Pioneer Lock & Safe

The locksmith, Cay was really rude, not to mention creepy.
Learn to value your customers and treat them with manners and respect! Is that too much to ask for?

The customer service here was great. I did have to wait a little bit for the guy to arrive since my key was more tricky. I had my two year old who kept acting up. The lady at the store was SO nice. She gave him bread and a little toy key.
I had two keys made at reasonable prices and i felt like they actually cared.
I would definitely recommend this place.

highly reliable family business never disappointed locked my keys in my car and they were able to help me in less then 20 mins in the middle of the night

This Unilocal page is a joke and the customer service at Pioneer Lock & Safe was terrible. It was actually shocking how rude and dismissive the women pictured above was to me when I came in. I came in because my car remote cracked & wouldn’t hold my key in place. I wanted to know what options I had to fix this problem. She insisted on charging me $ 75 (which I later found out that $ 50 was for the service & the extra $ 25 was to have the actual locksmith come back to the store) to cut a new key and programming a whole new remote, which didn’t make sense to do because both my key and remote are still functioning. When I said that and inquired on other options, she immediately got an attitude and repeatedly said «what don’t you understand about that?»; which was funny because it seemed that she was the one not understanding what I was there for. She then went on to say that she was «done talking to me». My issue with her is that, if that was the only option she had to offer, she could have simply said that without trying to insult me.
From the looks of other reviews, It seems as though they pick & choose when and for whom they provide great service to.
Overall, I’d much rather go to the dealership to pay twice what she wanted to charge me knowing that not only would I not be getting an after market transmitter, but that I also would not be putting a dime of my money into that woman’s hands.

Great place! I think family owned? Not to sure, but very nice and friendly. Left my lock there overnight and picked it up the next morning with two keys made and got an ignition key copy made on the spot for my BMW e30 with no hassle and made the key perfect first try (reason I say this the last locksmith in OC tried 3 different times, all failures, and was angry that he had to give me my money back because he couldn’t do a simple locksmith task). Great prices and do the work well and right the first time. Would recommend to all friends and family

Excellent work on the key and programming for my 1998 Lexus and fixing the door lick in my Toyota truck — highly recommended and honest pricing

Reliable, quick, and reasonable prices.
Surprised they carried a blank for my 1987 Mitsubishi Starion. Home Depot and ACE Hardware didn’t carry them.
Service was exceptional! Connie was friendly, patient, and professional. Connie made sure my copy was working fine; she was patient and urged me to check if the key worked fine on my door. It seemed a bit rough so I asked if she had any key grease; instead she sharpened the key and advised me to NOT use key grease anymore but to get it sharpened instead.
They condone their business right in front of your eyes. BE AWARE: key duplicator is LOUD. I wish she would’ve warned me or let me know. I stood next to the machine and was a little startled — be ready to endure loud noise for a few minutes. Other than this minor issue, I was quite impressed with Pioneer Lock & Safe.
Will recommend to friends & family.
I would honestly make the extra 10 min. trip to come here for my services rather than Home Depot/​ACE. You will get more than satisfactory service and quality.

I got Cay Kim’s number from another locksmith who said he couldn’t open
The door for my BMW 528. That was after two AAA guys came and straggled trying to open but could not. The lady who answered the phone was very nice. She checked with Cay when he can arrive and called me back in 2 min. Cay showed up exactly in 1 hours which I was told. He was a real professional. His method was completely different from all others. Other reviewers who gave one star rating are crazy. This was a very difficult lock to open Which was called high security lock. His charge was very reasonable for the task. Besides she gave me the exact quote when I called and she told me no charge if they can not open. I am going to recommend him to all of my friends.

This is by far the worst locksmith I had ever dealt with. Although the lady who picked up the phone was nice and professional, the man who came was very late, rude, and a bit strange. He called about thirty minutes after the appointed time and then asked for our address again.
After giving it and waiting another thirty, he called and asked for the address once more. When we gave it he yelled at us saying that we had given him the wrong address previously. I’m pretty sure I know where I live and even if I had given a wrong address, I shouldn’t be yelled at by a locksmith. After finally coming and taking a look at my lock, he stated it couldn’t be done, yelled at us for wasting his time and went back to his car and sat in his car next to my driveway for about an hour. I really wondered what he was doing. I truly recommend staying away from this locksmith. I was able to fix the lock by myself eventually. That should tell you a lot there…

What a great little business. The owners Cay and Connie are such nice people. They came out so fast to re key my garage door. Price was very reasonable. I have only used them once a few months ago and they sent me a hand written Christmas card and 2014 calendar. Not sure when I will need a locksmith again but they have made me a customer for life!
Thanks Mr. Kim!

I found this place after Walmart was unable to replicate my mailbox key since they didn’t have the specific machine to make a copy of such a small key. Staff was polite and she was extremely quick, making the key in 2 minutes! I’m very pleased with the services here and would highly recommend them.

The guy put wd-​40 in my car locks and made a really good key for me — I can now lock and start my car really nice, and it cost a lot less than the dealer or other places. He knows what hes doing and his wife is really sweet, too. I’ll tell my friends to go there for sure!

I have a older steel key that needed to be cut and I called three or four other places that didn’t want anything to do with it. One place wanted to charge $ 120 per key. I have 1987 vanagon key blanks which are made out of steel. Similar to older porsche keys. Well, the owner cut my keys for $ 4 and made them in one minute or less and works flawlessly. WOW what a deal.
If you have older car keys that are make of steel, this is the go to place. Owner was really cool. Great job, I’ll be back.

Cay Kim is the best!!! He gave me an ETA of 30 minutes, and arrived in 20. I was locked out of my car on a Friday evening, and he fixed that problem in 10 minutes. He saved the rest of my day. Timely, accurate, and professional. :D I highly recommend this guy. He knows what he is doing.
I’m a student, and he gave me a really awesome quote. Thanks Cay! I highly recommend to my friends or any other Unilocalers if they’re ever caught in the same situation.

I agree with the previous reviewer. There price is outrageously expensive. I called to have my transponder key cut and programmed. They wanted over $ 200. That is probably more than what the dealer would have charged. I called other places and they average $ 75. They are not the only locksmith in town people. Call another, thank you

Cay Kim went out if his way to he’ll me out open the Door to the house I was house sitting for! He even climb the the upstairs patio to check if he could open the door upstairs, instead of break opening the front door. When all the option ended he had to break the door open! But I’m glad he at least tried other options before charging me more on breaking the lock and replacing it!
This is a good guy! Two thumbs up!

This place is great. It’s actually called Pioneer Lock & Safe. I forgot to ask the guy his name, but he was informative and skillful in his work. He had my car key copied in about a minute and it works perfectly. This is cool because my original key is pretty messed up, and he made one that works better the original. I had a much better experience at this shop than at the Lowes and Home Depots in my life.