Bad Sass Backdrops INC

I’m a little bummed. I’ve been a Facebook fan for a while and saw a huge sale they were having. I was emailed the sale details yesterday and today less than an hour before I went to order. Their website is down for maintenance so I went to check their Facebook page and it totally disappeared and doesn’t exist. I’ve tried searching for it and nothing pops up. I was looking forward to being a customer and getting their great products. But I guess I will go somewhere else since Bad Sass Backdrops Inc seems to have fallen off the face of the earth in the last 6 hours.

I previously had written a review giving Bad Sass Backdrops one star because we had a very unpleasant experience when ordering the backdrops. However, when we did receive the backdrops we ordered, we were very pleased with the cloth backdrops. I do not think I would go with them for canvas but I love their fabric backdrops and plan to purchase more from them. Even though I was not a fan at first, they won me over by the quality of the backdrop and how resistent to wrinkle they are. Their prices are very good for the product you receive. The only reason they did not get a 5 star was for the length of time that it took to get the fabric backdrops since they are purchased and shipped from China.

On October 11, 2012 I ordered 1960.00 worth of backdrop (a total of 11 backdrops) from Kristen Caldwell and Bad Saas Backdrops. She was super easy going and really great to work with. Within two weeks i received the three of the 11 backdrops. It was really a great experience. My problem, came over a month after placing the order. As of November 19, 2012, I have not received the remaining order. I am a business owner and I completely understand when there are issues that come up with an order. What I do not appreciate is the lack of communication on Kristen’s behalf. I was told by Kristen Caldwell that the deliver would take three weeks. On November 5 I was told they were stuck in customs, on November 14 I was told they were going to be shipped out on November 15 and that I would have a tracking number on the 15^th. Today is November 19 and I have yet to receive me order. I have called Kristen Caldwell several times and there has been no phone call back or email. My issue is not with the quality of the merchandise but the lack of communication on Kristen’s part. A simple phone call or email with an update would be appreciated. I do not mind that something is late that is out of her control, the issues is the sheer lack of communication. The last email I sent to her was on November 16. There has been no response, I have been completely respectful and tried to approach this the best way I could. To me the absolute last resort is posting a negative review about a company but her lack of communication has been terrible.