Sephora

No help at all, no greeting. I walked around lost looking for my products. It wasn’t very busy, someone could have helped me. It made me not want to buy from here. I noticed other people getting acknowledged, but not me. It made me feel very sad.

This is my go to spot whenever I need new makeup! The workers are so friendly and sweet. Especially Diana! I’ve been going here for years and I don’t plan on stopping anytime soon.

1^st time coming here and I did not get asked Once if I needed help even tho I knew what I was coming in for. Lets just say when I did ask for help about a setting powder one of the workers just grabbed what was near which was tarte and said here try this and walked away. so yeah I will Never go here Ever again. Cashier was nice I don’t remember her name but everyone sucked!!!

I have to remind myself that this store only has TWO registers. And apparently, very SLOW registers too. Forget about coming here on the weekend. This is a mad house. It’s a VERY small space inside the JC Pennys. It’s super crowded and I felt claustrophobic the whole time. I only came here to exchange one item. I should have just gone to the Cerritos mall location.

I have never been to a more helpful and courteous store like this one! Nancy was beyond helpful and took her time to answer all my questions. Genuine helpful service from everyone there. definitely making this Sephora my go to store! Thanks again NANCY! :)

Do NOT go to this location. They are rude and useless and lazy. It’s ALWAYS a mess and they lie. I tried to return a bobbi brown corrector yesterday using my sephora VIB Rouge card and was told I could the week before if I lose my receipt to look up the transaction. So I called maybe an hour before showing up to this store since it’s closest and asked if I could do the same wit this store since it’s smaller. She said I could, (I never got her name) and I asked about the bobbi brown since I also know they don’t have all products. I pretty much only use this store for returns. She said again yes I could return my product there for my money back. And I asked since I paid $ 75 in gift card and $ 30 in cash how would I get it back? She said cash if I wanted. So I show up and of course there’s a line wrapped around their little corners because it’s always busy. Once I get to the front one cashier has run out of receipt paper and went to BFE for more. And returns with no receipt paper and the other cashier is still with the same guest as when the first cashier left and is sampling all the point products for her guest. Once she’s done sampling and talking about whether or not to waste her guests 10p points on an ounce of tanning lotion the guest chooses not to and leaves and they switch receipt papers and then she leaves. So the first cashier finishes with the guest she was with and right before she finishes the other lady comes back with receipt paper. Why wouldn’t you have receipt paper stocked by the computers and receipt machine? I don’t know, that might be a good idea and these girls didn’t have a lot of that. So after wasting 15 minutes watching them fumble around and giggle about not finding receipt paper they start to help me. Now this girl must have been new because I handed her my product and said I’d like to return this and she stated at it and said she couldn’t because they don’t carry the product. Then the other cashier cut in and said they could just don’t have the price so she needs to look it up and of there’s a discount or sale I’ll get that only. WTF? So she asks for my ID and I tell her I have my VIB card and she said she can’t take it. And I told her they let me do returns on my card and her response was «that’s against policy» I don’t understand. So I give her my ID and she offers me a JC penny cash card. WHICH MADE NO SENSE TO ME. So the other girl tries to explain it and I’m not understanding since someone already said it was okay or I wouldn’t have wasted all this time already over $ 27. Then I just say I’ll take it back to Cerritos since they’ll give me cash and they say fine. And do not hand me back my product until they are done whispering about what to do and one suggests I speak with GLORIA. And the other brushed it off and told me to have a nice night. So I asked I’d like to speak with GLORIA who had just happened to walk by. So my cashier said «oh Gloria she wants to talk» thanks for the professionalism with that by the way. And Gloria tells me the same thing that I can only get a JC penny cash card or whatever they call it. I’d rather have cash like I was told. Or a sephora gift card so I can go to a good sephora. But that gift card wasn’t offered. Gloria was rude and cut me off when I tried to ask so I just took my product and left. I’ll return useless product that sephora employees lied to me about to sell it in the first place and will never go to a sephora again.
They are just rude and the store is a constant MESS. Trash and makeup smeared on everything. It’s disgusting and unsanitary. Thanks.

This place is always busy or when I go in they make themselves look busy. I called in advance (I think her name is Tina?) to hold an item for me. Also I asked if they had any (birthday insider gift/​Nars set) in stock. Thankfully she did. She was very nice on the phone and told me it will be at the counter for me. After work I head over and of course it’s not there. The item I wanted was sold out. Seriously?

To the Hispanic «customer rep» (wish I got her name) is with a tattoo on her right wrist: learn how to treat a customer! This lady gave me the snootiest attitude just for asking for a sample.

Terrible customer service. Coming from someone who has worked in customer service since 2006. Walked in looking for the Sephora brand lip stains as I needed that specific product.
Entered the store and no greeting. Interesting. Normally I’m more of a browse on my own then ask questions as I need them so I don’t like the artist following me. But I wasn’t even acknowledged. I walked around for 5−6mins trying to find this stuff. FINALLY find the little 6’x6’ square that it was on (under other products so unless you have a hawk eye or know where it is your screwed) and I wish I took a pic of the display. So gross. Everything is fallen over there is no arrangement of the colours. There are testers for about 5 colours (thankfully the one that I wanted) but when I asked if there was a sanitation process she looked at me funny. Well guess I’ll decide by placing on my wrist.
There is no one around when I realize that that colour I wanted wasn’t on the shelf. Finally find someone and she gives me the wrong colour and I didn’t notice until I put back the tester, and she is no where to be found.
The lady who I felt was a manager (she was in a different uniform — all black rather than black and red) comes and asks if I’m doing ok and I tell her I was given the wrong colour and she grabs me the right one right away.
Finally get to the line at the register and the girl who helped me on the floor is the only one there! Poor girl is doing all the jobs! Safe to say I’ll drive the extra couple miles to the store in the Cerritos mall next time

Following this review, I was contacted by the store Lead, Carla. She appreciated the feedback I left and assured me she spoke to the staff i order to avoid furute issues like the one I experienced. Sure enough, I went back to the same location last week and the vibe was completely different. Carla went above and beyond to try to make my future experiences better. She went far above my expectations. I can only speak about her since she’s the only one I’ve interacted with since that incident. However, she did all she could to make things better and her actions are what make sephora a great store. I only hope her staff continues to follow her example.

Two stars because the staff was so kind and helpful even though they were understaffed.
Now that the niceties are out of the way, this place is small.
Like super tiny.
If you are looking for all of what a traditional Sephora offers, then this place is not for you. Very cramped.
This is a one stop shop for bestsellers and nothing more!

This location is horrible. I walked around for over 15 minutes before I had to ask someone to help me. She said sure and walked away and started helping someone else. And then another customer after that. I WILL NOT be returning to this location ever again. Very poor customer service.

I came in because I need help covering my vitaligo. The ladies helped me find three exact color and Concealer I needed. They were helpful and professional all the way. Thank u

Came here to try on a new foundation and get match and Tina help me out. She went threw the few foundations that were recommended on my skin color shades. took her time and answer all my questions I had. She’s a very sweet girl and helpful. Also gave me a few sample of things I had concern about. Did a great job matching my foundation along with finishing my make up :)) So she made the my shopping experience great. Other than that, Staff is very limited and it’s busy. So if u need help sorta have to wait. It’s a small selections so works for me. Best to look online or call to see if they have what you want.

Brow Bar
I originally didn’t plan on getting my eyebrows done, I was just there with my cousin but somehow Dennis talked me into it. My aesthetician, Karina, was super nice and extremely helpful. Although, it was busy it took less than fifteen minutes and the work was efficient and precise. I not the kind of girl who puts makeup on or really gets my eyebrows done but I love my eyebrows and will be back. Unfortunately, Karina couldn’t get a tip so this was the best thing I could do for her. Her coworker Becka also did a very good job on my cousin’s eyebrows and it was her first time. Becka was patient and very nice. Even Dennis who rang us up was very nice. I really appreciated the service and can’t wait to come back.

I had a fun experience here with the help of Diana. She was super friendly and helped me find everything I needed. The other girls were really nice too compared to other cosmetic stores. The customer service was great.

I thought having sephora so close to my house would be nice. But this location is horrible! I went to get my free birthday gift and the girl didn’t even offer to give one to me. I guess the sephora location I will be going to is in Cerritos.
The selection of makeup is also small, which is understandable. But still everyone woman wants to have more options available. Especially when it comes to make up.
The associates do greet you, which is nice. But also kinda annoying when you do not want to be bothered. Lol
I would have given more stars if they offered free samples at this location. I like to try the samples to see if I should buy the product. But oh well for you Lakewood. Bye!

Went to this sephora today to exchange a sephora brand lipstick for a Sephora lipstick stain #04. This particular stain is very popular It’s always sold out and I’ve been looking for it for quite some time. Guess what? I finally got it! Yay me! Anyway my reason for writing this review is the customer service.
This is a smaller store that is located in JCPenny and carries less items compared to the Cerritos mall location. Since it is a smaller store it has less employees and (if you’ve ever been to any Sephora store you know how crowded it can get.)even with the decrease in items and employees this location is awesome with customer service. Anyway I asked an employee if she has the lipstick I wanted and she not only took me over to where they were located to check for me but took it upon herself to call two other locations to located it for me. Unfortunately it was sold out at both locations but lucky for me she found one at the very last minute in one of the drawers and I was lucky enough to get it. While I was waiting two other ppl came in asking for the exact same lipstick stain. Well I’m happy lll be coming back to this location.

This location has nothing. The sales representative do not ask if you need any help. The Nars lipstick section just about empty. Not to many name brand make-​Up. They had no brow wax. iI looked for the items and couldn’t find them and then I asked a sales representative and tgeu barely want to help. Or they going to fast. One representative looked and made and excuse of why they don’t have a displayed color lipstick. I looked later and found the color. She just lied.

I’ve only been to this location twice but each time I’ve come here I’ve had a great experience.
This last visit was to claim my free Beauty Insiders Birthday gift and a new bronzer. I can’t remember the gal’s name but she was super peppy and helpful. She helped me find a nice color bronzer for the summer and recommended some other products.
Although this location (inside of JCPenney’s) is smaller than other Sephora stores I do like this location because of the service here. I will definitely be back!