholes about it. The one, measly experience I had with them is this: My mother asked me to mail a gold chain to a jeweler in Austin. I didn’t go to the post office, because it was too crowded, so I went to this UPS store, because I thought it would be more convenient. No big deal, right? Wrong! I paid to have it mailed to the Austin jeweler and they never got it. Finally, a few weeks later, the jeweler contacted my mom and told her that he got a notice in the mail that there was something at the post office that didn’t have enough postage on it. It was my mom’s gold chain. This stupid UPS store didn’t put enough postage on the package I paid almost $ 5 for, therefore, it sat at the post office until the actual jeweler had to go pick it up. He charged my mom extra for having to go pick it up in Lakeway. I don’t know where the owners of this UPS store are from, but they need to train their employees in some manners & common courtesy. If the owners are the ones treating customers like sh*t, then they need to rethink being in the customer service business. I will never use this store again and will actually drive in mind-​boggling, hideous traffic just to avoid having these people look down on me, or make a mistake in postage. I’ve seen outlaw bikers with more manners than these people, that’s for sure!

I went to this UPS Store this morning (I usually ship about $ 500+ a month here) I needed a UPS label printed and they wanted to charge me $ 2.00 to use the printer and then a printing charge. I asked if I could email the label to them and have them print it and the girl said it would be the same charges. FOR A UPS LABEL!!! The girl also had a major attitude problem like everyone who walks thru the door is a burden. When I first started shipping at this store I thought this young lady was just having a bad day but she is so rude all the time (I’m sure people who have shipped there before know who I’m talking about). I was frustrated and left the store! I found a place called Pak Mail (a few doors down from Fore Restaurant in the Lakeway Commons Plaza) not only was the customer service GREAT but they also printed my label for FREE!!! This is not a UPS store so I was shocked that he printed my UPS label for free. I highly recommend this place. They ship FedEx, UPS, USPS and everything else and have a smiling face the moment you walk into the store!

I don’t understand why this UPS cannot get its act together. Went in today to send some work documents to Taiwan. Despite being a UPS store and owned by UPS they are unable to ship using your UPS account number– only their own. They have no waybills so you can simply fill that information in yourself and drop it off– because that would be efficient. In fact the only thing this store seems to be good at is notarizing things because 3 people came in for that service while I was here, but no shipping. Funny. I think they should change their name to the Notary Store.

I went in early this morning to ship boxes for Christmas. One box was a very nice, sturdy plain box except for a couple of lines I had carefully blacked out with permanent marker. The clerk said he couldn’t use this box because wine had come in it. Well, yes, but nothing indicated that unless one could read through the magic marker, and the shipping label could easily cover that. It was the nicest box of the four. Nope, $ 12 charge. The smallest box cost over $ 12 for ground shipping (content value: $ 8). Total bill: nearly $ 120! I was polite, but clearly annoyed about the box charge. The clerk was polite, but clearly all about upselling. The big guy in the UPS shirt standing there doing nothing but scowling was intimidating. Will I ever return? Definately NO!

I went into this store today to have some documents notarized. I was told by the notary that she would NOT make a copy of the original document I brought in and notarize it. She stated some bogus reason about only being able to watch me sign a document and notarize that she saw me sign it.
It’s ridiculous that this person is certified to be a notary since she has no clue about her job duties or what it means to notarize documents.
I wasted an hour and a half because I had to drive across town to another notary. The new notary had absolutely no problem with making a copy of an original document and notarizing it. The new notary even had special paper that is supposed to be used for copying an original document.
I won’t return here based on the sole fact that this woman was rude and of absolutely no help.

I’ve had a box here at this Lakeway location for 5 + years and love this place ! They have an awesome software configuration that sends me a text AND an email instantly when a package gets scanned upon arrival. And when I send a package, I immediately get an email with tracking info. Also have the option to send the same information to the person I shipped to. Pretty cool imo
This place is well managed (Danielle) with a friendly, efficient staff that’s been at this location a long time, and everybody knows their stuff. All new equipment and a very clean store. Wouldn’t think of going anywhere else…

Great service — they are wonderful at the UPS store

I needed to overnight a package to my niece because I was late in getting her birthday present to her. Bad uncle! I stopped into the UPS store because I was not sure where the closest Fedex location was. I like Fedex better because I have a corporate account *wink*.
The store itself is very clean and organized, unlike some of the mail stores I have visited in the past. I had already packaged my gift so all I needed to do was fill out a form. Once completed, the guy behind the counter began weighing my package and quoted me a price. It was going to cost $ 75. Ouch. He saw my reaction and asked if I wanted to send it another way. I said no, but asked if we could shave the price a bit? He said yes, but he needed to know if the contents inside could go in a smaller box. I said yes.
So, he repackaged my gift in a smaller box that he sold me for about $ 5. When it was all said and done, he saved me about $ 15, which I thought was cool because he could have said and done nothing. I consider this to be excellent customer service and I will likely return the next time I screw up.