Carl’s Jr

Just had linner here and let me tell you, the Value Menu SUCKS. $ 1.99 for a Spicy Chicken Sandwich, ARE YOU KIDDING ME?! (I’m pretty sure it’s $ 1.29 everywhere else) That and the extra crispy CrissCut Fries altogether is $ 4.79…Still hungry darn it! You’re better off getting a McGangbang from McDonalds or finding the nearest Taco Bell cuz you won’t get bang for your buck here. In fact, you’ll get bangED for your buck!

about a half hour after eating I knew I wouldn’t make it through the night without agonizing pain! We were the only in line, yet it took close to 10 minutes to get our food. Everyone’s food was hot, but my fried zucchini was soggy and under done. Out of 3 people, I was the only one who enjoyed my burger (eating it anyways). However I went to bed hunched over more than the Hunchback of Notre Dame, and woke up cursing like Him as my insides felt like they were being rang by him.

Super friendly dude working on super bowl Sunday night. He is Truly an unsung hero of snacks.

Ian, the young man at the register was great and very patient.
The catsup dispenser was empty. The soda machine wasn’t operable. The French fries were old. The chicken stars were very dried out. If it wasn’t for Ian it would have been a total bust. At least the order was correct.

Very nice African American lady served me and noticed I had a USAA card and gave me a veteran/​military discount. She as very pleasant and provided the fastest service I have ever had at a Carl’s jr between NC and WA state.

I visited Lakewood, WA store today at 9:54 pm. 6minutes before close, there was an SUV in front of us ordering or so I thought. There was another car behind us. The SUV pulled up and parked at window. At 9:57, the store did not take our order or even talk to us, they just turned off the lights on the order board. So we were gonna wait to go to the window. THE SUV, just remained parked there for next ten minutes and continues to be parked there, so we had no choice to leave. They were deliberately not even ordering but just waiting for the worker to close. This would not fly in any customer service atmosphere, and I have in customer service for ten years. Carls Jr should fire whoever did this, this is disgraceful and beyond sad for a business.

Sunday April 26^th between 1 and 2pm… Whoever was working at the window needs either fired or taught about customer service before she drives your restaurant out of business. Was at the window for 15 minutes waiting for a small order. Otherwise great business. Just use some sense in who you hire.

I’ve been here before and my hubby comes here all the time. Takes a few extra minutes to cook the burgers since the patty is above average size, but worth the wait. The new Natural Burger is very tasty with the usual everything on it. We like the natural fries, but I have an occasional fling with the sweet potato fries. Service was quick and friendly. I will note this is a place for indulgence. The calorie content of the food makes it a place I can’t frequent as much as I’d like. But today, I’m going for the desert. Cheesecake anyone?

This place has gone down hill the last couple of years. Sad, because they are the only Carl’s Jr around.

RUDE with a capital R! We have been here twice and both times we had such embarrassingly rude service that we now refuse to go back. One girl in particular that works drive thru is downright mean, and there are always employees standing around talking while one or two others handles everything. We got a dirty look and an eye roll when we asked for an extra ice water with our meal. Yuck. We won’t be back.

If I could give this Carl’s Jr. a half-​a– star or negative star (which is worse?) I would. So, fast food is suppose to be Fast, right? Not this time. We were passing by, heading down to Portland when we ended up getting most of our dinner at Safeway (which is near by). Having the craving for criss cut fries, I decided to go through drive-​through. At about 9:30pm, I was the only vehicle in line. As I placed my order, knowing what I wanted, the gal was rude to me, saying «really?, that’s all you want». After confirming my order, I pull up to to the window, pay and end up waiting for 10 minutes just for criss cut fries. The gal who took my order & payment didn’t give me my fries, this time is was a guy. He was nicer. But waiting this long for fries, really? I hope this review doesn’t sound to snobbish but if I’m in the area again, I don’t/won’t be passing by this joint! Sorry, local people

I went here 7÷19÷14 on a Sat night, and there was only car ahead of me in the drive thru, but waited for awhile. The worker, Austin, kept apologizing and said he’d be with me soon.
When I finally was at the menu, I asked for something that wasn’t on the menu but I had heard about it. There was miscommunication, and I was upset since I felt he came off strong and later found out that he couldn’t hear because he had a coworker talking to him while I was ordering. I brought it up to him at the window, and he was immediately sorry and very professional about the whole thing. I don’t know if he was the manager, I think he was by how he handled everything, but Austin made me wanna come back since the food was delicious when I went home, and he also said exactly what you’d wanna say to an upset customer. I had gone here twice before because Carl’s Jr. definitely is one of the better fast food places, but both times was treated rudely by the person taking the order. Reassured now that Austin works there.
Thumbs up for the chili cheese fries that I thought would spill out cause the generous portions, and the guacamole bacon was like Red Robin’s.

The worst costumer service. Slow to give orders through drive through. If rather go eat at Herfy’s burger across the ways in the parking lot.

I will give this location all 5 stars because the times I have been there we have gone inside and had lunch or dinner and the people working in there are SUPER nice and polite and seem to be content with their jobs. The food is hot and fresh on each visit and they never mind a special order and more importantly they ALWAYS have done it right with one small exception and I am not even going to elaborate on it because they were very busy and it really was no big deal.
I had gotten away from eating Carl’s JR since we were in Alaska, then moved to NC and its called Hardee’s there. NOTHING near as nice as Carls JR here is.
One thing I wish they would do is bring back the California Roast Beef sandwich and the chili dogs with the little pepper on top like they had back in the 70’s

Pretty good for fast food. The Oreo Shake my son ordered was brought out to our table once it was ready.
They brought out my meal later and it was pretty hot and timely. The French fries are some if the best I’ve had in a long time.
This place is worth going to if you like fast food.

slow service, a little spendy, but ok food!

We go there often, never have issues with our order. But one day we went I briefly looked in the bags and it looked like 3 burgers, but we got he and it wad only 2 the bigest one was laying sideways. I drove 8 miles back and got HORRIBLE service, I was told next time I have to call first and have my receipt. But first the manager rang us up and never offered a receipt. Then I got attitude and the manager never would come talk to me. Love their turkey burgers but wont go back because of service.

Food comes out pretty fast, but service people are not anywhere close to friendly. I’m so sorry I asked for BBQ sauce. Please don’t shoot me…

Bad customer service, food wasn’t impressive like I’ve received from other Carl’s Jr.locations.

I have eaten at a Carls Jr. before in California and was happy with the taste, so I was excited to visit my local Carls Jr.
I was impressed with the menu options and after a few minutes of browsing I decided on the Guacamole Bacon Burger. I enjoyed the Burger, it was a little messy with the guacamole, but I knew it would be. I had hoped for a little bit more of a juicy burger as in a little bit of greasy juice drips, I should know better than to expect that. It seams to be hard to find a good burger that is both convenient and meets my criteria for a good burger.
If they are trying to act like there burgers are similar to a more expensive burger the first step should be to have a burger that is made fresh so the meat is hot and still has a little glisten of yummy burger fat…