P.U.R.R.R. Rescue

In October 2013 we went to petsmart in lakewood looking for cat food, and walked by an elderly dog in a cage. My son and I instantly fell in love with her and adopted her on the spot! Addie (previously Edie) has been such an amazing addition to our family, I would adopt from them again in a heartbeat!

My family and I called the Lakewood Petsmart to inquire about kittens. They informed us that they did in fact have two kittens there. After several more questions regarding what they looked like, male/​female, etc., we informed the person on the phone we would be down there ASAP. Upon arriving, we were informed that all the cats are adopted through a woman named Diana Van Dusen with P.U.R.R.R. Rescue. A nice young man at Petsmart let me into the cat area to pet and interact with the kittens while my husband tried to contact Diana. Her phone went straight to voice-​mail which promptly stated her mail box was full. The young man told us texting her usually gets a faster response. Keep in mind, we had already driven down to the store expecting to be able to adopt a kitten right there.
After several minutes we finally got a response that told us we needed to fill out an application– which was no where to be found. So I took my husband’s phone and texted back: «Is there anyway we can get this down right now so that we can take one of these lil guys home with us?» To which I received the response of «someone is on their way». So the family and I waited inside of the Lakewood Petsmart for this person to show up from P.U.R.R.R. Great! They’re sending someone down, what great customer service! …Not so fast.
About ten minutes go by and I get another text saying that a lady was there and since no one showed, the lady texting was picking the other lady up because they had appointments to keep. I responded by informing her that no lady was there to begin with because we had been standing there the entire time — even the cashier never saw a rep from P.U.R.R.R. The answer came back as, «Yes she was, I just picked her up.» Now, I am not one for games and I will not put my money into a company that is not up to my standards of a professional organization– especially when I am spending a lot of money on something that is alive. I responded with a comment about the high adoption fee ($ 200) being high for a kitten that hasn’t even been fixed, but at least it is understandable given the organization, but that this sort of behavior was not acceptable from any organization and thanks, but no thanks. I then got three more texts after that saying that it was all my fault for demanding that this woman leave her work to go to the store to adopt a pet and a whole mess of other things that are not appropriate to re-​post.
Long story short (too late, I know) I left the PetSmart and I would not refer anyone to P.U.R.R.R. unless they like dealing with individuals who prefer to lie rather than tell a potential client they cannot get to the store at that time and then blame the client for making them lie to begin with. The saddest part of the entire ordeal is that I know without a doubt P.U.R.R.R. could have used that fee to help with their other bills for the other animals, it’s just too bad the person who was on the other end of the phone line couldn’t see that. I’m sure those kittens will find a good home with good people no thanks to the lack of customer relation skills at P.U.R.R.R. At least I hope so anyways.