Larry H. Miller Ford Lakewood

–Ignored me every time I mentioned an issue I had with the car since I drove it off the lot; then a recall notice for the same problem came in the mail; went in for service, and problem still not resolved
–Turned in lease early Fall 2015 and got another car from another dealership. LHM Ford Did not ground my returned leased car FOR OVER 6 WEEKS and only when I called them, and that car was likely damaged on their lot, now leaving me responsible for the bill.
–then, this past week, some salesperson called me seeing if I wanted to «turn in my lease early» and «take advantage» of whatever nonsense they were promoting… Ummm, I turned my car in on Halloween 2015, and you’re calling me? No wonder it sat on the lot. Get a clue. Thanks for the bill, I guess.
Never everrrrrrrrrrrrrrrrrrrrrrrrrrrr EVER buying a Ford again. Whack.

I was quoted a price of $ 5000 to replace my engine when I only had a burnt valve. I had my vehicle repaired at a private shop for around $ 1500. I reported this to the service and general managers and got no response. BEWARE.

Here we are, 2 weeks after my rant and several calls in and they won’t even call us back. I think I’ll have to threaten legal action. My «renewed» temporary tags expire January 7 and they have done nothing to ensure we can register the car. There has to be something illegal about a dealership not providing the vehicle documentation to the state after a sale in a timely manner.

Old school tactics of making the customer wait. Yesterday there were at least 5 tables of folks waiting, while the group of salesmen and their computers sat around the inner circle. Really???
Please don’t waste my time with those tactics. And btw, the gal I spoke to on the phone about an internet price is either not connected to reality or the salesperson I had was full of BS. Not a car on the whole site that matched what she quoted me. No Thanks Larry Miller

I have owned 3 Ford vehicles before this car. This dealership has convinced me to never purchase a Ford vehicle again. Typical snake in the grass tactics. Don’t waste your time or money.

Terrible Service Department — I called to speak to the Transmission Tech and ask questions about my truck — The receptionist said she would have him call me back — waited 1 week no call back so called again to set up an appointment to have it looked at– earliest appointment was 1 week later at 8:30AM dropped the truck off and the Tech told my wife he would call us in about 1 to 1 ½ hours — No call — I called 2 ½ hours later — Tech said oh no he wasn’t going to be able to even look at it for 2 days!!! What??? He said he never told my wife he would call back in 1 to ½ hours and that it would take him 1 to 1 ½ hours to look at it when he had time (In a couple days i guess) I said I thought that was why i made a very specific appointment the week before — Oh he said that was only to drop it off? I ask what I am supposed to do without my vehicle. He said you don’t expect me to stop working on the vehicle in the shop to look at my truck do you? I again said that is why I waited a week for an appointment and they had my phone number — at least they could of called and told me about the delay — He had no apology just the attitude take it or leave it… I left a message with the general manager (Name and number from other reviews) but he never called back either — a couple days later the service director called me back and was apologetic but didn’t really offer to do anything about it just that he was upset and going to look into it… Called Phil Long Ford and they got me in the next Day — diagnosed the problem in a couple hours — Fixed it in 2 Days and gave me a discount for all the hassle — They are AWESOME —
STAY AWAY FROM LARRY MILLER SERVICE DEPT!!!

Very pushy sales staff. Not knowledgeable on the vehicles they sell. Lots of staff from Omeara. Internet department would not discuss numbers. You will have to visit if you want to talk about those things. What happened to an honest deal? Their «quick lane» is not registered with quick lane. Don’t expect to get your rebate if you visit LHM Ford. The sales and service department seem to work on the «screw your neighbor» philosophy. Drive to the next ford dealer.

I’m in the middle of a service nightmare. Last winter I purchased a used Ford F250 diesel truck from Larry Miller Ford. They sold me a warranty on the truck which I financed along with the cost of the truck.
I took the truck in for service over 2 weeks ago for the power steering and power brakes. Well to start with I heard nothing from the service department for 2 or 3 days so I had to call them to check the status of the truck. I was told that the diesel technician wasn’t available until the next week did I want to pick up the truck or leave it there. Since this is my second vehicle I told them to keep it. I hear nothing from them until I call them a week after I dropped the truck off. They said that the steering and brakes needed work but they should be under warranty and they were going to contact the warranty company. Two days later (this was a Friday morning) the warranty company called me to tell me the warranty was void because of an after market computer that was added to my truck BEFORE I BOUGHT IT. The warranty company said that Larry Miller Ford should never have sold me the warranty and that I should get my money back for the warranty. (Well getting my money back is one thing but I am paying interest on the warranty for 5 years!).
So I call the sales manager on Friday to see what Larry Miller Ford was going to do for me. No call back on Friday so I drop by the dealership on Saturday to speak with the used car manager. I was assured by the sales manager that he was 90% sure that the warranty company would honor the warranty and that he would call me on Monday. Well to no one’s surprise I didn’t hear from Larry Miller Ford until Wednesday when I called to speak to my technician. The technician told me that he was waiting to hear from ME about what I wanted to do with the truck (the sales manager had not talked to him about the warranty). I called back to talk to the sales manager but he wasn’t in and I ended up talking to the manager of customer support. She assured me that she would get to the bottom of this and would call me back that night. Again to no one’s surprise no call back until I checked my voicemail this morning and the technician said that he was putting the truck back together (unfixed) and I could pick it up at any time.
At this point I’m thinking I need a lawyer. I am stuck with a broken truck that I wouldn’t have bought if I knew it couldn’t be warrantied.
Side note. When the truck was sold to me the windshield wipers were in such bad shape that when I was stuck in a rain storm I had to pull over because I could not see the road. The brakes and steering were probably in a bad state when I bought it and it was my inexperience with large trucks that kept me from bringing the truck in sooner. To be fair (sort of) I have a new phone and I hadn’t set up voicemail so there was ONE call that I know of that came from Larry Miller that couldn’t go to voicemail but REALLY, if voice mail isn’t set up then how about a text message or a call back.
Update: Larry Miller is performing the repairs for free (minus my deductible that I would have had paid with the warranty). They are removing the after market computer and the warranty company will re-​issue the warranty. They finally did do the right thing, Chris from the service department has been great, but I really did feel like I was put through the ringer. At this point in time they have had the truck for three weeks.

Great, prompt service. My oil change on my F-​150 took forty minutes and was covered in my maintenance package. The lobby is accommodating and has drinks, popcorn and TV’s. Highly recommend for any Ford service or repair.

Disappointing service experiences. Watch out for the fees to diagnose what is an obvious problem and then can only be applied to a specific repair that typically costs more than what other shops charge. On another service appointment, I was told my battery was failing and needed replacement. I had it retested by AAA; it was fine.
After eight years, first with Lakewood Fordland and then Larry Miller, I won’t go back.

Great experience while looking at a vehicle!

This is a good Ford Dealership around Denver to go to. I had made a cross country journey and was desperately in need of new tires, windshield wipers and an oil change.
I tried calling but couldn’t reach. I left a message on the online form. Soon I received both an email and a phone call. With the phone call, we were able to locate my needed tires in inventory. I was able to come in as soon as I could. The second time I asked for a mounting of my front license plate and she said I could come in early to get it done quick.
The check in and log process is done all through a tablet. The service went quick. There were plugs for electronic devices and coffee.
With both my services there, I have been satisfied. My car is always cleaner and more presentable. I will come back.
Quick and efficient. Experts on my vehicle. You have my loyalty.

Avoid the Lakewood Fordland service department! I was experiencing a thumping noise underneath my car, so I took it in to Lakewood Fordland. After keeping it for two days, I heard back from them that they thought the thumping was just a part that needed lube, and that they had put lube on it for me (without asking me first if they could do anything beyond diagnose) and that it would be $ 80, because the work that they did magically wasn’t covered by my extensive warranty. When I questioned the amount because of my bumper-​to-​bumper warranty, I was told that they just entered the stuff into the computer and they didn’t know why it wasn’t covered. I grudgingly paid the bill and drove my Escape home, experiencing the same thumping sound the entire way. They hadn’t fixed a thing, and had charged me $ 80 for it.

Go see «Critch»! He just sold me my 2014 Fusion SE, and I had the most fun you can have when buying a vehicle. The overall professionalism of everyone at Lakewood Fordland gave me a level of comfort I haven’t gotten at any other dealership. I will definitely be getting all of my future cars from Critch!

After the worst possible experience buying a used car — and trying to get Kuni Honda to repair the faulty car they sold .,. Lakewood Fordland is a breath of fresh air. They’re challenged by the issues we’re having with the car but their service is excellent — they actually do what they say they’ll do. The communication is great and the customer service is truly beyond what I’ve experienced at any other dealership.
The service department is open late (and opens early in the morning) and the staff is doing their best to resolve our issues. I have confidence in them and know they care about our satisfaction.

Car buying experience was painless. I bought my new explorer over the internet. Karri Smith was great to work with. I’d recommend her if you are buying a new car.

Great Place

Sometimes my Ford Focus gets all weird and shaky. Sometimes it needs an oil change. Sometimes I worry the brakes are going to give out on me in the mountains despite giving zero indication that such an event is on the horizon. As a result, I take my car to Lakewood Fordland for maintenance. Not once have I ever felt like they’re taking advantage of my Forrest Gump mentality when it comes to cars, which means they’ve never pushed unnecessary work that they know is bullshit. Can you tell I’ve been burned in the past? The employees have always been polite and helpful and not pushy. I especially adore the Irish guy who drives the shuttle in the morning. He has driven me to work twice now and he’s just the best!

AHHH, Lakewood Fordland, where do I begin.
So I came in here looking for a used car. This salesmen «Jose» showed me their lot and well, I found 1 that I fell in love with. It took me a little bit to complete the paper work but all in all I was very happy with the results.
Jose made me feel real comfortable and was just a laid back salesmen. He wasn’t pushy or anything. In fact he even bought me a soda and some pizza. «Can’t complain about that».

I’ve been researching a new car for a while now, maybe a year or so. I have visited a few Ford locations in metro Denver and either got attacked by the sales team, or ignored all together.
I checked Lakewood Fordland’s inventory and saw a perfect fit for me. I emailed a quick question and was contacted by Paul within 20 minutes or so. From the start, he had an easy way about him and wasn’t pushy.
The same day I went to test drive a Fusion and Paul gave me the option of the test ride with or without him. This was a pleasant surprise! I hate when the reps explain every single feature when all you want to do is feel the car out.
They gave me a fair price on my trade in and the paperwork process was quick and painless. Paul gets it, and was very helpful through the whole process.
I’ll be sending more friends/​family their way in the future
Thanks Paul!