Dale Daniels Insurance

I have had my renters insurance policy with the Dale Daniels agency for a number of years and they have always provided excellent customer service. Both Dale and her staff are very polite and helpful with their clients. I would recommend the Dale Daniels agency to anyone looking for a professional and knowledgeable insurance agent.

Bad customer service. My car insurance rate went up for some reason. They claimed I made a change to my account. I NEVER did. So I called to see why it went up from 96.00 to 121.00. «Oh I don’t know. I’ll have to check into that.» Never got a call back. I also emailed them. Never got a response back. How the hell don’t you know what changed on the policy? It should state that on my policy so when I call in they know what’s going in. Also I had trouble with them a few times with sending the proper paper work to both my banks for the 1^st & 2^nd mortgage to show proof of coverage. It was a nightmare getting that resolved. It also takes them a few times of calling or emailing them to get back to me. I want to cancel & I’m going to look around for other insurance co rates.