A World of Tile

Mike, the current manager is really working hard to improve this location. I’ve had 3 tile projects going on for several months, so have had to make many trips to this store. Mike and his staff are always very helpful and friendly and even remember your name! When my order came in with the wrong dye lot, Mike didn’t hesitate to correct the problem and went above and beyond to make the order right. The store is smaller than some of the bigger warehouse type stores around, but the selection is excellent and not as overwhelming as the gigantic warehouses. I’ll be shopping here again!

This is an extremely hard sell kind of place. I felt they were pushing unnecessary products and services while reaching for my wallet. If you stop here, be prepared to defend yourself against all kinds of cross selling techniques.

Management is incompetent at best and most likely crooks with total disregard for even basic customer service. Problems are too numerous to list but here are a few:
1) Tile arrived late with no warning from manager forcing install to be rescheduled.
2) Bullnose tile did not match rest of the tile and looked really bad.
3) Was quoted $ 150 for delivery then charged double. Basic attitude of management was «Too bad»
4) 12 boxes arrived broken. A hassle but did they replace them? Incredibly no! They blamed the shipping company and said I was out of luck. Somehow despite the boxes being closed they could tell through the cardboard that they were not broken when it left their store. Incredibly dishonest.
This was a $ 6,000 order and not only were they incompetent but dishonest. The sense I got was that this is typical of how they operate. Save yourself money and hassle and go elsewhere!

I know the reviews are low, but this is a pretty decent place to get tile and tile accoutrements. I was overall pretty happy with my experience, but docked a star for a few things.
In general, the experience was good. We walked in, met with Phil, and we walked him through our projects as he walked us through the store, showing us different options. He was knowledgeable about the product, though I disagreed with him on some of his design style (though that is to be expected everywhere. This does not dock stars).
He notified us of a 33% off sale that was ending a day or two after we came in, but since we were still doing research, we were wary to sign on anything that quickly.
I did more research that night and the next day, and it ended up being a good deal with the discount, so I called and we put together the entire order from what we had discussed in the store. We put some money down to hold the order.
In the meantime, I did more research and found some things on our order that I could have gotten cheaper somewhere else (not by a lot). I called to see if I could remove some of the setting materials from our order (like a trowel, mortar, etc.), and it was then that I was informed that we only got the discount because we ordered the setting materials in addition to the tile. I didn’t remove anything from the order.
Dock of 1 star: We received the delivery, and it was not complete. I had to call the store to get the missing items put together, and I went to pick them up. Phil was very apologetic and said he wasn’t there at the time the palette went out, but I would expect whoever put the palette together would do it to completion.
Also, we ended up receiving the wrong item (which I didn’t notice at first) which turned out to be a problem while we were in the middle of the install. I had to call the store and get the item exchanged, and drove out to the other location on Santa Fe. It took some time to get this taken care of which took time away from the install.
Overall: The materials were great, the tile is quality, the setting materials were quality, and things are looking great. If you’re not informed before you go in, expect to gain some knowledge, and perhaps be oversold on some products. Though they’re not bad products or bad to use, but they may not be 100% necessary for your project.

It took me three trips to World of Tile to work up to three stars. I wasn’t crazy about my first visit, but ultimately they had some great sale prices. The service was acceptable. I recommend working with David or Joanne. I found them the most competent and reassuring given our purchase.