Macy’s

its okay store, i had good customer service by a young lady in the women’s perfume section, really helpful and friendly didn’t get her name, but she was kinda petite and wore a ponytail with purple flats that i did remember!
the jewelry area can be improved sadly only one associate was available.
women clothing could use some serious cleaning and organization, store was fairly empty so i was able to shop without the crowds and loud people.

I came into the Michael Kors section, and I was greeted by a woman named Giselle. She was awesome by-​far, no snobby attitude like the other girls that work the section, I asked the question I had, and she helped me by far, and also gave me a price check and politely offered to help me fill out a Macy’s Card application, and confirmed that the bag I was choosing was the right one I was lookin to purchase for my girlfriend. Giselle helped me by far and I ended up purchasing the exact bag I needed. Thank you Giselle.

Very slow service, suits department sales associates are not fully aware of their own department. Doesn’t even know if they carry their own «Bar III» brand. Let’s move on to shoes department, one lady is taking care of 7 people at same time and was insisting me to try one size bigger. Excuse me but I know my shoes size. Please don’t tell me to wear bigger size shoes. Oh well, I didn’t like the service, suits department was not organized either if you are a organized person, this place is not for you. I’m not coming back here again.

Honestly, I will never return to this store. It has gone downhill in every aspect in the past 5 years or so. I used to frequent this place when they had sales and/​or coupons. I pretty much stopped coming here due to the messy/​unorganized nature of this store. In addition to clothing, purses, and other merchandise all over the floor (which by the way is a total fall hazard!), the place is just dirty and gross. The music at the makeup counters is way too loud. If I want music that loud, I’ll go out clubbing… no thank you! They make announcements over the loud speaker that you can’t even understand due to the loudness of their sound system. Elevator is totally dirty and rundown and only holds a few people at a time. Carpets are dirty and stained. Like I said, I quit coming here for a reason yet I found myself here last week and oh my goodness. It has gotten even worse. I was in the pajama section and half the pajamas were falling off the hangers and on the floor. The employees were rude and seemed like they could not be bothered to do their job. Not to mention, why does macy’s hire people with bright blue and red hair and piercings all over their face? If you can’t be bothered to hire presentable looking people as your employees, if you can’t seem to clean up your store or put shirts back on the hangers, and if you think I have mistaken your makeup section for a night club at 10:00 AM, I’m not shopping at your store. Sorry macy’s, I’m never returning!

This isn’t my favorite Macy’s, but it’s convenient. The clothes aren’t as trendy and cute as some other stores. In fact, they are rather matronly. The jewelry department is often messy. Shoes and sizes are always limited and you will wait forever for salespeople. The men’s department is limit d and boring as well. The perfume/​cologne and make-​up area is overwhelming. There’s more employees working at the Mac counter and selling make-​up and other items than anything.

Really messy and dirty store with the worst customer service through out. Return to this store after years of. Not going and it really went downhill in quality of store. Came 3 times this week for holiday shopping and rude, unhappy and unhelpful employees throughout the store. They all need proper training and better store management. We’ll be shopping at another Macy’s

This review is for the fine jewelery department.
Terrible customer service. The lady who helped me with my pick up didn’t even say «thank you.»

The Macy’s fine jewelry department has horrible answering call customer service. First of all they don’t put you on hold they just put the phone down so you could hear all their conversations with the customers and the employees chit chatting and laughing and it feels like they forgot about you on the phone 10 minutes later they pick up the phone asking what I want like they haven’t talked to me yet. I will never buy any jewelry from this location again.

Came to Macy’s Lakewood and I will never return again !! Worse customer service I have ever experienced !!! I came to purchase a wallet the lady acted as if she was doing me a favor and walked away without saying a word! Do I look like I can’t afford a $ 200 wallet ??? Unreal !!! I would rather pay extra and go to Nordstrom Customer service doesn’t compare !!!

My friend and I were just sitting on a couch waiting for my parents to finish shopping and a man approached us. He told us «This is not a hang-​out area.» We politely got up and left, however we were paying customers and should not have been treated like children. We were treated with disrespect which reflects their customer service. We definitely will not be shopping here again.

This review isn’t mainly for Macy’s but it for the Impulse Beauty department that it has. So today I was looking for something specific there. A girl with glasses asked me if I needed any help and if I wanted to make a purchase I can go to the counter. I was only there for a minute so I was still looking around. I had a palette in my hand but i put it back because I didn’t want to purchase it. Literally right after she spoke to me I was walking away and I hear her scream at me umm excuse me! Excuse me! And I thought she was talking to another customer and then she started yelling at me Rudely ummm hello excuse me ! Excuse me ! And she said something like she thought I was stealing the palette (which I already put back when she was talking to me) and then I turned around and she realized I wasn’t holding anything and she was like «oh nvm» and turned around. It really made me mad how she shouted at me across the way when I was leaving, there is other ways to get my attention or figure out if I’m actually taking something and it is also embarrassing. I hope next time she realizes and thinks before she starts shouting and giving attitude like I’m a bandit lol. People do look at makeup before they buy it right: P

Bought a pair of Nike AirMax @ finish line Macy’s in Lakewood… the sole started coming apart took them back for exchange… Customer service was subpar made me feel like I was trying to stiff them… if it wasn’t for the manager the whole experience would had been worst than it was…
I exchanged the shoes and paid the difference…
Note to employees when a customer returns something don’t take it personal, your only job is to be courteous and smile, the return is not coming out of ur paycheck ur not losing a dime neither is the Macy’s they get credit with the vendor and at the end the customer is satisfied… that’s ur job… Maybe customer service is not a requirement when hiring new personnel… I’m glad the manager step up and did his job. David? I will continue shopping at Macy’s I think they have great products and great customer service well at least most of it.

Never in my life would I take the time to review a department store BUT I had such horrible customer service that I just need to put this out there hoping that someone from management sees it as well! So I went in to by a steamer that I seen on special in an ad they sent me. I already know what I want when I get there so I waste no time going to the HOME department to get my steamer. I see a sign there placed for 29.99 I think great all of the steamers I want are right there! So I grab one and make my way to the registers the lines long and the cashiers like most Macy’s cashiers are all old, grumpy and tired. So whatever I make sure I have my coupon ready that came in the mail with my ad. We finally get ready to be rang up and they do a quick cashier switch because they are all complaining that it’s time for them to leave, ummm hello customer service where are you??? You don’t leave until the line is at least not swinging around your department area like come on. And they just kept complaining oh my god it’s time for me to go home, like really. So whatever anyways the little Asian lady with big black hair curled in a big poof, her name is DONNA, scans my steamer then asks us if we are using a Macy’s charge I say yes but can I use this coupon she IMMEDIATELY without even seeing it says oh I think that’s only until 2 but I’ll check it I said please. Then she scans it and says no it’s only until 2. Ummm, ok never did I even see that anywhere on it but I say ok, and look down at the total it’s 52 $$ ummm I tell her there was a sign over in the area where all of these were saying they were 29.99. She’s like oh let me go check. So she leaves whatever bad customer service she should just apologize and give me the item for the price I said it was. Anyways as she’s taking her sweet time looking for the sign I read over my coupon and NOWHERE on this coupon does it say until 2pm if you want to check it out yourself it was the coupon for 10 off $ 25 during the Macy’s one day sale this past weekend. Anyways when she gets back she try’s to tell me that the sign there is only for the handheld steamers. I’m like soooo then why are all of these steamers that I had right next to it. Then she says because the handhelds are all sold out? So I say well that is false advertisement and I should get the price that it says. And she’s like no, so I said well then you need to go remove the sign because she didn’t even bring the sign back with her she just left it there!!! Then I tell her ok whatever so where on this coupon does it say til 2 pm, she grabs it again and says oh your right it doesn’t. But see right here it says excludes electronics. I’m like but this is the home department so this is a home item and right there on the coupon it says valid for home items. And she’s like this steamer uses electricity so it is an electronic. Ummm lady so does that freaking kruerig over there so why don’t you move all that crap next to the tvs!!! UGH! So annoyed at this point, so she says so do you want it or not NO OBVIOUSLY I DONT WANT IT SINCE YOU GUYS HAVE ALL THIS FALSE ADVERTISING EVERYWHERE AND I DID NOT EXPECT TO HAVE TO PAY 52 $$$ for this steamer that is not even a sale so why ever bother calling this the one day sale! So I so NO. And leave. SO THIS REVIEW IS TO DONNA, THE LITTLE ASIAN CASHIER WHO THINKS SHE RUNS THE HOME DEPARTMENT DONNA I WENT AHEAD AND DROVE OUT TO THE MONTEBELLO AND GOT THE EXACT SAME STEAMER WHICH WAS SURPRISINGLY ON SALE THERE FOR 37.99 $$ AND THE NICE LITTLE MEXICAN CASHIER HMM WHATS THIS ABLE TO USE MY 10 off 25 $ COUPONS SO THANKS FOR NOTHING DONNA WHO WORKS IN THE HOME DEPARTMENT AT MACYS IN LAKEWOOD THANKS AGAIN FOR NOT PROVIDING ABOVE AND BEYOND EXCEPTIONAL CUSTOMER SERVICE SO THAT I CAN DRIVE MYSELF OUT SOMEWHERE ELSE AND SAVE EVEN MORE MONEY! At the end of the day I only ended up paying 27 $ for my steamer so yeah basically long story short watch out for the LIARS like DONNA who won’t let you use your coupons and get things for the price they are advertised at. End rant.

Fabulous service in the furniture dept from Mary! However I was dismayed with the response from a goateed male associate and African American female associate who pointed in a general direction and retreated from me when I asked to see Mary. It seemed a bit disrespectful to their co-​worker to point rather than smile and escort me to her. I realize they work on commission but they are all a team and should be more professional than pointing and fading away.

I had an appt today at MAC for my makeup to be done by a professional makeup artist (I thought) I told the young man what I wanted and he said okay! This man had NO clue what he was doing! He was acting very nervous and seemed to be a bit insecure… he also went to get his friend a few times to help him with my eye makeup… It took him 1 whole hour JUST to do my eyes! Once I was done I was so unhappy with his work I asked the manager if I can have my face done over and she told me if they do my face over its required that I pay ANOTHER $ 50 for another artist to do my face! Not only did she have terrible customer service, she sided with him and made it seem as though I was crazy for NOT liking my makeup and she even called his work «beautiful»

Should not even be one star. Worst service ever. There are snobby little associates talking among themselves rather than helping customers and they do not even know how to do their jobs.

I love this store! As soon as I walk in I am greeted by people who are willing to help me find what I’m looking for. Just yesterday a beautiful black girl whose name I don’t recall helped me purchase something for my mother for Mother’s Day. Her and another girl were super helpful! I LOVE shopping, and I especially LOVE this Macy’s! There are always good sales going on.

Really unorganized, The staff is rude, I’ve honestly been here only once when I had a helpful employee

Came here today and returned a pair of shoes that I purchased on line. The return was quick and easy. I had really wanted to buy another pair of shoes, here’s the thing, they don’t have much. The shoe dept. is a mess. Off to look for a new purse, nope, again the dept. is a mess, there has got to be someone employed that is supposed to merchandise-​display, maybe they were off today? This dept. looked like a swap meet. The men’s dept. was only slightly better.

As far as merchandise, this Macy’s is the worst! There are four levels, which means LOTS of space, and still… nothing!
The baby section (for boys) was scarce, and all the outfits looked exactly the same.
The women’s section is the whole, entire second floor, so why couldn’t I find anything? Because a quarter of the floor is shoes, a quarter is for coats/​jackets, a quarter for juniors, and a quarter for petite/​woman. Where were the in-​between juniors and woman clothes? The ready to wear for the twenty-​somethings… and NOT the older customer.
Ugh. It was a complete fail stepping into this Macy’s today. Never again.