T-Mobile

This T-​Mobile corporate owned kiosk has been relocated and revamped! It is inside the Lakewood Center Mall, right next to The Children’s Place, near Round One Bowling & Amusement. Best service ever, go check it out!

Bunch of liars.
I went to this location back on October 2015 and was promised a monthly payment of $ 206 including taxes and insurance for device for two s6 edge galaxy and 2 additional lines. For a total of 4 lines with 10 Gaga bytes each and two tablets free just paying 10 dollars extra at month for service. Everything seemed very cool. My first bill was $ 30. More I called back and we’re able to make adjustments and get it at the promise price for months of $ 206. Got my next bill for $ 265.38 call back and said because taxes and other fee was coming to this price.
They train their staff on telling you with insurance devices and taxes will be this much just to get you to switch with them. Do not belive them. It is just to ripped you off.
I talk to Amanda from customer service and said I could do the termination but I will have to pay for the two tablets even if I return them. Because the contract for The tablet is for 12 month each That is their way to locked you in a contract so you can not leave their service.
When they offer you a advice don’t get free equipment or tablet. That is their new way to get you to stay.
Wow tmobile do one thing really good.
They trained their staff on how to lie to get you to switch over and leave you current carrier and lock in on contract no through the phone but with other type of devise they say it is free. What a bunch of liars.

Simple and straight forward transaction, processed a return. Was dreading to have to go into the retail store, on weekends the wait can be dreadful from time to time. Not the case today. Moment I walked my name was taken down to be assisted by a representative. Was told it would only be a few minutes, lies!
I was assisted by Charlie within seconds. Incredibly humble guy, got me squared away immediately. Great experience with this location and Charlie.

No basic customer service skills… if you don’t come in to spend money, they treat you like you don’t matter. Lesson learned: don’t come in for technical issues if you don’t want to be told «our WiFi is really slow, try doing it yourself at home.»

Awesome customer service from Adrian! We just switched over to t-​mobile this past weekend. We made the switch out of Torrance location on Crenshaw and Sepulveda. Customer service was like night and day. Adrian made sure we were taken care of promptly. He is very knowledgeable and took his time to explain things to us. He even happily moved our pics and contacts from our old phones without hesitation. Will definitely be going to this store from now on. Thank you, Adrian, for making us feel heard and taken care of.

I came in 3 weeks ago and walked the store about 15 minutes trying to get attention from sales reps who would look away and not even bother to acknowledge. I went to the kiosk hoping for service. I was looking to jump to the Samsung note 5; having checked online I noted I needed $ 45 before I could jump — cool I’d just pay and get the note 5. The associate Mathew was extremely friendly and helpful, however he stated he couldn’t take my phone at the end when I reminded him that he’d need the phone. He had already taken my 45 payment in addition to a separate phone bill payment and accessories payment. He said the system was not accepting my phone and I’d have to try again another day. That didn’t sound right and I insisted he take it as I didn’t want to forget — he assured me it would be OK. Well it wasn’t. I had to drive back today and in addition to their wrong doing Savanna the Retail Associate Manager insulted me even more by calling the associate and stating «I know it’s out of character for you» apologetically! Standing in the store 30 minutes later still waiting for them to fix their mistake. Worst experience dealing with T Mobile and it makes me miss Verizon, so much that I’m seriously considering jumping back to Verizon.

Incredibly pissed off and disappointed with the service at this location. I’m currently living in New York and added my family to their new family plan for 4 Lines, Unlimited Talk, Texts and 10GB under my account and had it all set up for them to just pick up sim cards at this location and go about their day without a problem, except that wasn’t the case.
They arrived at the location and was told that they couldn’t access my account to read the notes, so I called into Tmobile and made my mom an authorized user. Then HOURS later, I get a call from my mom saying that they just finished up at the location. Apparently, the woman who was originally helping them just disappeared on them, after screwing up their phones. She only signed them up for unlimited internet, which wasn’t what they were there for. If she read anything off my account notes, she wouldn’t have done that. After being ignored by other customer representatives, they had to ask for a manager or supervisor, none of which arrived. Finally someone «took care of them» and added them to my plan… only for me to realize that we were DOUBLE CHARGED for the activation and sim cards that I had already paid for in New York. I could hear them over the phone requesting a manager/​supervisor as everyone prior has been messing everything up, and they be denied access to this person, whoever it was. They wouldn’t refund them because they didn’t see my payment on the account as sufficient proof that it was already taken cared of, and insisted that they could only confirm this with the store manager at the location where I paid for the activation, which being 3 hours ahead, and past business hours I was expected to handle from my side of the country because giving them the exact location was not sufficient enough for them to contact the store and handle it themselves.
Then, a few days later, thinking we FINALLY sorted everything out, my family wasn’t getting internet service, but chalked it up as the phone lines readjusting to the new carrier. I called into the main Tmobile Customer Service to find out that I was still on my single line plan, and my family’s accounts were somewhere in limbo. How does that even work?! The lines were NOT activated and I was not on the family plan that I requested, even after the MULTIPLE times I confirmed with the representatives at Lakewood that I was indeed on the 4 Lines Unlimited Talk, Text, and 10GB Data. They never even added nor activated the Data plan which was why my family was unable to use it. They basically didn’t get anything done that my family went there to request they do.
With the hope that everything is FINALLY in order, now we have to go back to this location to request the refund for the activation again and we can’t wait to see what kind of BS wringer they put us through to get that done.

I just bought the s6 edge ROXSSE took care of me like never in a phone shop really nice person and really professional we need more peoples like her she’s on top of her game peace

Michael Marquez was the associate who has helped me twice on my visit here at this t mobile and each time he has been professional, kind and very helpful.
I was very frustrated with my situation regarding my phone and he was there to help me with ease. When I needed to come back I decided I would visit this site versus the one closer to my house bc of the great customer service I received from Michael.
This store is clean and has a great amount of associates to help customers.

Terrible customer service. You don’t get helped or noyiced in this store! They need more workers and need to stop acting like they’re really working on the computers and help their customers.

I always get the best service here!!! Make sure you go to Eva!!! She will help you and make u understand everything you need to know!

britney was very helpful and answered all my questions and made the transition to tmobile very smooth and will come back again for sure

Tmobile as a company is good but this location employee a chicken hawk of a sales representative named Victor, That will add things to your services despite saying you do not want it and and then asking him to make sure he removes it will only result in you having to call the next day to get it removed.

Went to upgrade a phone and switch to a family plan. Julie was very helpful and took care of us.

Me and my wife went to this store located at the Lakewood Mall since we needed a change in service, we decided to finally take that leap. We entered the location and was greeted by Carlos immediately when we walked in, he put on a brief waiting list for 5 minutes since he was in charge of greetings and setting that part up it seems. After waiting we were helped by Robbie who made our experience more enjoyable by being patient and allowing us to fully explain the reason why were there and what we needed. He even was able to explain the features of the products (wife got the HTC One M8 and i got the Galaxy Note 4) we wanted as well as demonstrating the quality of them as well along with the popular audio speaker called the JBL Flip 2. He showed true patience and good knowledge overall when assisting us as well making sure we got the best deal possibly with no hidden agenda tied. He was very helpful and made our holidays more merrier with his positive attitude

So I had a problem with my new handheld and of course, Julie fixed it! Woot, woot! Oh and her Spanish speaking customers appreciate her too!

This store has the worst customer service ever! Terry «helped» me today and my jaw almost dropped to the floor when I received some of his rude comments and remarks. All I wanted to do is see if there was a better plan I could be put on since I know I’m overpaying by a lot after doing my comparison shopping. His response was «I can lower the bill by $ 10 and that’s as good as it gets» I thought I was being punked for a second, I didn’t think someone could really be acting that rude and careless straight to my face! Let’s rethink our hires at that store T-​Mobile shall we!

The guy named Khristian had the worst attitude.

I have been with T-​Mobile since April 2012 From that time until the present, we bought 2 new phones and new line in this store. The sale girl Ana in the store is so fake! She will only treated you nice when she is trying sell you a phone but then after that treated you like SHIT if you ever back to the store.
They take my old phone and old prepaid card and promised keep the phone for few days, so make you trust them to trade your phone. The problem is they never even ask or erase all your private data in front of you or NOT EVEN CALL YOU WHEN THEY SHIPPED THE PHONE!!! The sales girl never keep the promise and pissed off the royal customer like us! NEVER EVER TRUST THIS GIRL!
After 2 days, when i went back to the store to ask if I could get the old sim card back and wanted to backup some of the important phone number which she didn’t transfer probably. She saw me coming in without even care to help me out, her colleague Carlos told me they already shipped my phone and I will never get my sim card back. After I insist saying that they promised will keep the data for at least few day. THE MOST RIDICULOUS THING is they are so rude even want me to pay $ 20 for the sim card when I am upsetting all my important contact gone forever! I should read the all the negative reviews before coming to this store!

This store, is a disaster to say the least, the employees are not customer friendly. Who ever trained them needs to retrain them asap. There are typically very busy and there is no order to who is being helped. The self serve machines always seem to be down, or unable to find your account. Anyways i will never come to this store again, Just rude! You lost a customer. Cancelled my account. Get it together.