Mountain View Tire & Auto Service

Brought car in for an over due oil change. I knew I needed my brakes fixed but didn’t plan on getting them done with such little time left in the day. But good customer service at almost closing time, my car got pulled back in for brakes. Was almost in a wreck last week because my car barely stopped. No choice but to get:
Rear brakes $ 210
add $ 100 for 2 rotors
Oil change $ 50
Nail removed from tire

This is the second time I have gone here and the manager has told me that I need their $ 75.00 synthetic oil change for my 2007 Pruis. This is not correct for my year car according to the manufacturer the $ 27.00 oil change is fine. I asked them to check the air pressure on my tires and reset the maintenance oil change light when done. 2 out of 3 tasks they did not complete correctly. They set my tires not to manufacturer recommended setting instead they just set them all to 35 psi. so I had to wait for them to reset them correctly. Then I was half way home and noticed the oil change light was on and never reset. I had to drive all the way back to have them turn if off. Do you think they would compensate for all my lost time by a coupon or credit for a free oil change, Nope. Poor customer service and I question if I will ever give them another chance.

This place is a complete ripoff. Don’t go here. I was over charged on 1 tire. I was hustled and taken advantage of. I went home and their prices online were way under the price they sold me when I went into the store. I should have checked prices but I didn’t. Silly me for believing a car shop company to give me honest and fair prices. I would not recommend this place to anyone.

I needed new tires because El Nino is coming and mine were pretty bald. Called and was told about some great deals. Got in the same day and went next door to Fudruckers for lunch. Got taken back to my work and my car was ready later that day for pick up. Been zipping around for a week on my new tires and couldn’t be happier.
My previous 2 sets of tires I purchased from the Cerritos Kia Dealership and my mechanic told me to not go there again. He said I should be nowhere near needing new tires already again. At this place I saved money, got better tires, and have a warranty!!! Ask for Adrian. Couldn’t have received better service.

I have an old beat up 94 Toyota pick up and usually shops have tried telling me a million things are wrong with it BUT not mountain view I’ve been coming to them for the past few months and each time they fix what’s broken not random odds and ends that don’t need replacing yet. All the men here treated me like a normal person not like the other shops. They listened when I told them what I thought was wrong with my truck. I just want to say thank you so much for being my go to shop. Keep up the great work

My rear right Hankook was low on air. After doing a self-​inspection this morning, I did not see a nail or any visible damage. I had just pumped air into it last week.
I called and spoke with Bruce who said they would check it out for free and charge me $ 25 for a patch if needed. Took it in a few hours later and waited in the lobby watching TV with my boy while they removed a screw and plugged it up. In and out within 30 minutes.
Total cost: $ 25.45
Total time there: 30 minutes.

I’ve been bringing my car here for over 10 years. I have always had great service. If I couldn’t get everything fixed the mechanics were always up front about what was necessary. The staff has always been helpful and will explain why certain repairs needed to be done. While my car is on its last legs now they are doing what they can to keep my car running.

This shop is awesome, I spoke with Adrian about some Cooper tires, and mentioned that I found a better deal. So he gladly matched the price I showed him and I even got a mail in rebate and two free Kings tickets. Install barely took an hour. First time here and it was a great experience. Definitely coming back.

Fast, friendly and reliable automotive repair. These guys are knowledgeable and honest. Been coming here since 1996.

I come here all the time for my maintenance on my Altima, The staff is always very helpful and great. They never pressure you to buy or add anything and give you good recommendations and great pricing. I am definitely one loyal customer.

Great Service! Kendall took me in as they were closing to patch my tire. I would have been screwed getting to work tomorrow.
Thanks for the help.

This is by far the best place I have gone to for service. Adrian is the best! He is always looking out for the customers best interest. He is trust worthy. All of the workers there are polite and give customer service. This is the best car service place I have found in a long time. I never go anywhere. If you want honesty, and good customer service this is the place to go.

Brought my Beetle in for an Oil Change, the staff was very friendly and Professional. Service didn’t take long at all which was nice.
Thank you, I’ll come again

Place is honest and very helpful.
Recently had the check engine light come on my 01 gti, and you guys know vw is not cheap to work on. So me fearing the worst brought it in to get the light read and the mechanic came back and told me he fixed it.
Turned out to be just a hose that came off the intake.
They could have simply told me it was something else and charge me an arm and a leg, but they fixed it for free because I paid to get the light read.
Place is very honest and willing to help mechanic Matt was very helpful.
Well recommend this place.

Trunk was BURGLARIZED by Tech/​Mechanic. Had personal property stolen from my trunk when I had new tires put on my car. With dishonest employees working for this establishment, makes you wonder about the integrity of the Managers and Owners, prices and quality of repairs, etc. Are they putting parts and services into your car that are unnecessary? Are they over-​charging you for these? Makes you really think about all that they are capable of doing? Does Management even do basic screening and background checks of their new hires??? Criminals are everything… Protect yourselves!
Obviously, will not return, not even for my free tire rotation.

I have been to moutain view tire 2 times. The first time they were completely honest with me about not needing new tires when I went to purchase new ones. They saved me a ton of money and encouraged me to get a tire rotation. I couldn’t be happier with the decision.
After my wife drove my car over a center Island. I was in desperate need of an emergency tire. I arrived at Mountain view tire 20 min before they closed. I was greeted by the service manager Kendall Evans who gave me the best service I have ever experienced at a tire shop. He was extremely patient and even worked past closing time to get me a new tire, alignment, and oil change. I felt so bad keeping them past their closing time but it just goes to show you how much they understood my emergency and value their customers. I will be bringing all my cars here because I know they care and are trustworthy. Thank you to all the to service technicians staying past closing on weekend to provide grade A service. See Kendall Evans for a great deal and service.

5 star customer service! They matched an ad from Pep Boys for an oil change. Very professional and Fast! No waiting, in and out!

Super rad guy at the desk, quick service to do a tire repair. Definitely recommend this business if you’re in or near lakewood. Thanks man!

After being contacted personally by the district manager, Eddie Reyes, I’m compelled to write this update:
It’s good to know that Unilocal reviews are being take seriously by most businesses. I thank Mr. Reyes for reaching out to me and for making amends. He apologized on behalf of the company and for the specific incident. He reassured me that they do not tolerate lackluster customer services and shady business practices.
So, as my routine oil change came around the corner, I decided to give Mountain View a second chance. To my surprise, I had a pleasant experience.
I called prior to bringing my car in to make sure there was still time in the day to get the job done in time. To my surprise, the guy on the other end was pleasant, polite and helpful. He was the same as I dropped the car off. There was no sales pitch, no up-​selling, and no BS about what other services I should get. He only had one recommendation – to keep an eye on my water pump because it’s leaking. There was zero pressure to get it fixed «right now». Or an urgency to not drive my car until it was done.
If I had to criticize one thing, it’s that I was never given a call once my car was finished. I was told that it would be done in 45−60mins. After waiting at the local Starbucks for 1hr and 15mins I decided to walk back to check in on the oil change’s progress. Lo and behold, my car was already parked and waiting for me.
I understand that they might have just been busy. I don’t hold it against them.
Overall, after this last experience, I can still recommend this location for their no-​pressure service. I still have to keep it at 3-​stars because of their overall higher prices (comparative to other places in the area). I come here mostly for my oil changes and tire rotations and will keep doing so. Hopefully they’re as attentive and accommodating as the last time.

I have had my car serviced here a few times actually, and going in alone as a woman in 2013 should not be as sexist as it was years ago. Well apparently times haven’t changed for the men at Mountain View Tire and Service.
I come in for an oil change on my last visit, that was it, I am waiting patiently at the front desk, finally some one walks out of the servicing area and pays attention to me.
My car goes under for the oil change and while waiting the man who helped me came back with a list mile long of the things I needed changing! I looked over the list and picked a few things i knew needed to be done and was told it would take 2 hours, I received a ride home from one of the mechanics and was told I would be called. Long story short, 5 hours later, 30 minutes before they close for the day, I call them and they say oh yes your cars been done, we lost your phone number… WHAT?
I go down to get my car, and the entire list the guy presented me with was done on my car, not the few services I picked but EVERYTHING! I have had a credit card open with them from a while back and the man tells me, I got charged for all the services and I need to just sign and I could be on my way… Am I the only one seeing the problem here? I didn’t ask for all these extra services that got charged to my credit card?
I am still fighting with the credit card company to remove the charges filed to my card that I did not want done, so i been told there is a new manager now, well I could care less either way. I cut up my credit card from you guys and will never be returning there again.
They always say if your happy with your service you tell 5 people you know, and if your not you end up telling 10 people well Mountain View Tire and Service I told everyone in the Unilocal community.